CenterPoint Payroll vs Paycor

Likelihood to Recommend

CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.

Read full review

Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

View all 1 answers on this topic

The lack of company support or response to inquiries makes this company a risk for anyone looking to adopt a HRIS/ Payroll system. There is not enough access to the back end of the program to be able to fix problems yourself and due to the lack of support or a dedicated person to reach out to, problems go on for a really long time.

Read full review

Verified User

C-Level Executive in Human Resources

Non-profit Organization Management Company, 51-200 employees

View all 181 answers on this topic

Feature Rating Comparison

CenterPoint Payroll

Paycor

Pay calculation

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Support for external payroll vendors

Off-cycle/On-Demand payment

CenterPoint Payroll

Paycor

Employee demographic data

Employment history

Job profiles and administration

Workflow for transfers, promotions, pay raises, etc.

Organizational charting

Organization and location management

Compliance data (COBRA, OSHA, etc.)

CenterPoint Payroll

Paycor

Approval workflow

Balance details

Annual carry-forward and encashment

CenterPoint Payroll

Paycor

View and generate pay and benefit information

Update personal information

View company policy documentation

Employee recognition

View job history

CenterPoint Payroll

Paycor

Tracking of all physical assets

CenterPoint Payroll

Paycor

Report builder

Pre-built reports

Ability to combine HR data with external data

CenterPoint Payroll

Paycor

New hire portal

Manager tracking tools

CenterPoint Payroll

Paycor

Corporate goal setting

Individual goal setting

Line-of sight-visibility

Performance tracking

CenterPoint Payroll

Paycor

Performance plans

Performance improvement plans

Review status tracking

Review reminders

Multiple review frequency

CenterPoint Payroll

Paycor

Candidate search

CenterPoint Payroll

Paycor

Job Requisition Management

Company Website Posting

Publish to Social Media

Job Search Site Posting

Duplicate Candidate Prevention

Applicant Tracking

Notifications and Alerts

Pros

Customization options to meet your company's payroll needs.
Excellent customer service and tech support.
Logical and easy-to-use user interface.
Ability to customize reports and exports.

Read full review

Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

View all 1 answers on this topic

One of Paycor's strengths is that they continually strive to meet the needs of their partner companies (customers). I can always count on them working to make things better and introducing updates and products users actually want and need.
Customer Service is another strength. They are timely, responsive, and strive to get you the right answer instead of guess.
Another strength is that Paycor wants to partner with its customers. As a customer, I do not feel that we are just another number. I feel as if they genuinely want to listen and value what I have to say. They offer a variety of avenues to share your feedback and concerns.

Read full review

Tiffany Kramer

Organizational Development Manager

Seaway Plastics Engineering, LLCMedical Device, 51-200 employees

View all 181 answers on this topic

Cons

Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.

Read full review

Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

View all 1 answers on this topic

No dedicated account manager.
You will wait on hold for hours on the customer service line until you have to hang up and get back to your real job.
I have never received a single response to any of the 5+ support tickets I have opened through their email support line.
Will run reports using their existing templates and still get null values.

Read full review

Verified User

Executive in Finance and Accounting

Venture Capital & Private Equity Company, 11-50 employees

View all 181 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Paycor 7.1

Based on 8 answers

We are very happy with the service we receive and the personal attention given to our organization by our support specialists! We are able to more then meet our needs in an economical way!

Read full review

Verified User

Team Lead in Human Resources

Religious Institutions Company, 51-200 employees

View all 8 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Paycor 5.2

Based on 149 answers

Overall usability is solid and consistent for both direct users in HR and the occasional users by staff. My rating is less than a 10 due to the challenges with using the performance review portal of the system with its lack of customizable capabilities. Also, while there is a good variety of standard reports, the reporting module is often out of service and the use of the program to create your own custom reports is not user friendly

Read full review

Michelle Coleman

VP of Human Resources

ZooTampaHospitality, 201-500 employees

View all 149 answers on this topic

Support Rating

CenterPoint Payroll 10.0

Based on 2 answers

CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.

Read full review

Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

View all 2 answers on this topic

Paycor 6.2

Based on 86 answers

It is always pleasant to interface with the Payroll team. They are sharp and understand my issues, even though I don't always know how to articulate my questions or concerns. I have had no issues with any payroll matters and that is a very good thing.

Read full review

Verified User

Consultant in Engineering

Mechanical or Industrial Engineering Company, 11-50 employees

View all 86 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Paycor 6.4

Based on 28 answers

Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.

Read full review

Susan Dudek

HR/Payroll Manager

Holly Mtn EnterprisesRestaurants, 201-500 employees

View all 28 answers on this topic

Alternatives Considered

We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.

Read full review

Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

View all 1 answers on this topic

For our company size we evaluated this to be the best product for us at this time. The pricing and service provided is also a big factor. Very reasonable and we like the customer service you offer, there are always questions and trying to get solutions answered as we look at you for professional advice. That sets you apart from other businesses because we as a law firm also try to accommodate our clients too. This good business relationship is very important as we continue to grow and knowing you have our back

Read full review

Verified User

Administrator in Human Resources

Law Practice Company, 51-200 employees

View all 181 answers on this topic

Return on Investment

CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.

Read full review

Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

View all 1 answers on this topic

Managers have a better line of sight into their employees' time and can manage overtime more easily.
The actual time to do the payroll processing decreased from about 6 hours to under 1 hour.
The employee portal is easy to use and provides up-to-date information to each employee.

Read full review

Nancy Flippin

CFO

MANNA FoodBankNon-Profit Organization Management, 51-200 employees

View all 181 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CenterPoint Payroll Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Paycor Editions & Modules

Edition

Basic	$99¹
Essential	$149¹
Complete	$199¹

per month

Additional Pricing Details

—

Rating Summary

CenterPoint Payroll

Paycor

CenterPoint Payroll

Paycor

CenterPoint Payroll

Paycor

CenterPoint Payroll

Paycor

CenterPoint Payroll

Paycor

Likelihood to Recommend