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Top Rated
368 Ratings
77 Ratings
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Score 6.3 out of 100

Genesys Cloud CX (formerly Genesys Cloud)

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Top Rated
368 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Beehive Enterprise Collaboration Server

The software is well suited in most areas of messaging. The communication features it contains and the messaging quality it utilizes provides for standards, like scalability, manageability and, most importantly, secure communications. Again, the software is well suited for scenarios where an organization is aimed at making use of a centralized management. it is built to provide a unified collaborative platform characterized by a single object model and also has a database storage for almost all communication records.
Stephen Mwangi | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud makes a fantastic resource for a medium or growing business' call center. It can support multiple teams and allows the monitoring of chat and email as well which many companies are looking to utilize. Functionality of Genesys Cloud cannot be beat at its price, but some small businesses may be priced out of utilizing it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Beehive Enterprise Collaboration Server
6.9
Genesys Cloud CX (formerly Genesys Cloud)
Task Management
Beehive Enterprise Collaboration Server
7.7
Genesys Cloud CX (formerly Genesys Cloud)
Scheduling
Beehive Enterprise Collaboration Server
7.5
Genesys Cloud CX (formerly Genesys Cloud)
Mobile Access
Beehive Enterprise Collaboration Server
6.5
Genesys Cloud CX (formerly Genesys Cloud)
Search
Beehive Enterprise Collaboration Server
6.8
Genesys Cloud CX (formerly Genesys Cloud)
Visual planning tools
Beehive Enterprise Collaboration Server
5.9
Genesys Cloud CX (formerly Genesys Cloud)

Communication

Beehive Enterprise Collaboration Server
6.9
Genesys Cloud CX (formerly Genesys Cloud)
Chat
Beehive Enterprise Collaboration Server
8.4
Genesys Cloud CX (formerly Genesys Cloud)
Notifications
Beehive Enterprise Collaboration Server
7.6
Genesys Cloud CX (formerly Genesys Cloud)
Discussions
Beehive Enterprise Collaboration Server
7.6
Genesys Cloud CX (formerly Genesys Cloud)
Surveys
Beehive Enterprise Collaboration Server
4.7
Genesys Cloud CX (formerly Genesys Cloud)
Internal knowledgebase
Beehive Enterprise Collaboration Server
6.0
Genesys Cloud CX (formerly Genesys Cloud)
Integrates with Outlook
Beehive Enterprise Collaboration Server
7.2
Genesys Cloud CX (formerly Genesys Cloud)

File Sharing & Management

Beehive Enterprise Collaboration Server
7.8
Genesys Cloud CX (formerly Genesys Cloud)
Versioning
Beehive Enterprise Collaboration Server
5.5
Genesys Cloud CX (formerly Genesys Cloud)
Video files
Beehive Enterprise Collaboration Server
7.0
Genesys Cloud CX (formerly Genesys Cloud)
Audio files
Beehive Enterprise Collaboration Server
8.0
Genesys Cloud CX (formerly Genesys Cloud)
Document collaboration
Beehive Enterprise Collaboration Server
8.0
Genesys Cloud CX (formerly Genesys Cloud)
Access control
Beehive Enterprise Collaboration Server
9.0
Genesys Cloud CX (formerly Genesys Cloud)
Advanced security features
Beehive Enterprise Collaboration Server
10.0
Genesys Cloud CX (formerly Genesys Cloud)
Integrates with Google Drive
Beehive Enterprise Collaboration Server
7.0
Genesys Cloud CX (formerly Genesys Cloud)

Contact Center Software

Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.2
Agent dashboard
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.5
Validate callers
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
7.7
Outbound response
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.0
Call forwarding
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.4
Click-to-call (CTC)
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.9
Warm transfer
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.8
Predictive dialing
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
6.7
Interactive voice response
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.5
REST APIs
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.5
Call scripts
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.5
Call tracking
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.7
Multichannel integration
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.1
CRM software integration
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
7.6

Workforce Optimization (WFO)

Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.1
Inbound call routing
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.7
Omnichannel inbound routing
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.4
Recording
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.7
Quality management
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.1
Call analytics
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.5
Historical reporting
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.1
Live reporting
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.2
Customer surveys
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
6.7
Customer interaction analytics
Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
7.5

Pros

Beehive Enterprise Collaboration Server

  • Easy to collaborate via multiple channels like email, shared docs, conferencing etc.
  • Time management between team members, easy to schedule meetings etc.
Anonymous | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

  • Very simple implementation.
  • All features are included.
  • Good RT Monitor & Historical Reports possibilities.
  • Good OOB RT Monitor.
  • Simple and "intuitive" administration tool.
  • Very good and simple process for adding (Provision) and installing Edge (also Virtual Edge).
  • Very good voice quality.
Anonymous | TrustRadius Reviewer

Cons

Beehive Enterprise Collaboration Server

  • The only area that the software has room for improvement is in the mail part. To a large extent, the email capabilities to the Oracle Beehive Enterprise Collaborative Server is not user-friendly. My opinion is that if the mail option was made in a more separate appearance to that of the calendar, task management, and address books it would appear more user-friendly.
Stephen Mwangi | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

  • Genesys Development Project for WhatsApp platform will allow users to view and save audio and video files sent by the client.
  • Allowing Agents to communicate easily while on or off queue.
  • Genesys has an E-Learning for the users to make sure all agents are up to date.
Jawad Hammash | TrustRadius Reviewer

Likelihood to Renew

Beehive Enterprise Collaboration Server

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.2
Based on 16 answers
For the most part the Genesys platform meets our needs. There are some areas where the system falls short of our needs/desires, but Genesys has been receptive to requests and began development on some items to help meet our needs
Anonymous | TrustRadius Reviewer

Usability

Beehive Enterprise Collaboration Server

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.1
Based on 36 answers
An OK call center platform for a company that does not have a high in-house IT support skillset. For a company with good engineers, I would recommend Cisco. The applications are not great but usable. There is not good ADFS support and is not considered crucial by the company. When you delete an agent, their recordings go away. Problems like that make the product just an average solution suitable for companies not expecting the absolute best in productivity and support.
Usama Ahmed | TrustRadius Reviewer

Reliability and Availability

Beehive Enterprise Collaboration Server

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.7
Based on 5 answers
We had a couple of times where there were application issues or unplanned outages, but they were resolved very quickly. We were never in the position where it was a total outage, which is very important.
Danette Babyn | TrustRadius Reviewer

Performance

Beehive Enterprise Collaboration Server

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 7.6
Based on 5 answers
The pages are loading quickly but not every time. There is a delay sometimes. About the integrations, everything is working as expected, there is no slow down.
Nikos Papakonstantinou | TrustRadius Reviewer

Support Rating

Beehive Enterprise Collaboration Server

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 6.8
Based on 99 answers
I would say that the overall support process is good, as it is the same as we had for Genesys Pure Connect Cloud, but because the product is still quite young, there are some things that take longer to troubleshoot or resolve. There is constant development on this platform, so items are being addressed quickly.
Kristopher Kauth | TrustRadius Reviewer

In-Person Training

Beehive Enterprise Collaboration Server

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.2
Based on 1 answer
It was great. Interactive Intelligence Personnel made numerous trips to our corporate office.
Raymond Richardson | TrustRadius Reviewer

Online Training

Beehive Enterprise Collaboration Server

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 7.3
Based on 3 answers
Architect and Data Actions are not well covered. That was my biggest gap after completing the training.mypurecloud.com modules and passing the certification exam.
James Riley | TrustRadius Reviewer

Implementation Rating

Beehive Enterprise Collaboration Server

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.0
Based on 19 answers
The support engineer that I partnered with during the implementation was exceptional. Every element of the process was done together and the end result of the efforts to grow the knowledge to be able to hand over at the end enabled a pretty smooth transition.
Matthew Calton | TrustRadius Reviewer

Alternatives Considered

Beehive Enterprise Collaboration Server

The only feature that makes Beehive Enterprise Collaborative software stack up against similar software is unification. It is wholly unified. Basically, it allows IT to function as one platform providing services like email, team workspace, and conferencing. Uniquely, this results in saving time and cost related to managing separate systems
Stephen Mwangi | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

All it had was a simple dialer, but it didn't have anywhere near all of the details that Genesys Cloud has. [It] didn't allow me to see how many calls I was receiving or making throughout the day. [Also, it] didn't notify me about any voicemails that were left in my inbox or anything. Incomparable to be honest.
Sebastian Cuadras | TrustRadius Reviewer

Scalability

Beehive Enterprise Collaboration Server

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.8
Based on 4 answers
We were able to successfully implement Genesys Cloud (formerly PureCloud) to multiple departments successfully with a range from low call volumes to very high.
Danette Babyn | TrustRadius Reviewer

Return on Investment

Beehive Enterprise Collaboration Server

  • It is difficult to put a number on the ROI of a collaborative software, if not this then we would have used something else. It is not possible to pin down a number on a specific email or scheduling software.
Anonymous | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

  • The aproximate ROI is 25-30% since our previous contact center solution.
  • Integration with modern application would have been impossible without Genesys Cloud.
  • Genesys Cloud was the best way to get into a cloud environment, partially at first and then migrating resources as needed.
  • The operation grew 50% from the beginning, and this expansion was carried out quickly and safely since the Genesys Cloud tool allows it to be done with minimal impact.
Rodrigo Avila | TrustRadius Reviewer

Screenshots

Pricing Details

Beehive Enterprise Collaboration Server

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Beehive Enterprise Collaboration Server Editions & Modules

Additional Pricing Details

Genesys Cloud CX (formerly Genesys Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Genesys Cloud CX (formerly Genesys Cloud) Editions & Modules

Edition
Genesys Cloud CX 1$75.001
Genesys Cloud CX 2$110.001
Genesys Cloud CX 3$140.001
Genesys ChoiceContact sales team2
  1. Per User Per Month
  2. Contact sales team
Additional Pricing Details
Pricing plans can also be billed hourly.

Rating Summary

Likelihood to Recommend

Beehive Enterprise Collaboration Server
7.5
Genesys Cloud CX (formerly Genesys Cloud)
7.8

Likelihood to Renew

Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.2

Usability

Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.1

Reliability and Availability

Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.7

Performance

Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
7.6

Support Rating

Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
6.8

In-Person Training

Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.2

Online Training

Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
7.3

Implementation Rating

Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.0

Scalability

Beehive Enterprise Collaboration Server
Genesys Cloud CX (formerly Genesys Cloud)
8.8

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