2 Ratings
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Score 9 out of 100
Top Rated
113 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • Cisco Unified Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.6

ChaseData Call Center Software

76%
8.4

Cisco Unified Contact Center

84%
Cisco Unified Contact Center ranks higher in 13/13 features

Agent dashboard

8.0
80%
2 Ratings
8.5
85%
35 Ratings

Validate callers

8.0
80%
2 Ratings
8.7
87%
31 Ratings

Outbound response

8.0
80%
2 Ratings
8.2
82%
31 Ratings

Call forwarding

7.0
70%
1 Rating
8.6
86%
33 Ratings

Click-to-call (CTC)

7.0
70%
1 Rating
8.5
85%
26 Ratings

Warm transfer

7.0
70%
1 Rating
8.7
87%
30 Ratings

Predictive dialing

8.0
80%
2 Ratings
8.4
84%
22 Ratings

Call scripts

7.0
70%
1 Rating
8.5
85%
30 Ratings

Call tracking

8.0
80%
2 Ratings
8.4
84%
33 Ratings

Interactive voice response

N/A
0 Ratings
8.6
86%
29 Ratings

REST APIs

N/A
0 Ratings
8.4
84%
25 Ratings

Multichannel integration

N/A
0 Ratings
8.4
84%
25 Ratings

CRM software integration

N/A
0 Ratings
7.7
77%
25 Ratings

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
8.5

Cisco Unified Contact Center

85%
Cisco Unified Contact Center ranks higher in 7/9 features

Inbound call routing

7.0
70%
1 Rating
8.9
89%
33 Ratings

Omnichannel inbound routing

7.0
70%
1 Rating
8.5
85%
25 Ratings

Recording

8.0
80%
2 Ratings
8.7
87%
32 Ratings

Quality management

7.0
70%
1 Rating
8.5
85%
31 Ratings

Call analytics

9.0
90%
2 Ratings
8.4
84%
32 Ratings

Historical reporting

9.0
90%
2 Ratings
8.2
82%
34 Ratings

Live reporting

8.0
80%
2 Ratings
8.3
83%
34 Ratings

Customer surveys

N/A
0 Ratings
8.3
83%
25 Ratings

Customer interaction analytics

N/A
0 Ratings
8.7
87%
27 Ratings

Attribute Ratings

  • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
7.9

Cisco Unified Contact Center

79%
43 Ratings

Likelihood to Renew

ChaseData Call Center Software

N/A
0 Ratings
9.1

Cisco Unified Contact Center

91%
5 Ratings

Usability

ChaseData Call Center Software

N/A
0 Ratings
8.3

Cisco Unified Contact Center

83%
7 Ratings

Support Rating

ChaseData Call Center Software

N/A
0 Ratings
7.5

Cisco Unified Contact Center

75%
18 Ratings

Contract Terms and Pricing Model

ChaseData Call Center Software

N/A
0 Ratings
8.0

Cisco Unified Contact Center

80%
2 Ratings

Professional Services

ChaseData Call Center Software

N/A
0 Ratings
8.0

Cisco Unified Contact Center

80%
1 Rating

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Cisco Unified Contact Center

I would recommend it to other people in my contact and business circle, but if I recommend it to someone who has certain difficulties in accessing some tools within Cisco, he may have great difficulty in getting help because of the support that is lacking in most of the times.
Gustavo Alves | TrustRadius Reviewer

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Cisco Unified Contact Center

  • Provides you with a solid routing engine that was built to handle Service Provider level throughput - if you need stability and a work horse this is the platform for you.
  • The core features on the whole are good, but where UCCE is very good is the eco-system of Solutions Plus partner integrations that expand on the core capabilities with the market leaders in areas such as WFO, Campaign Management, Biometrics and Natural Language.
  • The investment Cisco makes in the CC space means they are always improving the platform features, scale and reliability.
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Cisco Unified Contact Center

  • After 25+ years, the product still requires experienced and highly skilled engineers to deploy the product properly per Cisco Best Practice guidelines.
  • Third-party integrations are also very cumbersome and require highly skilled and experienced engineers and significant time and financial investment to deploy.
  • Upgrading the product is cumbersome and requires Cisco ATP or Cisco AS which is time consuming and very expensive.
James Riley | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco Unified Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Cisco Unified Contact Center

Cisco Unified Contact Center 9.1
Based on 5 answers
if it is up to me I would maintain its use. I was not able to make those decisions previously.
Anonymous | TrustRadius Reviewer

Usability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Cisco Unified Contact Center

Cisco Unified Contact Center 8.3
Based on 7 answers
To be honest, there are tools better than Cisco Unified Contact Center
because it largely depends on third party integrations with better
alternatives available now a days. However, Cisco Unified Contact Center has its own standards in terms of user experience and client satisfactions which serves every customers with a flawless experience.
Pratham Radadiya | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Cisco Unified Contact Center

Cisco Unified Contact Center 7.5
Based on 18 answers
Cisco Unified Contact center is a very smart & reliable solution to go for. Its active-active sight base architecture and [customizable] features really help to deliver efficient customer service, enhanced next-gen experience, and uninterrupted operations. I believe every [organization] should opt for it if required.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Cisco Unified Contact Center

Similar I guess, however, I feel like Avaya was more suited for a contact center and allowed for all information to be in one place. The QA Forms were more flexible and easy to review. Predicative analysis was available to assist with scheduling and staffing. It was easier to manipulate and implement- I didn't need to go through 3 different parties to make a simply modification.
Alyson Sherlock | TrustRadius Reviewer

Contract Terms and Pricing Model

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Cisco Unified Contact Center

Cisco Unified Contact Center 8.0
Based on 2 answers
Licenses are very expensive. The customer has to buy IP telephony or Unified Communication and Collaboration Licenses and for Contact Center Solution licenses separately. There must be a price tone down as the competition is really high. New customers are willing to go for cloud-based solutions [that] are cheaper and easy to deploy.
Anonymous | TrustRadius Reviewer

Professional Services

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Cisco Unified Contact Center

Cisco Unified Contact Center 8.0
Based on 1 answer
Scripting not supported
Anonymous | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Cisco Unified Contact Center

  • Simplifications in the suite are needed because we faced hard times with its implementation.
  • The product is price worthy when comparing it with what it really provides and offers.
  • Helps large-size organizations/businesses provide a good customer experience that complies with their complex business requirements.
Mostafa Awad | TrustRadius Reviewer

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