Cention Contact Center vs. Webex Contact Center
Cention Contact Center vs. Webex Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cention Contact Center | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user | |
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A |
Cention Contact Center | Webex Contact Center | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | — | ||||||||||||||
More Pricing Information |
Cention Contact Center | Webex Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cention Contact Center | Webex Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cention Contact Center | Webex Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (1 ratings) |
Cention Contact Center | Webex Contact Center | |
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Likelihood to Recommend | Cention No answers on this topic | Cisco |
Pros | Cention No answers on this topic | Cisco |
Cons | Cention No answers on this topic | Cisco |
Alternatives Considered | Cention No answers on this topic | Cisco |
Return on Investment | Cention No answers on this topic | Cisco |
ScreenShots | Cention Contact Center Screenshots | Webex Contact Center Screenshots |