95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 95 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 9 reviews and ratings
Feature Set Ratings
- Nuclino ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management
Project Management
8.0
Chatter
80%
8.6
Nuclino
86%
Nuclino ranks higher in 6/7 features
Nuclino ranks higher in 6/7 features
Task Management
8.4
84%
36 Ratings
9.0
90%
2 Ratings
Gantt Charts
7.9
79%
19 Ratings
8.0
80%
1 Rating
Scheduling
7.8
78%
30 Ratings
9.0
90%
1 Rating
Workflow Automation
8.4
84%
32 Ratings
10.0
100%
1 Rating
Mobile Access
7.8
78%
49 Ratings
7.1
71%
4 Ratings
Search
7.5
75%
44 Ratings
8.3
83%
4 Ratings
Visual planning tools
8.3
83%
33 Ratings
9.0
90%
2 Ratings
Communication
8.4
Chatter
84%
8.5
Nuclino
85%
Nuclino ranks higher in 5/8 features
Nuclino ranks higher in 5/8 features
Chat
8.8
88%
50 Ratings
8.0
80%
1 Rating
Notifications
7.5
75%
53 Ratings
9.0
90%
2 Ratings
Discussions
8.2
82%
51 Ratings
7.0
70%
2 Ratings
Surveys
7.8
78%
34 Ratings
9.0
90%
1 Rating
Internal knowledgebase
8.0
80%
36 Ratings
8.6
86%
3 Ratings
Integrates with GoToMeeting
9.0
90%
13 Ratings
9.0
90%
1 Rating
Integrates with Gmail and Google Hangouts
8.6
86%
20 Ratings
9.0
90%
1 Rating
Integrates with Outlook
8.9
89%
23 Ratings
8.0
80%
1 Rating
File Sharing & Management
8.3
Chatter
83%
8.4
Nuclino
84%
Chatter ranks higher in 5/8 features
Chatter ranks higher in 5/8 features
Versioning
8.3
83%
28 Ratings
8.0
80%
3 Ratings
Video files
8.4
84%
33 Ratings
7.7
77%
2 Ratings
Audio files
7.6
76%
30 Ratings
8.4
84%
2 Ratings
Document collaboration
8.5
85%
41 Ratings
7.9
79%
4 Ratings
Access control
7.8
78%
34 Ratings
9.3
93%
4 Ratings
Advanced security features
8.8
88%
29 Ratings
8.0
80%
3 Ratings
Integrates with Google Drive
8.9
89%
18 Ratings
8.6
86%
2 Ratings
Device sync
8.1
81%
27 Ratings
9.3
93%
2 Ratings
Attribute Ratings
- Nuclino is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
8.8
Chatter
88%
56 Ratings
9.3
Nuclino
93%
4 Ratings
Likelihood to Renew
8.1
Chatter
81%
2 Ratings
Nuclino
N/A
0 Ratings
Usability
7.3
Chatter
73%
7 Ratings
10.0
Nuclino
100%
1 Rating
Support Rating
7.5
Chatter
75%
53 Ratings
9.9
Nuclino
99%
3 Ratings
Likelihood to Recommend
Chatter
[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Software Engineer
QvikInformation Technology & Services, 51-200 employees
Nuclino
Nuclino is suitable for just about any company. It is intuitive and helps keep any company organized.
Director of Financial Operations
GayTravelMarketing & Advertising, 11-50 employees
Pros
Chatter
- Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
- One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
- Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Systems Support Administrator
FonterraDairy, 10,001+ employees
Nuclino
- Workspaces are helpful to segment information.
- Being able to download files directly from Nuclino is useful.
- Having the ability to link to external docs is useful.

Verified User
Manager in Marketing
Building Materials Company, 11-50 employeesCons
Chatter
- Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
- On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
- On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
- On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
- For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
- The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Senior IT Specialist
Prudential FinancialFinancial Services, 10,001+ employees
Nuclino
- No real offline use is possible.
- For small teams it's ok, but pricing is too high if lots of employees need to work with it.

Verified User
Professional in Information Technology
Fund-Raising Company, 1001-5000 employeesPricing Details
Chatter
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Chatter Editions & Modules
—
Additional Pricing Details
—Nuclino
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$5 per month per user
Nuclino Editions & Modules
Edition
Free | $01 |
---|---|
Standard | $51 |
- per month per user
Additional Pricing Details
Nuclino offers a free plan for up to 50 items and 2GB total storage. Paid plans start at $5/user/month (billed annually) or $6/user/month (billed monthly) and include unlimited items, advanced features, and 10GB storage per user.Likelihood to Renew
Chatter
Chatter 8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Senior IT Specialist
Prudential FinancialFinancial Services, 10,001+ employees
Nuclino
No score
No answers yet
No answers on this topic
Usability
Chatter
Chatter 7.3
Based on 7 answers
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.

Verified User
Executive in Sales
Higher Education Company, 11-50 employeesNuclino
Nuclino 10.0
Based on 1 answer
I love Nuclino's usability. The layout is clean, simple, easy to follow, and bright. I like that there is a read-only account option so that less-tech savvy people can still use it and they won't need to worry about deleting key information from the database. Similarly, I like the features that allow multiple contributors to have the same features to edit.

Verified User
Manager in Marketing
Building Materials Company, 11-50 employeesSupport Rating
Chatter
Chatter 7.5
Based on 53 answers
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support

Verified User
Account Manager in Sales
Computer Software Company, 5001-10,000 employeesNuclino
Nuclino 9.9
Based on 3 answers
The Nuclino knowledge base is good. Most answers to your questions can be found there. I didn't need to contact support at all.

Verified User
Professional in Information Technology
Fund-Raising Company, 1001-5000 employeesAlternatives Considered
Chatter
Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
CEO
Astrea IT Services Pvt LtdComputer Software, 51-200 employees
Nuclino
Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.

Verified User
Employee in Information Technology
Newspapers Company, 201-500 employeesReturn on Investment
Chatter
- Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
- Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
- Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.

Verified User
Account Manager in Sales
Computer Software Company, 1001-5000 employeesNuclino
- Having a central documentation allowed users to find data more quickly, which resulted in 50% less "question" type bugs that would appear in our queue.
- Collaborating documentation before development resulted in less bugs; this is part process but the ease of sharing and making related documentation easy to access encouraged users into adapting the process.
- Increased use in documentation allows support response time to be higher for triage since supporting documentation is ready to go.

Verified User
Employee in Information Technology
Newspapers Company, 201-500 employees