What users are saying about

Cheetah Messaging vs MessageGears

Cheetah Messaging
39 Ratings
MessageGears
6 Ratings

Cheetah Messaging

39 Ratings
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Score 8.4 out of 100

Based on 39 reviews and ratings

MessageGears

6 Ratings
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Score 5.7 out of 100

Based on 6 reviews and ratings

Feature Set Ratings

  • Cheetah Messaging ranks higher in 3 feature sets: Email & Online Marketing, Reporting & Analytics, Pre-Send Testing

Email & Online Marketing

7.9

Cheetah Messaging

79%
4.9

MessageGears

49%
Cheetah Messaging ranks higher in 9/9 features
Cheetah Messaging ranks higher in 9/9 features

WYSIWYG email editor

7.0
70%
11 Ratings
3.0
30%
2 Ratings

Dynamic content

9.0
90%
11 Ratings
5.1
51%
3 Ratings

Ability to test dynamic content

7.5
75%
11 Ratings
4.7
47%
3 Ratings

Landing pages

7.0
70%
11 Ratings
N/A
0 Ratings

A/B testing

8.0
80%
10 Ratings
4.8
48%
3 Ratings

Mobile optimization

9.0
90%
10 Ratings
8.0
80%
1 Rating

Email deliverability reporting

8.0
80%
19 Ratings
4.1
41%
3 Ratings

List management

8.0
80%
11 Ratings
4.9
49%
3 Ratings

Triggered drip sequences

8.0
80%
9 Ratings
4.4
44%
3 Ratings

Reporting & Analytics

7.7

Cheetah Messaging

77%
1.7

MessageGears

17%
Cheetah Messaging ranks higher in 3/3 features
Cheetah Messaging ranks higher in 3/3 features

Dashboards

7.5
75%
11 Ratings
1.8
18%
3 Ratings

Standard reports

8.0
80%
11 Ratings
1.8
18%
3 Ratings

Custom reports

7.5
75%
11 Ratings
1.4
14%
3 Ratings

Pre-Send Testing

7.8

Cheetah Messaging

78%
4.7

MessageGears

47%
Cheetah Messaging ranks higher in 8/8 features
Cheetah Messaging ranks higher in 8/8 features

URL Validation

7.2
72%
3 Ratings
1.0
10%
1 Rating

Link Tracking

8.5
85%
3 Ratings
5.6
56%
3 Ratings

Image Validation

7.8
78%
3 Ratings
7.0
70%
1 Rating

Inbox Display

7.4
74%
3 Ratings
7.0
70%
1 Rating

Email Accessibility Tools

7.4
74%
3 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.7
77%
3 Ratings
6.0
60%
1 Rating

Spam Testing

7.5
75%
3 Ratings
2.8
28%
2 Ratings

Email Previews

8.7
87%
3 Ratings
3.1
31%
2 Ratings

Attribute Ratings

  • Cheetah Messaging is rated higher in 1 area: Likelihood to Recommend
  • MessageGears is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

8.5

Cheetah Messaging

85%
13 Ratings
4.8

MessageGears

48%
3 Ratings

Likelihood to Renew

7.6

Cheetah Messaging

76%
3 Ratings

MessageGears

N/A
0 Ratings

Usability

4.0

Cheetah Messaging

40%
1 Rating
6.0

MessageGears

60%
1 Rating

Support Rating

2.0

Cheetah Messaging

20%
2 Ratings
8.0

MessageGears

80%
1 Rating

Likelihood to Recommend

Cheetah Messaging

I think CheetahMail, being one of the main ESPs in the market, is a quality choice. However, I would suggest that it's really only valuable for a bit larger of an organization, generally having staff of 100+ and revenues in tens of millions -- this is mainly to justify the amount of investment required, so may be cost-prohibitive to some. You also need to make sure that you understand the entire "level of support" you will gain through your specific contract.... the key is understanding what types of resources are within your organization (who's doing the coding? who comes up with the next campaign? What's the overall strategy?) Depending on these questions and resources, may help determine your final needs from a services point of view. CheetahMail can provide a wealth of various services specific to needs (and changes over time as your business changes), but a clear understanding of what you have before you bring them on will really help getting up and running quickly. Also be sure to truly understand the costs for the initial integrations, setups, IP senders, etc.

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Anonymous | TrustRadius Reviewer
Verified User
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MessageGears

MessageGears can be a solid, inexpensive email solution and you can be able to send millions of emails per year. In 2020, we delivered over 235 million emails at a fraction of what that would cost with any other email service provider. We worked with MessageGears on a custom solution with our database.

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Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Pros

Cheetah Messaging

  • Internal management - This is a great web-based tool that allows our users to see what emails go to whom.
  • Organization - Many layers of organization for templates since there are many types of remarketing emails that we send out.
  • Historical Records - CheetahMail sends us the raw text files of all email actions so we can upload them to our database.

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Duncan Hernandez | TrustRadius Reviewer
Duncan Hernandez
View all 13 answers on this topic

MessageGears

  • The MessageGears Support team is very helpful.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Cheetah Messaging

  • The organization of CheetahMail could at times be better, as you create more and more mailings, they just pile up in a long list. It would be useful to be able to create folders to store specific mailings in. (ex. editorial, newsletters, marketing, etc.)

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Anonymous | TrustRadius Reviewer
Verified User
View all 13 answers on this topic

MessageGears

  • Multivariate testing
  • WYSIWYG email builder
  • SQL audience error report
  • Native reporting

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Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Pricing Details

Cheetah Messaging

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

—

MessageGears

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Likelihood to Renew

Cheetah Messaging

Cheetah Messaging 7.6
Based on 3 answers
As I have begun exploring competitors, I've come to realize that every competitor offers so much more functionality and integration than CheetahMail does. When we first signed our contract, CheetahMail was much more innovative and at the forefront of email. Since being bought out by Experian, we've seen a huge decline in service and innovation. They have laid off much of their staff and moved their account representatives to Costa Rica. They also heavily rely on on third parties which you will have to pay large amounts of money for while other Email Service Providers have integrated new technologies into their platform. You will get more for your money going to a different email service such as Responsys, Silverpop, Listrak and the like,

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Anonymous | TrustRadius Reviewer
Verified User
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MessageGears

No score
No answers yet
No answers on this topic

Usability

Cheetah Messaging

Cheetah Messaging 4.0
Based on 1 answer
CheetahMail has a high learning curve to master and requires a lot of backend work with tech teams to set up. Navigation is not the best and everything that should be automated is still extremely manual.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

MessageGears

MessageGears 6.0
Based on 1 answer
Our situation is unique so I believe we are working on a semi-outdated UI which needs a tune up / version upgrade. Similarly, our custom connection means that we do not have access to the full feature set so I've never experienced MessageGears' best functionality

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Support Rating

Cheetah Messaging

Cheetah Messaging 2.0
Based on 2 answers
Account reps have a quick response time but a very slow resolution time. Because account reps do not have technical knowledge, there is a long long lead time between flagging a problem and tech team resolution.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

MessageGears

MessageGears 8.0
Based on 1 answer
MessageGears support is always quick to respond when we have an issue, which is rare. Gail has been our main rep and she has been great. We don't have many issues so luckily, we don't need to lean on their customer support team much. That said, it would be beneficial to hear from upper management more.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

Cheetah Messaging

Cheetah Messaging is far good as we expect lots of functions and features are amazing and user-friendly with others they have good customer support. Our marketing team manages every campaign easily and helps their workflow. Apart from this Cheetah Messaging is easy to automate in all inbound campaigns and helps to focus on more nurturing customer relationships and renewals.

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Hinal S | TrustRadius Reviewer
Hinal S
View all 13 answers on this topic

MessageGears

MessageGears doesn't come close to Salesforce Marketing Cloud. We chose MessageGears based on how data was accessed. We never really got a good preview of how the system works or what was available, so we didn't know everything that it was lacking until we started using it.

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Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Return on Investment

Cheetah Messaging

  • Our efficiency has decreased with CheetaMail actually. Too many service calls to find out why something isn't working as expected, account setup questions, issues with PiP, takes too long to get a simple form built, customer service response time, etc...
  • Reporting is not very streamlined. This has caused us to take our reporting offline and use a method with better visibility.

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Anonymous | TrustRadius Reviewer
Verified User
View all 13 answers on this topic

MessageGears

  • Sending more email!
  • Onboarding handoff was a little rough
  • Great control on who we are sending to
  • Dynamic content is very easy!

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Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Screenshots

MessageGears

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