Calabrio Teleopti WFM vs. Workmate

Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.

Incentivized

As a supervisor this software is a big help for us to be able to make a proper tracking of our task force, without interfering or being over the shoulder, the variety of options available is great, while I had no full control of the software by company regulations I was able to use it in specific for the managing of the shifts and performance of our teams.

Incentivized

• Schedule management is intuitive and easy to follow
• The ability for agents to request and swap shifts works well
• Agent tools for viewing schedules and requests is user friendly

Incentivized

• The employee time tracking function has allowed us to minimize and even avoid payroll errors.
• We also find the tracking of vacations and absences great, so we can easily find replacements for those jobs.
• Payroll management is very good, it helped us to keep control of finances and to have everything in order with the administrative department.

Incentivized

• System uptime. We use their cloud solution and unfortunately there's been a number of outages.
• PTO management, could use more features like waitlisting, time off canceling and offline management

• Customer Support team.
• Schedule Management.
• UI modelling.

Incentivized

It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.

Incentivized

The training came from one of our associates it was not directly from a Workmate employee, however, it was good enough to let us understand it, and the person who gave us the training was open to ask questions even after the training ended, however as it was really easy to use, we only contacted him for small details.

Incentivized

I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.

Incentivized

It was not my decision to use it, it was the software available for that current campaign in the company, being honest while both of them are excellent to work with, the design in OnShift is more user friendly, most of my colleagues were in agreement with that, as for Workmate, it was really helpful but some times we were confused by the user interface, it wasn't very negative but it really gets on your nerves.

Incentivized

• They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
• In general, the software is very easy to use and offers a wide range of working functions.

Incentivized

• The learning curve is a bit slow at the beginning and we needed some time and several weeks to adapt to the system.
• We have also had to use external technical support because we have had no response from Workmate technical support.
• It has made it easier for us in the HR department, which means faster work in less time.

Incentivized