Castel Connects vs. Cisco Unified Contact Center
Castel Connects vs. Cisco Unified Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Castel Connects | N/A | Castel Connect is a call center software offering from castell. | N/A | |
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A |
Castel Connects | Cisco Unified Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Must contact sales team for pricing. | ||||||||||||||
More Pricing Information |
Castel Connects | Cisco Unified Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Castel Connects | Cisco Unified Contact Center | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Castel Connects | Cisco Unified Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Castel Connects | Cisco Unified Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 9.5 (48 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (5 ratings) |
Usability | - (0 ratings) | 8.3 (7 ratings) |
Support Rating | - (0 ratings) | 7.5 (15 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.0 (2 ratings) |
Professional Services | - (0 ratings) | 8.0 (1 ratings) |
Castel Connects | Cisco Unified Contact Center | |
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Likelihood to Recommend | Castel Communications LLC No answers on this topic | Cisco |
Pros | Castel Communications LLC No answers on this topic | Cisco |
Cons | Castel Communications LLC No answers on this topic | Cisco |
Likelihood to Renew | Castel Communications LLC No answers on this topic | Cisco |
Usability | Castel Communications LLC No answers on this topic | Cisco |
Support Rating | Castel Communications LLC No answers on this topic | Cisco |
Alternatives Considered | Castel Communications LLC No answers on this topic | Cisco |
Contract Terms and Pricing Model | Castel Communications LLC No answers on this topic | Cisco |
Professional Services | Castel Communications LLC No answers on this topic | Cisco |
Return on Investment | Castel Communications LLC No answers on this topic | Cisco |
ScreenShots |