TrustRadius

Chargent vs. Oracle Utilities Customer Care and Billing

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chargent
Score 9.4 out of 10
N/A
Chargent is a Salesforce app from AppFrontier LLC that providers payment processing functionality in Salesforce and provides a point of sale solution in an app; Chargent integrates with a number of popular payment gateways (e.g. Authorize.net, Stripe, etc.). Chargent can also be configured to manage recurrent billing and subscriptions.N/A
Oracle Utilities Customer Care and Billing
Score 8.4 out of 10
N/A
Oracle Utilities Customer Care and Billing is offered to allow users to serve customers with an integrated platform from meter to customer. Available on premises and in the cloud, the solutions are designed to help deliver service excellence, reduce cost-to-serve, and prepare for change.N/A
Pricing
ChargentOracle Utilities Customer Care and Billing
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChargentOracle Utilities Customer Care and Billing
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ChargentOracle Utilities Customer Care and Billing
Top Pros
Top Cons
Best Alternatives
ChargentOracle Utilities Customer Care and Billing
Small Businesses
Square POS
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Score 9.1 out of 10
WooCommerce Subscriptions
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Score 7.6 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.2 out of 10
Sage Intacct
Sage Intacct
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Enterprises

No answers on this topic

Salesforce CPQ
Salesforce CPQ
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChargentOracle Utilities Customer Care and Billing
Likelihood to Recommend
9.6
(4 ratings)
8.4
(5 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Support Rating
9.6
(3 ratings)
8.7
(4 ratings)
User Testimonials
ChargentOracle Utilities Customer Care and Billing
Likelihood to Recommend
AppFrontier LLC
For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
HW
Hayden Whitworth
CEO (Chief Executive Officer)
Read full review
Oracle
Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers.
Verified User
Anonymous
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Pros
AppFrontier LLC
  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.
Ahmed Bajwa | TrustRadius Reviewer
Ahmed Bajwa
Sr Salesforce.com Business Systems Analyst
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Oracle
  • It is highly configurable.
  • It is highly extendable and customizable.
  • Its base batch programs allow you to perform most billing functions with no intervention.
AB
Aaron Baker
Senior Systems Analyst
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Cons
AppFrontier LLC
  • Because it is a low fee, you need to do more configuration on your own to get it up and running.
Verified User
Anonymous
Read full review
Oracle
  • As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.
Verified User
Anonymous
Read full review
Likelihood to Renew
AppFrontier LLC
No answers on this topic
Oracle
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!
Verified User
Anonymous
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Support Rating
AppFrontier LLC
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Steve Stessman | TrustRadius Reviewer
Steve Stessman
Vice President of National Retail Sales
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Oracle
Good support. It's knowledgeable and best used for consulting.
Verified User
Anonymous
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Alternatives Considered
AppFrontier LLC
Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
HW
Hayden Whitworth
CEO (Chief Executive Officer)
Read full review
Oracle
Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).
Verified User
Anonymous
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Return on Investment
AppFrontier LLC
  • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
  • Increased revenue collection as billing information is easily accessible on the opportunity.
  • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Ahmed Bajwa | TrustRadius Reviewer
Ahmed Bajwa
Sr Salesforce.com Business Systems Analyst
Read full review
Oracle
  • I'm not aware of any negative impacts implementing the application had from a financial perspective
Verified User
Anonymous
Read full review
ScreenShots