Likelihood to Recommend Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
Read full review It's good for anyone who has customers, in my opinion. Whether you keep track of subscriptions, or just have one-time only invoices, it's just a wonderful way to keep track of everything in an organized way.
Read full review Pros Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks. Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money. Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease. I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily. Read full review Extremely flexible billing structures, documents, and emails. Integration with many popular credit card and ACH gateways. Quick and easy to integrate with our sales tax and accounting systems. Cost-effective Developer friendly Read full review Cons Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive. Read full review They need the site to be mobile friendly or to develop an app. If I don't use Chrome and remember to view as desktop site, it loses much of its functionality. Read full review Likelihood to Renew There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
Read full review Usability It just works.
Read full review Support Rating Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
Read full review Implementation Rating It is simple for a developer to do.
Read full review Alternatives Considered Braintree is better at handling international payments and supporting a variety of payment methods that can all be configured from the same dashboard. Braintree supports PayPal, Venmo, Apple Pay, Google Pay, etc. in addition to simply credit cards like Stripe. Braintree has a vault of existing user payment methods so the user doesn't have to re-enter their information each time.
Read full review I think ChargeOver is more flexible than any of its competitors. Our business involves both subscription and one-time billing, and most billing systems excel at only one or the other. ChargeOver is also at a great price point with its billing based on a number of customers. We are also able to realize low-cost ACH payments through their gateway integrations when their competitors only provide access to high-cost providers.
Read full review Return on Investment Simplified billing so we spend less time on it Saved $20 a month or more when compared to alternatives that have a monthly charge. It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree Read full review Our billing is now much more linear, much more organized, and much easier to locate information now that we've been using them. People in other departments can easily navigate the system without training and find what they're looking for. Read full review ScreenShots