Likelihood to Recommend Barracuda Security Awareness Training is well suited for companies that are looking to automate and schedule phishing simulation, education, and training on a regular basis. It would be less appropriate for companies that already have a security awareness training platform already implemented.
Read full review We receieve a lot of emails per day. And I mean a Lot. Said that, this program has been useful because it shows how to analyse emails and detect possible phisihing attacks. The knowledge of emails is pretty big and means you are always up to date in terms of scam emails. For daily use it's pretty useful.
Read full review Pros The software helps us create emails that look exactly or almost exactly the same as the phishing emails we found in our email gateway. We already use the ESS gateway from Barracuda Networks, and in the TEP bundle, this software is included, so it's not that much work to also configure this. In the software, we can see reports on how our users performed. We can make a selection of users that are more prone to click on "false" links, and this way, we can help them individually. Read full review Easy to understand examples of phishing emails It trainings for employees Goals that can be adapted to each role Read full review Cons Providing animated templates for custom campaigns would be helpful, potentially a "builder site" where templates could be put together with custom questions/answers. Reporting through functional could use some work. We typically create phishing tests to help our users learn how to spot concerns, and the reports do not provide who actually "reported" the phish as opposed to who did not. This has been a year-long request to Barracuda, and the same issue is present in our campaigns as well. We would love to see an annual release of new training topics and campaign ideas. Read full review The speed of the platform can be better It would be good to have more languages available Sometimes it takes a little bit longer than expected to charge all resources Read full review Likelihood to Renew Although cost competitive, we still feel like we are not digging deep enough to train our staff. We have little to no way other than digging through reports that have not proven to be adequately documented (hey you, Barracuda campaign reports) to identify and require users to take more training who have not passed their requirements.
Read full review Usability Once you are started it is great. The only issue is to get started. The administrator interface [I feel] is not intuitive enough. It lacks some kind of quick start wizard. The templates are good and fit several regions. So we can do our Belgian campaign and French campaign, each with a different template.
Read full review Support Rating Working with Barracuda PhishLine support is always a good experience. They are very professional, they are attentive and they are courteous. When I first purchased Barracuda PhishLine a few year ago it was new to them as well. At the time, the support staff could been better trained. That said, they worked hard to help and resolve my issues.
Read full review Alternatives Considered 365 defender has a tool for user security training, it is much more rudimentary than Barracudas, but the interface is much nicer. Both offer email attack testing, reporting, and training, but barracuda offers additional attack types, like file and SMS testing. Both seem to come free with other software and can be brought as add-ons.
Read full review Its perfomance is way better than other competitors. I can not compar in terms of price. Platform includes various training courses to protect employees from cybercrime. Topics include e-mail and phishing, web surfing, passwords, social networks, confidential and personal data. With the awareness platform employees train at their own pace and level, with the aim of achieving the desired learning level that matches their risk profile.
Read full review Return on Investment We have seen a huge improvement in user non-engagement with phishing emails. We now have a well-educated group of employees that are very adept at knowing malware when they see it. A great tool for IT staff that saves time with training resources. Read full review I can not rate the ROI For workers is pretty useful I assume they wil get statistics on how it's been used, so I assume it has good perfomance Read full review ScreenShots