Chattermill vs. Kimola Cognitive

Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course). Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect

Incentivized

Since using the tool for 4 months we have been extremely pleased with its performance. I've decided to share this review after receiving an email from the Kimola Team, and once I'm in the consumer insights business, I'll definitely support them. The interface and design are fantastic, with a great choice of colors, and Kimola has consistently introduced numerous improvements to the product since we first started using it. The ease of use is unmatched, allowing us to gain new insights and perspectives that were previously unattainable

• collect customer feedback
• automate feedback reports
• pulling insights on customer data

Incentivized

• Despite exploring various software options to analyze client feedback, none have proven as specific and accurate as Kimola Cognitive.

• More report types

• I believe that more language support should be added and it should reach more customers.

Super easy to use and very intuitive

Incentivized

Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you

Incentivized

• Helping reduce churn
• easily 10x return on investment in happy customers
• product ideas and updates that otherwise would not have been surfaced

Incentivized

• In order to create a custom model, if you are not experienced in this field, you need to watch a video on youtube. This question has little to do with Kimola.