What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 7 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 7 reviews and ratings
Attribute Ratings
- Chargent is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

9.6
Chargent
96%
4 Ratings
8.4
Oracle Utilities Customer Care and Billing
84%
5 Ratings
Likelihood to Renew

Chargent
N/A
0 Ratings
9.0
Oracle Utilities Customer Care and Billing
90%
1 Rating
Support Rating

9.6
Chargent
96%
6 Ratings
8.7
Oracle Utilities Customer Care and Billing
87%
8 Ratings
Likelihood to Recommend
Chargent
For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
CEO (Chief Executive Officer)
Juice Media LtdNon-Profit Organization Management, 1-10 employees
Oracle Utilities Customer Care and Billing
Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers.

Verified User
Analyst in Information Technology
Utilities Company, 1001-5000 employeesPros
Chargent
- Extremely easy to implement + 100% native on salesforce.com.
- Payment information is on the opportunity level making it easily visible across teams.
- Payment request feature allows cutomers to pay online via force.com site.
- Supports recurring payments which allows payment processing to be run on an automated schedule.
Sr Salesforce.com Business Systems Analyst
ImprivataComputer Software, 201-500 employees
Oracle Utilities Customer Care and Billing
- It is highly configurable.
- It is highly extendable and customizable.
- Its base batch programs allow you to perform most billing functions with no intervention.
Senior Systems Analyst
Duquesne Light CompanyUtilities, 1001-5000 employees
Cons
Chargent
- Because it is a low fee, you need to do more configuration on your own to get it up and running.

Verified User
Consultant in Customer Service
Internet Company, 11-50 employeesOracle Utilities Customer Care and Billing
- As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.

Verified User
Employee in Information Technology
Utilities Company, 1001-5000 employeesPricing Details
Chargent
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Oracle Utilities Customer Care and Billing
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Chargent
No score
No answers yet
No answers on this topic
Oracle Utilities Customer Care and Billing
Oracle Utilities Customer Care and Billing 9.0
Based on 1 answer
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!

Verified User
Employee in Information Technology
Utilities Company, 1001-5000 employeesSupport Rating
Chargent
Chargent 9.6
Based on 6 answers
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Vice President of National Retail Sales
Tuff Shed, Inc.Construction, 1001-5000 employees
Oracle Utilities Customer Care and Billing
Oracle Utilities Customer Care and Billing 8.7
Based on 8 answers
Good support. It's knowledgeable and best used for consulting.

Verified User
Administrator in Information Technology
Utilities Company, 501-1000 employeesAlternatives Considered
Chargent
Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
CEO (Chief Executive Officer)
Juice Media LtdNon-Profit Organization Management, 1-10 employees
Oracle Utilities Customer Care and Billing
Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).

Verified User
Analyst in Information Technology
Utilities Company, 1001-5000 employeesReturn on Investment
Chargent
- Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
- Increased revenue collection as billing information is easily accessible on the opportunity.
- Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Sr Salesforce.com Business Systems Analyst
ImprivataComputer Software, 201-500 employees
Oracle Utilities Customer Care and Billing
- I'm not aware of any negative impacts implementing the application had from a financial perspective

Verified User
Analyst in Information Technology
Utilities Company, 10,001+ employees