What users are saying about
95 Ratings
9 Ratings
95 Ratings
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Score 8 out of 100
9 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Nuclino ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

8.0

Chatter

80%
8.6

Nuclino

86%
Nuclino ranks higher in 6/7 features

Task Management

8.4
84%
36 Ratings
9.0
90%
2 Ratings

Gantt Charts

7.9
79%
19 Ratings
8.0
80%
1 Rating

Scheduling

7.8
78%
30 Ratings
9.0
90%
1 Rating

Workflow Automation

8.4
84%
32 Ratings
10.0
100%
1 Rating

Mobile Access

7.8
78%
49 Ratings
7.1
71%
4 Ratings

Search

7.5
75%
44 Ratings
8.3
83%
4 Ratings

Visual planning tools

8.3
83%
33 Ratings
9.0
90%
2 Ratings

Communication

8.4

Chatter

84%
8.5

Nuclino

85%
Nuclino ranks higher in 5/8 features

Chat

8.8
88%
50 Ratings
8.0
80%
1 Rating

Notifications

7.5
75%
53 Ratings
9.0
90%
2 Ratings

Discussions

8.2
82%
51 Ratings
7.0
70%
2 Ratings

Surveys

7.8
78%
34 Ratings
9.0
90%
1 Rating

Internal knowledgebase

8.0
80%
36 Ratings
8.6
86%
3 Ratings

Integrates with GoToMeeting

9.0
90%
13 Ratings
9.0
90%
1 Rating

Integrates with Gmail and Google Hangouts

8.6
86%
20 Ratings
9.0
90%
1 Rating

Integrates with Outlook

8.9
89%
23 Ratings
8.0
80%
1 Rating

File Sharing & Management

8.3

Chatter

83%
8.4

Nuclino

84%
Chatter ranks higher in 5/8 features

Versioning

8.3
83%
28 Ratings
8.0
80%
3 Ratings

Video files

8.4
84%
33 Ratings
7.7
77%
2 Ratings

Audio files

7.6
76%
30 Ratings
8.4
84%
2 Ratings

Document collaboration

8.5
85%
41 Ratings
7.9
79%
4 Ratings

Access control

7.8
78%
34 Ratings
9.3
93%
4 Ratings

Advanced security features

8.8
88%
29 Ratings
8.0
80%
3 Ratings

Integrates with Google Drive

8.9
89%
18 Ratings
8.6
86%
2 Ratings

Device sync

8.1
81%
27 Ratings
9.3
93%
2 Ratings

Attribute Ratings

  • Nuclino is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.8

Chatter

88%
56 Ratings
9.3

Nuclino

93%
4 Ratings

Likelihood to Renew

8.1

Chatter

81%
2 Ratings

Nuclino

N/A
0 Ratings

Usability

7.3

Chatter

73%
7 Ratings
10.0

Nuclino

100%
1 Rating

Support Rating

7.5

Chatter

75%
53 Ratings
9.9

Nuclino

99%
3 Ratings

Likelihood to Recommend

Chatter

[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Yolanda Pouwels | TrustRadius Reviewer

Nuclino

Nuclino is suitable for just about any company. It is intuitive and helps keep any company organized.
Rachel Walters | TrustRadius Reviewer

Pros

Chatter

  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Glen Tylee | TrustRadius Reviewer

Nuclino

  • Workspaces are helpful to segment information.
  • Being able to download files directly from Nuclino is useful.
  • Having the ability to link to external docs is useful.
Anonymous | TrustRadius Reviewer

Cons

Chatter

  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Joseph C. Chang | TrustRadius Reviewer

Nuclino

  • No real offline use is possible.
  • For small teams it's ok, but pricing is too high if lots of employees need to work with it.
Anonymous | TrustRadius Reviewer

Pricing Details

Chatter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Chatter Editions & Modules

Additional Pricing Details

Nuclino

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$5 per month per user

Nuclino Editions & Modules

Edition
Free$01
Standard$51
  1. per month per user
Additional Pricing Details
Nuclino offers a free plan for up to 50 items and 2GB total storage. Paid plans start at $5/user/month (billed annually) or $6/user/month (billed monthly) and include unlimited items, advanced features, and 10GB storage per user.

Likelihood to Renew

Chatter

Chatter 8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang | TrustRadius Reviewer

Nuclino

No score
No answers yet
No answers on this topic

Usability

Chatter

Chatter 7.3
Based on 7 answers
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Anonymous | TrustRadius Reviewer

Nuclino

Nuclino 10.0
Based on 1 answer
I love Nuclino's usability. The layout is clean, simple, easy to follow, and bright. I like that there is a read-only account option so that less-tech savvy people can still use it and they won't need to worry about deleting key information from the database. Similarly, I like the features that allow multiple contributors to have the same features to edit.
Anonymous | TrustRadius Reviewer

Support Rating

Chatter

Chatter 7.5
Based on 53 answers
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Anonymous | TrustRadius Reviewer

Nuclino

Nuclino 9.9
Based on 3 answers
The Nuclino knowledge base is good. Most answers to your questions can be found there. I didn't need to contact support at all.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chatter

Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Naveen Gabrani | TrustRadius Reviewer

Nuclino

Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.
Anonymous | TrustRadius Reviewer

Return on Investment

Chatter

  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Anonymous | TrustRadius Reviewer

Nuclino

  • Having a central documentation allowed users to find data more quickly, which resulted in 50% less "question" type bugs that would appear in our queue.
  • Collaborating documentation before development resulted in less bugs; this is part process but the ease of sharing and making related documentation easy to access encouraged users into adapting the process.
  • Increased use in documentation allows support response time to be higher for triage since supporting documentation is ready to go.
Anonymous | TrustRadius Reviewer

Screenshots

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