What users are saying about
6 Ratings
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Based on 6 reviews and ratings
Fuze
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Top Rated
196 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 196 reviews and ratings
Feature Set Ratings
Cloud PBX

Cisco Hosted Unified Communications Services
Feature Set Not Supported
N/A
7.4
Fuze
74%
Fuze ranks higher in 5/5 features
Fuze ranks higher in 5/5 features
Hosted PBX

N/A
0 Ratings
7.2
72%
77 Ratings
Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
7.1
71%
72 Ratings
User templates

N/A
0 Ratings
6.9
69%
59 Ratings
Call reports

N/A
0 Ratings
7.5
75%
91 Ratings
Directory of employee names

N/A
0 Ratings
8.0
80%
106 Ratings
Call Management

Cisco Hosted Unified Communications Services
Feature Set Not Supported
N/A
7.5
Fuze
75%
Fuze ranks higher in 4/4 features
Fuze ranks higher in 4/4 features
Answering rules

N/A
0 Ratings
7.4
74%
98 Ratings
Call recording

N/A
0 Ratings
7.1
71%
88 Ratings
Call park

N/A
0 Ratings
7.7
77%
72 Ratings
Message alerts

N/A
0 Ratings
7.9
79%
92 Ratings
VoIP system collaboration

Cisco Hosted Unified Communications Services
Feature Set Not Supported
N/A
8.2
Fuze
82%
Fuze ranks higher in 2/2 features
Fuze ranks higher in 2/2 features
Video conferencing

N/A
0 Ratings
7.8
78%
76 Ratings
Audio conferencing

N/A
0 Ratings
8.6
86%
89 Ratings
Mobile apps

Cisco Hosted Unified Communications Services
Feature Set Not Supported
N/A
8.3
Fuze
83%
Fuze ranks higher in 2/2 features
Fuze ranks higher in 2/2 features
Mobile app for iOS

N/A
0 Ratings
8.2
82%
93 Ratings
Mobile app for Android

N/A
0 Ratings
8.4
84%
76 Ratings
Attribute Ratings
- Cisco Hosted Unified Communications Services is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.2
Cisco Hosted Unified Communications Services
82%
1 Rating
7.5
Fuze
75%
115 Ratings
Likelihood to Renew

Cisco Hosted Unified Communications Services
N/A
0 Ratings
7.1
Fuze
71%
20 Ratings
Usability

Cisco Hosted Unified Communications Services
N/A
0 Ratings
7.4
Fuze
74%
12 Ratings
Availability

Cisco Hosted Unified Communications Services
N/A
0 Ratings
8.7
Fuze
87%
4 Ratings
Performance

Cisco Hosted Unified Communications Services
N/A
0 Ratings
8.0
Fuze
80%
4 Ratings
Support Rating

Cisco Hosted Unified Communications Services
N/A
0 Ratings
7.0
Fuze
70%
161 Ratings
In-Person Training

Cisco Hosted Unified Communications Services
N/A
0 Ratings
8.0
Fuze
80%
2 Ratings
Online Training

Cisco Hosted Unified Communications Services
N/A
0 Ratings
9.0
Fuze
90%
2 Ratings
Implementation Rating

Cisco Hosted Unified Communications Services
N/A
0 Ratings
7.9
Fuze
79%
186 Ratings
Product Scalability

Cisco Hosted Unified Communications Services
N/A
0 Ratings
7.5
Fuze
75%
3 Ratings
Likelihood to Recommend
Cisco Hosted Unified Communications Services
It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Fuze
Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
VF-Finance
American BiltritePackaging & Containers, 501-1000 employees
Pros
Cisco Hosted Unified Communications Services
- VoIP best practices
- UC and IM
- Centralized management and provisioning
- Reduced OPEX/CAPEX in the implementation
- Security and integration with other UC platforms using SIP (Except Lync)
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Fuze
- Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
- Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
- Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
IT Support
BARR Credit ServicesAccounting, 11-50 employees
Cons
Cisco Hosted Unified Communications Services
- Integration with contact center plaforms
- Integration with other UC platforms
- Lower the tennant size and clusters capacity
- Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Fuze
- Desktop application stability and compatibility with certain hardware.
- Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
- [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.

Verified User
Administrator in Information Technology
Wholesale Company, 201-500 employeesPricing Details
Cisco Hosted Unified Communications Services
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Hosted Unified Communications Services Editions & Modules
—
Additional Pricing Details
—Fuze
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
$15 per month
Fuze Editions & Modules
Edition
US Outbound | $0.021 |
---|---|
Fuze Meetings | $152 |
- Per Minute
- Per User/Per Month
Additional Pricing Details
https://www.fuze.com/fuze-plansLikelihood to Renew
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.1
Based on 20 answers
Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.

Verified User
Technician in Information Technology
Staffing & Recruiting Company, 1001-5000 employeesUsability
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.4
Based on 12 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Reliability and Availability
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Fuze
Fuze 8.7
Based on 4 answers
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you

Verified User
Administrator in Information Technology
Computer Software Company, 1001-5000 employeesPerformance
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Fuze
Fuze 8.0
Based on 4 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Support Rating
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.0
Based on 161 answers
Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
Network Administrator
UNICOM Engineering, Inc.Information Technology & Services, 201-500 employees
In-Person Training
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Fuze
Fuze 8.0
Based on 2 answers
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Online Training
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Fuze
Fuze 9.0
Based on 2 answers
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Implementation Rating
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.9
Based on 186 answers
Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
Accounts Payable and Financial Services Coordinator
Rollins CollegeHigher Education, 501-1000 employees
Alternatives Considered
Cisco Hosted Unified Communications Services
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Fuze
Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
Manager, IT Support
SoCleanHealth, Wellness and Fitness, 51-200 employees
Scalability
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.5
Based on 3 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Return on Investment
Cisco Hosted Unified Communications Services
- Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
- The licensing is perpetual, the only associated cost with the licenses are SWSS.
- Desktop sharing isn't a functionality.
- Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Fuze
- We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
- This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Helpdesk Manager
Mesilla Valley TransportationTransportation/Trucking/Railroad, 1001-5000 employees