What users are saying about
4 Ratings
67 Ratings
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Score 8.2 out of 100
4 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 2 feature sets: Social CRM, Platform
  • Korero ranks higher in 6 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
8.2

Korero

82%
Korero ranks higher in 4/7 features

Customer data management / contact management

8.6
86%
6 Ratings
8.2
82%
3 Ratings

Workflow management

7.6
76%
6 Ratings
8.1
81%
3 Ratings

Opportunity management

8.6
86%
5 Ratings
8.4
84%
3 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
9.1
91%
1 Rating

Interaction tracking

7.9
79%
6 Ratings
N/A
0 Ratings

Quote & order management

N/A
0 Ratings
7.1
71%
3 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.2
82%
1 Rating

Marketing Automation

7.1

Bigin by Zoho CRM

71%
7.8

Korero

78%
Korero ranks higher in 2/2 features

Lead management

7.7
77%
6 Ratings
7.9
79%
3 Ratings

Email marketing

6.6
66%
6 Ratings
7.7
77%
2 Ratings

CRM Project Management

7.1

Bigin by Zoho CRM

71%
8.3

Korero

83%
Korero ranks higher in 3/3 features

Task management

7.1
71%
6 Ratings
8.6
86%
3 Ratings

Billing and invoicing management

N/A
0 Ratings
8.1
81%
3 Ratings

Reporting

N/A
0 Ratings
8.1
81%
2 Ratings

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
8.5

Korero

85%
Bigin by Zoho CRM ranks higher in 1/2 features

Pipeline visualization

8.0
80%
6 Ratings
8.5
85%
3 Ratings

Customizable reports

7.4
74%
6 Ratings
N/A
0 Ratings

Customization

7.3

Bigin by Zoho CRM

73%
8.1

Korero

81%
Korero ranks higher in 3/3 features

Custom fields

7.3
73%
6 Ratings
7.3
73%
3 Ratings

Scripting environment

N/A
0 Ratings
8.6
86%
2 Ratings

API for custom integration

N/A
0 Ratings
8.2
82%
1 Rating

Security

8.4

Bigin by Zoho CRM

84%
8.5

Korero

85%
Bigin by Zoho CRM ranks higher in 1/2 features

Single sign-on capability

8.6
86%
5 Ratings
N/A
0 Ratings

Role-based user permissions

8.1
81%
6 Ratings
8.5
85%
3 Ratings

Social CRM

6.7

Bigin by Zoho CRM

67%
6.4

Korero

64%
Bigin by Zoho CRM ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
6.4
64%
1 Rating

Social engagement

6.8
68%
6 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%

Korero

Feature Set Not Supported
N/A
Bigin by Zoho CRM ranks higher in 1/1 features

Marketing automation

8.1
81%
5 Ratings
N/A
0 Ratings

Platform

9.0

Bigin by Zoho CRM

90%
8.1

Korero

81%
Bigin by Zoho CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
8.1
81%
3 Ratings

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
7.5

Korero

75%
Korero ranks higher in 2/2 features

Case management

N/A
0 Ratings
8.1
81%
3 Ratings

Help desk management

N/A
0 Ratings
7.0
70%
3 Ratings

Attribute Ratings

  • Korero is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
8.8

Korero

88%
3 Ratings

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings
8.5

Korero

85%
3 Ratings

Support Rating

7.7

Bigin by Zoho CRM

77%
6 Ratings
7.9

Korero

79%
3 Ratings

Likelihood to Recommend

Zoho Corporation

It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
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Innoverenit

Korero would be the best choice for freelance professionals, small and medium size companies, in my opinion. It is also a great platform for those who are looking for ATS and CRM together at an affordable price. For a one man company it becomes expensive to buy software and manage relationships and recruitment process online and in that scenario Korero platform comes handy with its offerings and price. Its relatively new in the market so I would say they can bring more add-ons with time but for now I feel it has a lot of potential to support the recruiters like me and many other businesses.
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Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
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Innoverenit

  • User friendly
  • Great support
  • Very affordable
  • Simple to use
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Cons

Zoho Corporation

  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
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Innoverenit

  • UI and UX
  • They provide good support but it can be improved
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Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

Korero

Starting Price

$10 per user

Editions & Modules

Korero editions and modules pricing
EditionModules
Basic$10.001
Professional$22.002

Footnotes

  1. per user
  2. per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $0.00

Additional Details

Pricing is computed on a monthly basis, exclusive of VAT and minimum time is 1 month.

Usability

Zoho Corporation

A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
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Innoverenit

I’m pretty happy with Korero as it gives me an easy to use interface and a holistic view for my sales and recruitment requirements. It helps me keep a tab on various open opportunities and ones in the pipeline. At this point of time, my business requirements are well met.
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Support Rating

Zoho Corporation

Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
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Innoverenit

The support team is open for discussions and to look into to improve the system that is suits for us. If needed they are always available and they solve problems very fast. They give us the feeling that we are important for them. They don’t charge extra for any small questions. The support is very friendly.
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Alternatives Considered

Zoho Corporation

Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
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Innoverenit

Price point is a great advantage as it combines ATS and CRM . Easy to navigate and the best part is if I feel something is missing and needs improvement, I leave feedback and the company acts upon it. The support team is very responsive and my work has never been hindered.
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Return on Investment

Zoho Corporation

  • The lead conversion right from prospects to revenue generation has increased in our organization.
  • Previously the conversion rate was around 40%, now the efficiency has increased.
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Innoverenit

  • Increased sales' achievements by considerable number
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Screenshots

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