Bigin by Zoho CRM vs. Korero

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.3 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Korero
Score 8.9 out of 10
Small Businesses (1-50 employees)
Korero is designed to be a one stop solution for Customer Relationship Management, Collaboration and Communication combined with Automation features to empower and make your sales team highly effective and productive. Primarily focused on the B2B and Small & Medium Enterprises sector, Korero boasts a simplified User Interface for a great User Experience. Korero is available as a Software as a Service solution – pay as you go, cloud enabled with an omnichannel presence (Android…
$10
per user
Pricing
Bigin by Zoho CRMKorero
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
Basic
$10.00
per user
Professional
$22.00
per user
Offerings
Pricing Offerings
Bigin by Zoho CRMKorero
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details20% discount for annual pricing.Pricing is computed on a monthly basis, exclusive of VAT and minimum time is 1 month.
More Pricing Information
Features
Bigin by Zoho CRMKorero
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
33 Ratings
4% above category average
Korero
8.2
3 Ratings
7% above category average
Customer data management / contact management8.730 Ratings8.23 Ratings
Workflow management8.431 Ratings8.13 Ratings
Opportunity management8.731 Ratings8.43 Ratings
Integration with email client (e.g., Outlook or Gmail)8.029 Ratings9.11 Ratings
Contract management5.68 Ratings00 Ratings
Interaction tracking8.831 Ratings00 Ratings
Quote & order management00 Ratings7.13 Ratings
Channel / partner relationship management00 Ratings8.21 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.3
28 Ratings
9% above category average
Korero
7.8
3 Ratings
3% above category average
Lead management9.027 Ratings7.93 Ratings
Email marketing7.625 Ratings7.72 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
7.4
28 Ratings
2% below category average
Korero
8.3
3 Ratings
9% above category average
Task management8.328 Ratings8.63 Ratings
Reporting6.65 Ratings8.12 Ratings
Billing and invoicing management00 Ratings8.13 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.1
32 Ratings
6% above category average
Korero
8.5
3 Ratings
11% above category average
Pipeline visualization8.432 Ratings8.53 Ratings
Customizable reports7.728 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.6
32 Ratings
13% above category average
Korero
8.1
3 Ratings
7% above category average
Custom fields8.632 Ratings7.43 Ratings
Scripting environment00 Ratings8.62 Ratings
API for custom integration00 Ratings8.21 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.5
31 Ratings
2% above category average
Korero
8.5
3 Ratings
2% above category average
Single sign-on capability8.626 Ratings00 Ratings
Role-based user permissions8.430 Ratings8.53 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
6.8
18 Ratings
7% below category average
Korero
6.4
1 Ratings
13% below category average
Social data6.617 Ratings6.41 Ratings
Social engagement7.017 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.2
23 Ratings
14% above category average
Korero
-
Ratings
Marketing automation8.223 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.9
31 Ratings
17% above category average
Korero
8.1
3 Ratings
8% above category average
Mobile access8.931 Ratings8.13 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
Korero
7.5
3 Ratings
0% above category average
Case management00 Ratings8.13 Ratings
Help desk management00 Ratings6.93 Ratings
Best Alternatives
Bigin by Zoho CRMKorero
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMKorero
Likelihood to Recommend
9.0
(33 ratings)
8.8
(3 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
8.5
(3 ratings)
Support Rating
5.9
(7 ratings)
7.9
(3 ratings)
User Testimonials
Bigin by Zoho CRMKorero
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
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Innoverenit
Korero would be the best choice for freelance professionals, small and medium size companies, in my opinion. It is also a great platform for those who are looking for ATS and CRM together at an affordable price. For a one man company it becomes expensive to buy software and manage relationships and recruitment process online and in that scenario Korero platform comes handy with its offerings and price. Its relatively new in the market so I would say they can bring more add-ons with time but for now I feel it has a lot of potential to support the recruiters like me and many other businesses.
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Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
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Innoverenit
  • User friendly
  • Great support
  • Very affordable
  • Simple to use
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Cons
Zoho
  • The CRM is majorly for small teams and does not have use cases for bigger organizations
  • It needs to add some add-on features like email automation and journey creation from CRM itself.
  • There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
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Innoverenit
  • UI and UX
  • They provide good support but it can be improved
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Likelihood to Renew
Zoho
Because it is good.
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Innoverenit
No answers on this topic
Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
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Innoverenit
I’m pretty happy with Korero as it gives me an easy to use interface and a holistic view for my sales and recruitment requirements. It helps me keep a tab on various open opportunities and ones in the pipeline. At this point of time, my business requirements are well met.
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Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Innoverenit
The support team is open for discussions and to look into to improve the system that is suits for us. If needed they are always available and they solve problems very fast. They give us the feeling that we are important for them. They don’t charge extra for any small questions. The support is very friendly.
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Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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Innoverenit
Price point is a great advantage as it combines ATS and CRM . Easy to navigate and the best part is if I feel something is missing and needs improvement, I leave feedback and the company acts upon it. The support team is very responsive and my work has never been hindered.
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Return on Investment
Zoho
  • Reaching more possible customers quickly and with less effort. The fact of being able to automate sending to our contact database, which has previously been tagged and categorized, has allowed us to send information in a more agile way (previously we simply used Outlook, without any type of automation).
  • Automatically consulting all the email history you have with any of the contacts has allowed us to be more efficient and avoid duplication in communications.
  • The process of implementing and integrating Bigin in our company, although it was not difficult, we found some difficulties to synchronize the database loaded in Bigin by Zoho CRM with our Office365 account.
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Innoverenit
  • Increased sales' achievements by considerable number
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ScreenShots

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Korero Screenshots

Screenshot of Out-of-the-box Analytics - Pre configured Key Performance Indicators, Configurable Fiscal period settings, Real time Business performance reports for CEOs & Sales leadersScreenshot of Workflows integrated with Opportunity lifecycle,  ensures task governance  to deliver high quality quotesScreenshot of Approvals management - Easy configuration of processes for managing ApprovalsScreenshot of Perspectives view - Tile layout with analytics presented on Click of PulseScreenshot of Collaboration - Break the Silos - include users from other functions / disciplines, also extend invite to your alliance partners as collaboratorsScreenshot of Automation of Leads management and distribution