What users are saying about
3 Ratings
11 Ratings
3 Ratings
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Score 6.9 out of 100
11 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Cloud PBX

    Call Box

    Feature Set Not Supported
    N/A
    8.1

    JustCall

    81%
    JustCall ranks higher in 3/3 features

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.4
    84%
    6 Ratings

    Call reports

    N/A
    0 Ratings
    7.8
    78%
    7 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.2
    82%
    5 Ratings

    Call Management

    Call Box

    Feature Set Not Supported
    N/A
    8.3

    JustCall

    83%
    JustCall ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.2
    82%
    7 Ratings

    Call recording

    N/A
    0 Ratings
    7.8
    78%
    6 Ratings

    Call park

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Call screening

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Message alerts

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    VoIP system collaboration

    Call Box

    Feature Set Not Supported
    N/A
    8.5

    JustCall

    85%
    JustCall ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Mobile apps

    Call Box

    Feature Set Not Supported
    N/A
    9.3

    JustCall

    93%
    JustCall ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.3
    93%
    3 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.3
    93%
    4 Ratings

    Attribute Ratings

    • JustCall is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.0

    Call Box

    50%
    1 Rating
    8.2

    JustCall

    82%
    7 Ratings

    Likelihood to Recommend

    Call Box

    [Call Box is well suited for] larger organizations or larger target market[.]
    Anonymous | TrustRadius Reviewer

    JustCall

    JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
    Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

    Pros

    Call Box

    • Prospect contact information
    • Lead generation
    • Quality leads
    Anonymous | TrustRadius Reviewer

    JustCall

    • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
    • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
    • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
    Travis Williams | TrustRadius Reviewer

    Cons

    Call Box

    • Revenue estimate or company size
    Anonymous | TrustRadius Reviewer

    JustCall

    • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
    • Pricing seems to have increased, which affected the benefit we originally found in the service
    • Increased functionality, such as bulk SMS Messaging and power-dialer
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Call Box

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Call Box Editions & Modules

    Additional Pricing Details

    JustCall

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $30 per month per user

    JustCall Editions & Modules

    Edition
    Basic$30.001
    CustomPricing available on request1
    Premium$60.001
    1. per month per user
    Additional Pricing Details
    Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

    Alternatives Considered

    Call Box

    Call Box provides much more detail than VoilaNorbet
    Anonymous | TrustRadius Reviewer

    JustCall

    It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
    John L Sandler | TrustRadius Reviewer

    Return on Investment

    Call Box

    • Increased efficiency
    • Improved outreach attempts
    Anonymous | TrustRadius Reviewer

    JustCall

    • Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
    • Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
    • SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.
    Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

    Screenshots

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