TrustRadius

CallMiner Eureka vs. Nuance Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallMiner Eureka
Score 7.8 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Nuance Analytics
Score 8.3 out of 10
N/A
Nuance Analytics delivers customer analytics to help optimize experiences while reducing contact center costs and risk. Its solutions analyze customer interactions across all engagement channels to give users a clear, visual insights into trends, outliers, opportunities and display contact center KPIs. Nuance Analytics automatically captures and analyzes omni‑channel customer interactions—including calls, live chats, SMS, emails, and social media posts—to give insights into emerging patterns and…N/A
Pricing
CallMiner EurekaNuance Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallMiner EurekaNuance Analytics
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallMiner EurekaNuance Analytics
Top Pros

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Top Cons

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Best Alternatives
CallMiner EurekaNuance Analytics
Small Businesses
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Score 8.9 out of 10
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Score 8.9 out of 10
Medium-sized Companies
Clari
Clari
Score 8.2 out of 10
Clari
Clari
Score 8.2 out of 10
Enterprises
Clari
Clari
Score 8.2 out of 10
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Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallMiner EurekaNuance Analytics
Likelihood to Recommend
8.0
(5 ratings)
-
(0 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
CallMiner EurekaNuance Analytics
Likelihood to Recommend
CallMiner
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
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Nuance
No answers on this topic
Pros
CallMiner
  • Intent scoring
  • Custom User Dashboards
  • Drill down to each touchpoint experience
Verified User
Anonymous
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Nuance
No answers on this topic
Cons
CallMiner
  • Admin tools such as integration/ingestion tracking.
Verified User
Anonymous
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Nuance
No answers on this topic
Support Rating
CallMiner
We have not yet had to contact support for our Eureka service.
LB
Lenny Byers
Service Support Specialist
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Nuance
No answers on this topic
Alternatives Considered
CallMiner
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
MG
Mark Goin
Consultant
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Nuance
No answers on this topic
Return on Investment
CallMiner
  • Easy to engage with customers.
  • Effective project communication platform.
  • Easy to provide reports and also manage contacts list.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
Nuance
No answers on this topic
ScreenShots