BMC Helix Virtual Agent vs. IBM watsonx Assistant
BMC Helix Virtual Agent vs. IBM watsonx Assistant
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix Virtual Agent | N/A | BMC Helix Virtual Agent (formerly Helix Chatbot) is designed to offer intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace and BMC Helix Business Workflows. These applications address changing expectations around user experiences and go beyond convenience; AI-powered experiences make digital services easier for IT organizations to deploy and easier and more appealing for employees to consume. | N/A | |
IBM watsonx Assistant | N/A | IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website. | $0 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Billing for the use of Watson Assistant is managed through an IBM Cloud® account. The metrics that are used for billing purposes differ based on the plan type. The plan can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance. | ||||||||||||||
More Pricing Information |
BMC Helix Virtual Agent | IBM watsonx Assistant | |
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Top Cons |
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BMC Helix Virtual Agent | IBM watsonx Assistant | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | ManyChat Score 7.9 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Virtual Agent | IBM watsonx Assistant | |
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Likelihood to Recommend | - (0 ratings) | 9.1 (86 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (6 ratings) |
Usability | - (0 ratings) | 8.7 (73 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (9 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Professional Services | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
BMC Helix Virtual Agent | IBM watsonx Assistant | |
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Likelihood to Recommend | BMC Software Inc. No answers on this topic | IBM |
Pros | BMC Software Inc. No answers on this topic | IBM |
Cons | BMC Software Inc. No answers on this topic | IBM |
Likelihood to Renew | BMC Software Inc. No answers on this topic | IBM |
Usability | BMC Software Inc. No answers on this topic | IBM |
Performance | BMC Software Inc. No answers on this topic | IBM |
Support Rating | BMC Software Inc. No answers on this topic | IBM |
Online Training | BMC Software Inc. No answers on this topic | IBM |
Implementation Rating | BMC Software Inc. No answers on this topic | IBM |
Alternatives Considered | BMC Software Inc. No answers on this topic | IBM |
Contract Terms and Pricing Model | BMC Software Inc. No answers on this topic | IBM |
Scalability | BMC Software Inc. No answers on this topic | IBM |
Return on Investment | BMC Software Inc. No answers on this topic | IBM |
ScreenShots |