CircleBack vs. Fireflies.ai

fireflies.ai is a Voice as a Service (VaaS) platform that enables developers to build and deploy voice-enabled applications without the need for professional services or the burden of deploying and managing their own voice engine. Absolutely seamless to add to your calls. Basic configuration and there you go. The interface is amazing. They've almost idiot-proofed their UI.

• Helps in transcription & take notes.
• Listening to the meeting is very easy.
• Can be integrated into other various software.
• They also provide the option to download the meeting and the option to like & dislike the recording.
• And I love their soundbites features which I can use to highlight the specific part of the recording for future use.

Incentivized

• The transcript accuracy can be improved.
• The pricing is also kind of expensive.
• No video recording which for the price should be included.

I think Fireflies is easier to use than Gong. It may not have as many features (that I could tell, at least), but it was way quicker and easier to use.

Incentivized

• It has helped me keep the notes in more easier way.
• And also helped me by keeping the recording and providing the transcription of the meeting.

Incentivized