Likelihood to Recommend I think this tool is an absolute have to have for MSPs, especially those using
ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW
PSA 's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business
Read full review SAP Analytics Cloud is great for big companies that want advanced data analysis and planning, especially when they need to work together in real-time or when people need to access data on their phones. It's like a super tool for predicting future trends in industries like retail or finance. SAC also works well for companies that use different types of computer systems because it can easily connect them. But, for small businesses that only need basic reports or don't have a lot of technical resources, a simpler tool might be better. If a company doesn't always have a good internet connection or if they're just starting with analytics, there might be other tools that work better.
Read full review Pros Robust and flexible kinds of dashboards and gauges Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking Good ability to tie into critical data sources for our company's operations Read full review It makes it easier yo analyse order and related records easily. We can easily maintain and track the performance of employees in organisation. Can easily track various aspects for the growth of an organisation thus allowing real time analysis and tracking of organisation's growth and performance. Read full review Cons Modifying data sets to bring in custom fields requires an experienced SQL engineer Cost when bringing in lots of data sources can be prohibitive Limited ability to format gauges and reports Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST! Read full review Complexity in Data Modeling SAC supports various data sources, but improvements in the ease of connecting to and integrating with certain data repositories, especially non-SAP databases, would enhance the platform's versatility and integration capabilities. An offline mode for SAC could be valuable for users who need to access and analyze data without an internet connection. Additionally, optimizing performance for large datasets and complex visualizations would contribute to a smoother user experience. Read full review Likelihood to Renew There’s no doubt I will renew SAP Analytics Cloud. It is the most vital tool in our organization that makes it seamless to make rapid business decisions by collecting, modeling and visualizing data in real-time.
Read full review Usability Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
Read full review Considering the feedback and improvements made over time, users often rate SAP Analytics Cloud's usability in the range of 7 to 9 out of 10. Positive aspects include its integration capabilities, collaborative features, and the ability to create visually appealing dashboards. Some users, however, may note a learning curve or desire additional customization options.
Read full review Support Rating We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
Read full review Since the implementation stage, the support team has been very helpful and assisting. Even in the later stages, the tech team had quite a rapid response. In general, SAP has provided us with great customer support, let it be for a specific product of SAP or for integration of different modules.
Read full review In-Person Training Good videos and reference material available in SAP Portal.
Read full review Implementation Rating SAC is a simple solution ad it works fine when connecting it to other SAP tools. On the other hand, connecting it to third party solutions brings difficulties when there's no previous design and the objetives are not clear. It is really important to integrate Business users from the start to provide with valuable business insights
Read full review Alternatives Considered We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
Read full review SAP is a product/solution that contains extra capabilities that might be considered an enhancement; SAP Analytics Cloud models are based on a huge data collection, and numerous models can be integrated. When coupled with different SAP systems, Analytics Cloud has a common dataset architecture; this software also includes improved analytics capabilities.
Read full review Return on Investment Faster compilation of Business Review material For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup. From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed. Read full review In general, SAC is a comprehensive analytics platform that offers a range of capabilities for data visualization, reporting, planning, and predictive analytics. It is particularly well-suited for businesses that use SAP systems and are looking to gain insight into their data in a single, integrated platform. Read full review ScreenShots