CharityEngine vs. Classy

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CharityEngine
Score 4.0 out of 10
Small Businesses (1-50 employees)
CharityEngine is designed to simplify the complex world of online fundraising for nonprofits, as a nonprofit CRM. Integrated tools for donations, emails, and other elements of fundraising feed data into a central view to make it easier to know and care for donors. The solution boasts secure, payment-ready forms to give users complete control of donors' information.N/A
Classy
Score 7.8 out of 10
N/A
Classy from GoFundMe is a Public Benefit Corporation that aims to create meaningful connections through giving by empowering nonprofits to take advantage of every opportunity to connect with donors and build lasting relationships. By connecting motivated donors to the causes they care about most through technology, Classy aims to transform giving intent into measurable impact. The vendor states that since 2010, GoFundMe and Classy have helped individuals raise over $30 billion.N/A
Pricing
CharityEngineClassy
Editions & Modules
Standard
$350-$700
per month
Professional
$700-$1,500
per month
Enterprise
Call for Customized Pricing
per month
No answers on this topic
Offerings
Pricing Offerings
CharityEngineClassy
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing starts based on our core offering and your projected contact and email volume.
More Pricing Information
Community Pulse
CharityEngineClassy
Top Pros
Top Cons
Best Alternatives
CharityEngineClassy
Small Businesses
Bonterra Guided Fundraising
Bonterra Guided Fundraising
Score 9.4 out of 10
Bonterra Guided Fundraising
Bonterra Guided Fundraising
Score 9.4 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 8.6 out of 10
OneCause
OneCause
Score 9.2 out of 10
Enterprises
Ellucian CRM Advance
Ellucian CRM Advance
Score 6.4 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CharityEngineClassy
Likelihood to Recommend
4.0
(1 ratings)
8.2
(53 ratings)
Usability
4.0
(1 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.9
(3 ratings)
User Testimonials
CharityEngineClassy
Likelihood to Recommend
CharityEngine
CharityEngine has the POTENTIAL to be a good CRM, but both unresponsiveness to the more complex problems go unresolved for months at a time. Employee turnover is huge, which is likely because upper management is doing nothing to solve the internal problems. I would NOT recommend this CRM at this point. While CharityEngine does allow reasonably robust storage and querying of data if you plan to send emails through your CRM, look elsewhere. CharityEngine's framework is clunky and counter-intuitive, in addition to frequently just not working at all.
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Classy.org
Well suited for organizations with large fundraising programs or many recurring donors, especially those who have the staffing to devote to reporting and fundraising data analysis. Variety of payment options is good for mobile-first or younger audiences who may be taking more frequent advantage of payment methods like Venmo and Apple Pay. Most useful if it is used in tandem as an event registration/event hosting platform (Classy Event Registration or Classy Live) as attendee data and fundraising is kept in a single place. Less appropriate for smaller organizations, or folks that will not be doing crowdfunding/peer-to-peer/events. There are other platforms that do standard donation pages well that have fewer bells and whistles but are accordingly cheaper.
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Pros
CharityEngine
  • Allows users to create unique queries to generate targeted data.
  • Allows the entry of addresses from all around the world, not just US addresses.
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Classy.org
  • The Classy platform is easy to use, both for the staff and our volunteer fundraisers
  • It's easy to build a great looking fundraising page
  • Classy support (particularly chat and phone) are attentive and responsive. Every one there is smart and nice!
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Cons
CharityEngine
No answers on this topic
Classy.org
  • Campaigns lack customization options which can be limiting- while you can add code to make some changes, there is a basic framework that you can't always override.
  • Slow to roll out some donor payment options like Venmo.
  • Not inexpensive price point and on an annual contract, so the software is definitely an investment.
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Usability
CharityEngine
There are a lot of frustrating things about the general usage of CharityEngine. It syncs with a nine-digit zip code database, but doesn't automatically populate exportable fields with this data - it must be manually requested for each record. Buttons that allow a user to quickly move to a specific area of the data in a customer record frequently stop working after updates; are found by users and reported, and then take a month or longer to be fixed. A clunky and counter-intuitive "creative" database frequently fails completely and is always slow.
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Classy.org
VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
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Support Rating
CharityEngine
No answers on this topic
Classy.org
Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
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Alternatives Considered
CharityEngine
No answers on this topic
Classy.org
I have not used any other platforms like Classy. Given I came into this organization after Classy was already chosen, I was pleased with how easy it was to learn the platform and how user-friendly the entire thing is. Although I haven't used any other platforms like it, I would highly recommend it.
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Return on Investment
CharityEngine
  • CharityEngine has allowed our organization to grow in the past few years, but it has not kept up with industry trends and avoids making changes and updates requested by users.
  • Our overall business objectives cannot be met with CharityEngine alone. We must export data and use other applications to generate the data we need.
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Classy.org
  • This has been nothing but positive. We use the basic version so there is no fee associated with it other than a percentage of each transaction. So everything that comes in is added revenue where the only investment is staff time, but there is no monetary investment.
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ScreenShots

CharityEngine Screenshots

Screenshot of Multi-Channel Digital MarketingScreenshot of Custom Forms

Classy Screenshots

Screenshot of the Campaign Designer: Campaign pages can be used to collect one-time or recurring donations through a customizable, mobile-responsive web page optimized for conversion.Screenshot of Peer-to-Peer: Mobilizes supporters with tools to fundraise on a nonprofit's behalf.Screenshot of Classy Live: Powers events of any size and location with an event fundraising platform that unites donors around a customized experience.Screenshot of Recurring Giving: To build a reliable revenue stream and appeal to more donors for ongoing support.Screenshot of Embedded Donation Forms: Maximizes conversion and revenue on websites using a form built for performance.Screenshot of Crowdfunding: To tell a story and inspire support for a cause with conversion-optimized crowdfunding campaigns.