DEAR Systems, by Cin7 vs. Korber Warehouse Edge

The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.

Incentivized

Korber Warehouse Edge (formerly HighJump / AccellosOne) is well suited for any organization that ships to customers. If an organization has different shipping parameters for different customer customizations, it can be costly adding to the original price of the software.

Incentivized

• Xero Online Accounting Integration - 100% reliable
• Drop Shipment combined with Own Warehouse Shipment Processing is a dream
• Support - Really efficient dealing with technical issues and more generic issues equally well
• Financial control of delivery notes and purchase invoices provides excellent data integrity
• Easily add new cost variables such as shipping costs, managed easily

Incentivized

• The system has a fairly intuitive user experience that quickly enabled us to achieve performance improvements
• While integration with our ERP (NetSuite) has had a couple of issues, by and large, it has been a significant improvement over our prior environment (Sage).

Incentivized

• Support
• Bugs
• Website Functionality
• Down-time
• Glitchiness

• Backorders--there are no alerts when backorders don't drop down
• Reports--there are a number of reports we don't use because they are not easily customizable

Incentivized

It does what it says on the tin.

Incentivized

Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".

DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.

Incentivized

Korber Warehouse Edge (formerly HighJump / AccellosOne) is a warehouse management software with one purpose. It does what it should. Sage X3 is a ERP system that integrates shipping but misses some of the warehouse management components.

Incentivized

• Improved reporting for production
• Reduced invoicing admin
• Better cogs reporting

Incentivized

• We have reduced pick/pack staff due to operational improvements enabled by Warehouse Edge.
• We have been able to acquire new customers and fulfillment programs due to the capabilities of the HighJump system.

Incentivized