Calabrio Teleopti WFM vs. Five9 WFO
Calabrio Teleopti WFM vs. Five9 WFO
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio Teleopti WFM | N/A | Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A | |
Five9 WFO | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A |
Calabrio Teleopti WFM | Five9 WFO | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Calabrio Teleopti WFM | Five9 WFO | |
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Top Pros | No answers on this topic | |
Top Cons |
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Calabrio Teleopti WFM | Five9 WFO | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Verint Workforce Management Score 8.6 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio Teleopti WFM | Five9 WFO | |
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Likelihood to Recommend | 9.1 (9 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Calabrio Teleopti WFM | Five9 WFO | |
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Likelihood to Recommend | Calabrio | Five9 No answers on this topic |
Pros | Calabrio | Five9 No answers on this topic |
Cons | Calabrio | Five9 No answers on this topic |
Usability | Calabrio | Five9 No answers on this topic |
Alternatives Considered | Calabrio | Five9 No answers on this topic |
Return on Investment | Calabrio | Five9 No answers on this topic |
ScreenShots |