What users are saying about
2 Ratings
23 Ratings
2 Ratings
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Score 6 out of 100
23 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

CentralReach

It is one of the most widely used in the ABA industry and that is why we use it but there is definitely an opportunity for a better product. Scheduling module has limitations and is not efficient. The App is horrible!! An employee must use the App and web login to convert timestamps which is not efficient and many employees forget to do this. The App also crashes and freezes often, they would be better off with no App. Both the messaging in CentralReach and the ReachMe instant chat are awful. The instant chat has a delay of anywhere from 3 to 20 minutes, it's not instant at all.
Anonymous | TrustRadius Reviewer

Intergy EHR

How well is the product customizable for workflow modifications for my clinic? Does the result flow easily for the provider or are there many chunky clicks required? (i.e. one modification to a workflow between the nurse and provider requires 27 clicks.. ok this accomplished the workflow that was needed but at what cost?)Can your system produce customized reports on the fly, is the data real time or lagging?Can the system be tuned in terms of document/note templates and the Graphic User Interface forms so a particular practice/provider/speciality needs can be taken into account?
Keith Ewanyk | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CentralReach
4.5
Intergy EHR
8.1
Claims management
CentralReach
5.0
Intergy EHR
8.6
Coding
CentralReach
5.0
Intergy EHR
6.8
Patient billing
CentralReach
7.0
Intergy EHR
8.5
Financial Reporting
CentralReach
1.0
Intergy EHR
8.5
Real-time eligibility verification
CentralReach
Intergy EHR
8.1

Patient Scheduling

CentralReach
4.0
Intergy EHR
7.5
Rule-based scheduling
CentralReach
5.0
Intergy EHR
7.6
Calendar interface
CentralReach
3.0
Intergy EHR
7.5
Automated appointment reminders
CentralReach
Intergy EHR
8.1
Automated patient check-in
CentralReach
Intergy EHR
6.0
Multi-location support
CentralReach
Intergy EHR
8.4

Electronic Medical Records

CentralReach
2.7
Intergy EHR
7.5
Charting / document management
CentralReach
5.0
Intergy EHR
8.1
Templates
CentralReach
4.0
Intergy EHR
7.8
Patient portal
CentralReach
2.0
Intergy EHR
7.4
Mobile/tablet support
CentralReach
1.0
Intergy EHR
6.4
Workflow automation
CentralReach
3.0
Intergy EHR
7.4
Customization
CentralReach
1.0
Intergy EHR
8.0
Fax integration
CentralReach
Intergy EHR
6.1
Integration with other EMR and PM systems
CentralReach
Intergy EHR
7.9
Speech recognition
CentralReach
Intergy EHR
7.2
E-prescribing
CentralReach
Intergy EHR
8.2

Medical Security and Privacy

CentralReach
8.0
Intergy EHR
8.2
HIPAA compliance
CentralReach
8.0
Intergy EHR
8.5
Role-based permission levels
CentralReach
8.0
Intergy EHR
8.6
Data backups and redundancy
CentralReach
Intergy EHR
8.8
Local mode / networking failsafe
CentralReach
Intergy EHR
6.7

Workflow and Scale

CentralReach
Intergy EHR
8.0
Task tracking
CentralReach
Intergy EHR
8.2
Specialty-specific workflows
CentralReach
Intergy EHR
7.8
Multi-office / multi-physician capabilities
CentralReach
Intergy EHR
8.1

Pros

CentralReach

  • System is easy to learn and navigate
  • Nice use of tags and labels for unlimited filtering possibilities
Anonymous | TrustRadius Reviewer

Intergy EHR

  • Health Reminders- for different patient needs or preventive care/screenings. For example patients who have a diagnosis of Diabetes- their health reminders will show if they need an A1c, foot exam, eye exam, etc. and when it was last performed
  • Orders Tracking- This helps nursing staff make notes on referrals or orders and they are able to look at the order tracking section for all patients and filter it by provider, order type, status, etc. to know what needs to be followed up on or what has been completed and so forth...
  • Tasks- This is a nice feature that has many different options for use. It can be used internally to send a quick message to another user, a phone message, billing message, and any task gives you the option to make it "patient related" if necessary. It can be used by the providers when they make an order they can then send it to the nurse to complete. Lots of different ways for Tasks to be used
Shandi Guertin | TrustRadius Reviewer

Cons

CentralReach

  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
Anonymous | TrustRadius Reviewer

Intergy EHR

  • Sometimes, Intergy tends to crash on occasion, which is understandable.
  • Also, when checking for insurance eligibility, sometimes Intergy will not accept a specific insurance card and I have to call up the insurance to make sure the patient is eligible for coverage. It would be nice if more types of insurances could be added.
  • When creating recalls for patients to remind them to visit, sometimes the system does not cooperate properly.
Anonymous | TrustRadius Reviewer

Usability

CentralReach

No score
No answers yet
No answers on this topic

Intergy EHR

Intergy EHR 6.0
Based on 1 answer
Some things are a lot of clicks, missing functionality.
Keith Ewanyk | TrustRadius Reviewer

Support Rating

CentralReach

CentralReach 6.0
Based on 1 answer
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
Anonymous | TrustRadius Reviewer

Intergy EHR

Intergy EHR 8.2
Based on 9 answers
Usually they are very helpful. I would prefer they do some of the actual changes I am requesting instead of having me do the work. I feel that they could walk you through it, instead of letting you figure out the desired results on your own.
Jen Danver | TrustRadius Reviewer

Implementation Rating

CentralReach

No score
No answers yet
No answers on this topic

Intergy EHR

Intergy EHR 3.0
Based on 1 answer
Track all hours and don't sign off on anything if you are not 100% happy.
Keith Ewanyk | TrustRadius Reviewer

Alternatives Considered

CentralReach

No answers on this topic

Intergy EHR

We moved from Intergy to athenaCollector and athenaClinicals. Athena is cloud-based, meaning we can access it from any location that has internet. My staff misses the ease of scheduling in Intergy, but the accountability of users' productivity is amazing. We had more control over document classification with Intergy, but sometimes that's a double-edged sword. When some people label a document "MRI-Lumbar spine" and others call it "Lumbar Spine MRI," there is some redundancy and sometimes important documents get missed.
Jensina Massa, CPC-A | TrustRadius Reviewer

Return on Investment

CentralReach

  • It is a costly software but cheaper than paper and pencil ;)
Anonymous | TrustRadius Reviewer

Intergy EHR

  • Intergy has had a positive ROI. The financial tracking and tools have been easy to use and helped recover additional monies for practices.
  • Claim Tracker allows practices to have a real time view of all unpaid claims.
  • The E&M calculator helps providers choose the appropriate code for billing compliance.
Michael Popp | TrustRadius Reviewer

Screenshots

Pricing Details

CentralReach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Intergy EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CentralReach
6.0
Intergy EHR
7.4

Usability

CentralReach
Intergy EHR
6.0

Reliability and Availability

CentralReach
Intergy EHR
8.0

Performance

CentralReach
Intergy EHR
7.0

Support Rating

CentralReach
6.0
Intergy EHR
8.2

Implementation Rating

CentralReach
Intergy EHR
3.0

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