BMC Helix Virtual Agent vs. Smith.ai Live Website Chat
BMC Helix Virtual Agent vs. Smith.ai Live Website Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix Virtual Agent | N/A | BMC Helix Virtual Agent (formerly Helix Chatbot) is designed to offer intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace and BMC Helix Business Workflows. These applications address changing expectations around user experiences and go beyond convenience; AI-powered experiences make digital services easier for IT organizations to deploy and easier and more appealing for employees to consume. | N/A | |
Smith.ai Live Website Chat | N/A | Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM. | $1,407 per chat after 20 |
BMC Helix Virtual Agent | Smith.ai Live Website Chat | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support | ||||||||||||||
More Pricing Information |
BMC Helix Virtual Agent | Smith.ai Live Website Chat | |
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BMC Helix Virtual Agent | Smith.ai Live Website Chat | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Virtual Agent | Smith.ai Live Website Chat | |
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Likelihood to Recommend | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.6 (9 ratings) |
Support Rating | - (0 ratings) | 9.0 (14 ratings) |
BMC Helix Virtual Agent | Smith.ai Live Website Chat | |
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Likelihood to Recommend | BMC Software Inc. No answers on this topic | Smith.ai |
Pros | BMC Software Inc. No answers on this topic | Smith.ai |
Cons | BMC Software Inc. No answers on this topic | Smith.ai |
Usability | BMC Software Inc. No answers on this topic | Smith.ai |
Support Rating | BMC Software Inc. No answers on this topic | Smith.ai |
Alternatives Considered | BMC Software Inc. No answers on this topic | Smith.ai |
Return on Investment | BMC Software Inc. No answers on this topic | Smith.ai |
ScreenShots | Smith.ai Live Website Chat Screenshots |