Cisco Finesse vs. LivePerson CTI Platform (Tenfold)
Cisco Finesse vs. LivePerson CTI Platform (Tenfold)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A | |
LivePerson CTI Platform (Tenfold) | N/A | Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Cisco Finesse | LivePerson CTI Platform (Tenfold) | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Finesse | LivePerson CTI Platform (Tenfold) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Finesse | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | 8.5 (6 ratings) | 9.0 (64 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Cisco Finesse | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | Cisco | LivePerson |
Pros | Cisco | LivePerson |
Cons | Cisco | LivePerson |
Support Rating | Cisco | LivePerson No answers on this topic |
Alternatives Considered | Cisco | LivePerson |
Return on Investment | Cisco | LivePerson |
ScreenShots | LivePerson CTI Platform (Tenfold) Screenshots |