Certainly vs. Tidio

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Certainly	Score 0.0 out of 10	N/A	Certainly is a Conversational AI Platform made for ecommerce and customer service. The solution aims to help companies deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors target fewer product returns, lower cart abandonment and higher customer lifetime value. Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson, and aims to improve how companies…	$650 3 live* bots, All essential features
Tidio	Score 9.2 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$49 per month

Pricing

Certainly

Tidio

Editions & Modules

Certainly ESSENTIAL: $650.00
3 live* bots, All essential features
BotXO BUSINESS: $1200
6 live* bots, All essential features +
Certainly ENTERPRISE: Quote
10 live* bots, All essential features +

Communicator: $19
per month
Chatbot: $49
per month

Offerings

Pricing Offerings
Certainly	Tidio
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

$650 3 live* bots

No setup fee

Additional Details

* “Live bots” means bots in production on your website, in your app, on Social Media, etc. Additional live bots are available on Enterprise. On all plans, you can build as many bots as you want inside the Certainly Platform.

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More Pricing Information

Community Pulse
	Certainly	Tidio
Top Pros	No answers on this topic	Pro Email integration Pro Live chat Pro Desktop or mobile
Top Cons	No answers on this topic	Minus Email marketing Minus Time notifications Minus Real time notifications

Features

Certainly

Tidio

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Certainly - Ratings	Tidio 7.0 1 Ratings 17% below category average
Chat history and transcripts	00 Ratings	7.01 Ratings
Chat reporting	00 Ratings	7.01 Ratings
Chat and web analytics	00 Ratings	7.01 Ratings

Best Alternatives
	Certainly	Tidio
Small Businesses	Smith.ai Live Website Chat Score 9.0 out of 10	Smith.ai Live Website Chat Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Certainly	Tidio
Likelihood to Recommend	- (0 ratings)	9.0 (2 ratings)

User Testimonials
	Certainly	Tidio
Likelihood to Recommend	Certainly No answers on this topic	Tidio Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office. Incentivized Taylor Hicks Creative Strategist Read full review
Pros	Certainly No answers on this topic	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Certainly No answers on this topic	Tidio Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Alternatives Considered	Certainly No answers on this topic	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	Certainly No answers on this topic	Tidio Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
ScreenShots	Certainly Screenshots