What users are saying about
25 Ratings
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Score 9.8 out of 101
11 Ratings
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Score 8.6 out of 101

Likelihood to Recommend

Booker

I think Booker is well suited for a business needing the whole package, such as booking and a POS system. I believe it is less suitable for hair salons because reports are not visual and the system is not simple and to the point. Everything is an add-on for an extra cost, like custom emails to clients. Schedulicity is worth looking at
No photo available

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago profile photo

Feature Rating Comparison

Sales Force Automation

Booker
Square Customer Engagement
8.0
Customer data management / contact management
Booker
Square Customer Engagement
8.0
Workflow management
Booker
Square Customer Engagement
8.0
Territory management
Booker
Square Customer Engagement
8.0
Opportunity management
Booker
Square Customer Engagement
8.0
Integration with email client (e.g., Outlook or Gmail)
Booker
Square Customer Engagement
8.0
Contract management
Booker
Square Customer Engagement
8.0
Quote & order management
Booker
Square Customer Engagement
8.0
Interaction tracking
Booker
Square Customer Engagement
8.0
Channel / partner relationship management
Booker
Square Customer Engagement
8.0

CRM Project Management

Booker
Square Customer Engagement
8.0
Task management
Booker
Square Customer Engagement
8.0
Billing and invoicing management
Booker
Square Customer Engagement
8.0
Reporting
Booker
Square Customer Engagement
8.0

CRM Reporting & Analytics

Booker
Square Customer Engagement
8.0
Forecasting
Booker
Square Customer Engagement
8.0
Pipeline visualization
Booker
Square Customer Engagement
8.0
Customizable reports
Booker
Square Customer Engagement
8.0

Platform

Booker
Square Customer Engagement
8.0
Mobile access
Booker
Square Customer Engagement
8.0

Security

Booker
Square Customer Engagement
8.0
Role-based user permissions
Booker
Square Customer Engagement
8.0

Pros

Booker

  • Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
  • Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
  • I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.
K. Joann Clemens profile photo

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago profile photo

Cons

Booker

  • Booker has had some system failures recently that have caused a hard time for us.
  • Sometimes Booker updates reset certain features which cause us to have to reset everything.
  • The Booker app does not have the same features as the full site which sometimes does not make it easy for us.
No photo available

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago profile photo

Likelihood to Renew

Booker

Booker 10.0
Based on 1 answer
Because I'm so familiar with it. I'll definitely reconsider.
No photo available

Square Customer Engagement

No score
No answers yet
No answers on this topic

Usability

Booker

Booker 8.3
Based on 3 answers
I think Booker is very simple for people who are trying to run a gym of about 200 or less clients with minimal apparel/product.
No photo available

Square Customer Engagement

No score
No answers yet
No answers on this topic

Support

Booker

Booker 10.0
Based on 2 answers
There is usually a long wait when calling customer service but I now use the messaging option and my questions are answered very quickly. Booker has helped me with situations I thought were out of their range. If it wasn't for Booker support I would be very lost and confused.
No photo available

Square Customer Engagement

No score
No answers yet
No answers on this topic

Implementation

Booker

Booker 10.0
Based on 1 answer
As far as I know, implementing Booker into our business was fairly easy.
No photo available

Square Customer Engagement

No score
No answers yet
No answers on this topic

Alternatives Considered

Booker

When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.
Rafi Qureshi profile photo

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago profile photo

Return on Investment

Booker

  • Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders.
  • Increased employee / staff communication, they can now log in and see their schedules.
  • Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute.
Jessie A. Toro profile photo

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago profile photo

Screenshots

Square Customer Engagement

Pricing Details

Booker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$250

Booker Editions & Modules

Edition
Basic$851
Standard$1351
PlusCustom
  1. Per Month [Unlimited Users]
Additional Pricing Details

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Square Customer Engagement Editions & Modules

Additional Pricing Details

Add comparison