BMC Helix Configuration Management Database (CMDB) vs. Spiceworks Help Desk
BMC Helix Configuration Management Database (CMDB) vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix CMDB | N/A | The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix Configuration Management Database (CMDB) | Spiceworks Help Desk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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BMC Helix Configuration Management Database (CMDB) | Spiceworks Help Desk | |
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Small Businesses | No answers on this topic | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Freshservice Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Freshservice Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Configuration Management Database (CMDB) | Spiceworks Help Desk | |
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Likelihood to Recommend | 10.0 (7 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | 8.0 (1 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
BMC Helix Configuration Management Database (CMDB) | Spiceworks Help Desk | |
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Likelihood to Recommend | BMC Software Inc. | Spiceworks Ziff Davis |
Pros | BMC Software Inc. | Spiceworks Ziff Davis |
Cons | BMC Software Inc. | Spiceworks Ziff Davis |
Likelihood to Renew | BMC Software Inc. No answers on this topic | Spiceworks Ziff Davis |
Usability | BMC Software Inc. | Spiceworks Ziff Davis |
Reliability and Availability | BMC Software Inc. No answers on this topic | Spiceworks Ziff Davis |
Support Rating | BMC Software Inc. No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | BMC Software Inc. No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | BMC Software Inc. | Spiceworks Ziff Davis |
Return on Investment | BMC Software Inc. | Spiceworks Ziff Davis |
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