TrustRadius

CINNOX vs. Pega Customer Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CINNOX
Score 0.0 out of 10
N/A
CINNOX is a SaaS platform designed to elevate customer and staff experiences with omnichannel engagement and analytics solutions. It helps businesses to CONNECT, ORCHESTRATE, and EVALUATE all of their customers’ conversational interactions in order to deliver seamless humanised customer engagement that delights and exceeds expectations.N/A
Pega Customer Service
Score 7.9 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
Pricing
CINNOXPega Customer Service
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CINNOXPega Customer Service
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CINNOXPega Customer Service
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
CINNOXPega Customer Service
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 9.5 out of 10
Conversica
Conversica
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CINNOXPega Customer Service
Likelihood to Recommend
-
(0 ratings)
7.7
(2 ratings)
User Testimonials
CINNOXPega Customer Service
Likelihood to Recommend
M800 Limited (Cinnox)
No answers on this topic
Pegasystems
Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.
Verified User
Anonymous
Read full review
Pros
M800 Limited (Cinnox)
No answers on this topic
Pegasystems
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
Read full review
Cons
M800 Limited (Cinnox)
No answers on this topic
Pegasystems
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
Verified User
Anonymous
Read full review
Alternatives Considered
M800 Limited (Cinnox)
No answers on this topic
Pegasystems
We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
Read full review
Return on Investment
M800 Limited (Cinnox)
No answers on this topic
Pegasystems
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
Verified User
Anonymous
Read full review
ScreenShots

CINNOX Screenshots

Screenshot of Easily track performance and resources to keep the business agile with the full scope of your business communications in one placeScreenshot of Let customers connect with your business on any channel they prefer, and keep the conversation going from channel to channel with a unified interface and communication recordsScreenshot of Unify offline and online calls in one. Upload your own video ads to play during callsScreenshot of Protect your business with a flexible and advanced range of security settings and standardsScreenshot of See how well you are doing and create strategies for growth with data-backed analysis, rich insights and reportingScreenshot of See how well you are doing and create strategies for growth with data-backed analysis, rich insights and reporting

Pega Customer Service Screenshots

Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation