What users are saying about
5 Ratings
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Score 7.5 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

A universal communication platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.1
TELUS Cloud Contact Center (TC3)
8.3
Agent dashboard
Cisco Finesse
9.0
TELUS Cloud Contact Center (TC3)
8.0
Validate callers
Cisco Finesse
9.0
TELUS Cloud Contact Center (TC3)
7.0
Outbound response
Cisco Finesse
9.0
TELUS Cloud Contact Center (TC3)
Call forwarding
Cisco Finesse
9.0
TELUS Cloud Contact Center (TC3)
9.0
Click-to-call (CTC)
Cisco Finesse
8.0
TELUS Cloud Contact Center (TC3)
9.0
Warm transfer
Cisco Finesse
8.0
TELUS Cloud Contact Center (TC3)
8.0
Predictive dialing
Cisco Finesse
8.0
TELUS Cloud Contact Center (TC3)
Interactive voice response
Cisco Finesse
10.0
TELUS Cloud Contact Center (TC3)
9.0
REST APIs
Cisco Finesse
10.0
TELUS Cloud Contact Center (TC3)
Call scripts
Cisco Finesse
10.0
TELUS Cloud Contact Center (TC3)
Call tracking
Cisco Finesse
10.0
TELUS Cloud Contact Center (TC3)
8.0
Multichannel integration
Cisco Finesse
8.0
TELUS Cloud Contact Center (TC3)
CRM software integration
Cisco Finesse
10.0
TELUS Cloud Contact Center (TC3)

Workforce Optimization (WFO)

Cisco Finesse
9.3
TELUS Cloud Contact Center (TC3)
8.2
Inbound call routing
Cisco Finesse
10.0
TELUS Cloud Contact Center (TC3)
9.0
Omnichannel inbound routing
Cisco Finesse
8.0
TELUS Cloud Contact Center (TC3)
Recording
Cisco Finesse
10.0
TELUS Cloud Contact Center (TC3)
8.0
Quality management
Cisco Finesse
10.0
TELUS Cloud Contact Center (TC3)
8.0
Call analytics
Cisco Finesse
10.0
TELUS Cloud Contact Center (TC3)
8.0
Historical reporting
Cisco Finesse
8.0
TELUS Cloud Contact Center (TC3)
8.0
Live reporting
Cisco Finesse
9.0
TELUS Cloud Contact Center (TC3)
Customer surveys
Cisco Finesse
10.0
TELUS Cloud Contact Center (TC3)
Customer interaction analytics
Cisco Finesse
9.0
TELUS Cloud Contact Center (TC3)

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Hardware features
  • Some set up are not flexible
  • Cost
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Save on cost when combining other services
  • Easier to communicate with remote employees
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Finesse
9.0
TELUS Cloud Contact Center (TC3)
8.0

Support Rating

Cisco Finesse
10.0
TELUS Cloud Contact Center (TC3)

Add comparison