Chargent vs Oracle Utilities Customer Care and Billing

Likelihood to Recommend

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.

CEO (Chief Executive Officer)

Juice Media LtdNon-Profit Organization Management, 1-10 employees

Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers.

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Verified User

Analyst in Information Technology

Utilities Company, 1001-5000 employees

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Pros

Extremely easy to implement + 100% native on salesforce.com.
Payment information is on the opportunity level making it easily visible across teams.
Payment request feature allows cutomers to pay online via force.com site.
Supports recurring payments which allows payment processing to be run on an automated schedule.

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Ahmed Bajwa

Sr Salesforce.com Business Systems Analyst

ImprivataComputer Software, 201-500 employees

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It is highly configurable.
It is highly extendable and customizable.
Its base batch programs allow you to perform most billing functions with no intervention.

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Aaron Baker

Senior Systems Analyst

Duquesne Light CompanyUtilities, 1001-5000 employees

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Cons

Because it is a low fee, you need to do more configuration on your own to get it up and running.

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Verified User

Consultant in Customer Service

Internet Company, 11-50 employees

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As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.

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Verified User

Employee in Information Technology

Utilities Company, 1001-5000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Oracle Utilities Customer Care and Billing 9.0

Based on 1 answer

We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!

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Verified User

Employee in Information Technology

Utilities Company, 1001-5000 employees

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Support Rating

Chargent 9.6

Based on 3 answers

They were overwhelmingly easy to deal with and helped us work through some very specific use cases

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Steve Stessman

Vice President of National Retail Sales

Tuff Shed, Inc.Construction, 1001-5000 employees

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Oracle Utilities Customer Care and Billing 8.7

Based on 8 answers

Good support. It's knowledgeable and best used for consulting.

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Verified User

Administrator in Information Technology

Utilities Company, 501-1000 employees

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Alternatives Considered

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.

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Hayden Whitworth

CEO (Chief Executive Officer)

Juice Media LtdNon-Profit Organization Management, 1-10 employees

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Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).

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Verified User

Analyst in Information Technology

Utilities Company, 1001-5000 employees

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Return on Investment

Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
Increased revenue collection as billing information is easily accessible on the opportunity.
Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.

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Ahmed Bajwa

Sr Salesforce.com Business Systems Analyst

ImprivataComputer Software, 201-500 employees

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I'm not aware of any negative impacts implementing the application had from a financial perspective

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Verified User

Analyst in Information Technology

Utilities Company, 10,001+ employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Chargent

Oracle Utilities Customer Care and Billing

Likelihood to Recommend

Chargent

Oracle Utilities Customer Care and Billing

Pros

Chargent

Oracle Utilities Customer Care and Billing

Cons

Chargent

Oracle Utilities Customer Care and Billing

Likelihood to Renew

Chargent

Oracle Utilities Customer Care and Billing

Support Rating

Chargent

Oracle Utilities Customer Care and Billing

Alternatives Considered

Chargent

Oracle Utilities Customer Care and Billing

Return on Investment

Chargent

Oracle Utilities Customer Care and Billing

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

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