What users are saying about
161 Ratings
3 Ratings
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Score 5.2 out of 100
161 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Brown Paper Tickets

For non-profits running free trainings, Brown Paper Ticket is great because there are no fees for using the service for this, whereas most other event registration software charges a per transaction fee. I wouldn't recommend it if you are hosting a conference or other event where there are breakout sessions that you need to register people for.
Christopher Chirco | TrustRadius Reviewer

Eventbrite

We're a nonprofit organization so we have a very lean time, labor, and money so the super easy self-explanatory nature makes it easy for our team to admin an event. The simple UI [of Eventbrite] keeps our focus on the event and avoids any headache-inducing tech hurdles. There're just enough user roles to handle multi-staffer admin.A less appropriate situation is an event that is huge in complexity with a custom workflow and processing which Eventbrite's not built to handle in-house such as multi-step registration, multiple item and category all-select options during registration, multi-event type (not just physical or ticket but virtual goods tracking), more HootSuite-like social media refinery, etc.
Richard Chen | TrustRadius Reviewer

Pros

Brown Paper Tickets

  • Hard copy tickets. They make it very easy to customize and order hard copy tickets for your events.
  • Ease of event setup.
  • Good customer service
Christopher Chirco | TrustRadius Reviewer

Eventbrite

  • Event management--providing a detailed description of the event (date, time, place) plus details of the event (speakers, topic, sponsors, etc.)
  • Registrations--provides enough details about people who register, and tools to manage those registrations (add people manually who didn't pre-register, cancel orders, check-in of attendees)
  • Event promotion--events created using Eventbrite can be found by searching Eventbrite for local events
Anonymous | TrustRadius Reviewer

Cons

Brown Paper Tickets

  • Accounting Reports. They are not very concise.
Christopher Chirco | TrustRadius Reviewer

Eventbrite

  • I'd like to see Eventbrite add more customization to the event page layout. It would be nice to be able to differentiate our event through more specific design.
  • I've had occasional problems with email formatting in the Eventbrite email builder. It would be nice to have a slightly more trustworthy builder.
  • Other than those two things, I think Eventbrite does exactly what it needs to do.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Brown Paper Tickets

No score
No answers yet
No answers on this topic

Eventbrite

Eventbrite 8.6
Based on 5 answers
Excellent platform and easy to use to create events. Eventbrite sets the standard for simple, effective and safe ticketing platforms. Our customers trust Eventbrite and we've always done well when we use this platform for ticketing. They have recently updated some of the virtual connectivity tools which make it even easier to set up and promote virtual events.
Mark Michelson | TrustRadius Reviewer

Usability

Brown Paper Tickets

No score
No answers yet
No answers on this topic

Eventbrite

Eventbrite 9.9
Based on 5 answers
Great platform with so many incredible features. It streamlines workflow, communication, messaging, and analyzing data. I know of no other platform that can do what Eventbrite can do for the price or user-friendliness. They also offer great support for new users and integrate well with other platforms (i.e., social media and Sched).
Anonymous | TrustRadius Reviewer

Support Rating

Brown Paper Tickets

No score
No answers yet
No answers on this topic

Eventbrite

Eventbrite 7.7
Based on 30 answers
I haven't yet needed to contact customer support, but the information provided next to the various features has been exceptionally helpful. This info is located just to the right of most options, and it provides answers to frequently asked questions. At this point, that information has been enough to keep me from having to contact anyone.
Anonymous | TrustRadius Reviewer

Implementation Rating

Brown Paper Tickets

No score
No answers yet
No answers on this topic

Eventbrite

Eventbrite 10.0
Based on 1 answer
Just jump in, don't over thinking it, doing it will net the very few basic questions you'll have. There's not much complexity so one doesn't need to plan as if moving a canal. It's as simple as can be.
Richard Chen | TrustRadius Reviewer

Alternatives Considered

Brown Paper Tickets

I have used Bloomerang's event management option, which is not very easy to use or pliable when it comes to customization.Evite - not professional enoughRegonline - not very user friendly and the fees are a bit high.Qgiv - Very easy to use and has great reporting. However, there is a fee to use it for free events.
Christopher Chirco | TrustRadius Reviewer

Eventbrite

My "go to" for event registration has always been Constant Contact because they don't charge additional processing fees above the standard transaction. If it's a more basic event where I just need to capture name, email, and payment, I'll continue to use Constant Contact over Eventbrite. However, if it's more complex and requires marketing, I would choose Eventbrite.
Ashley Correll, CMP | TrustRadius Reviewer

Return on Investment

Brown Paper Tickets

  • Brown Paper Tickets has given us a free and easy to use option to register people for free trainings which has helped us cut our costs for these types of events.
Christopher Chirco | TrustRadius Reviewer

Eventbrite

  • A dedicated URL for each event has been easy to use for tying events to editorial content, promotion and marketing.
  • For ticketed events, it has been an easy -to-use system without requiring a lot of training on a complicated technology. It is also competitively priced for transaction management.
  • Whether we have discovered any Eventbrite users via the Eventbrite site promotion, we appreciate it as a recommendation of our event for like-minded event attendees.
Patrice Watson | TrustRadius Reviewer

Screenshots

Pricing Details

Brown Paper Tickets

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Eventbrite

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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