Cisco Unified Communications Manager (Call Manager) vs. Pexip

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Pexip
Score 7.5 out of 10
N/A
Pexip (now including the former Videxio) is a video conferencing platform that combines enterprise communications and collaboration solutions in Virtual Meeting Rooms, or operates as a gateway between platforms. It allows people to use any communication or collaboration device or tool of their choice: traditional videoconferencing, Microsoft® Skype® for Business, personal and mobile devices, telephones, or simply any web browser.N/A
Pricing
Cisco Unified Communications Manager (Call Manager)Pexip
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)Pexip
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)Pexip
Top Pros
Top Cons
Features
Cisco Unified Communications Manager (Call Manager)Pexip
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.5
40 Ratings
9% below category average
Pexip
-
Ratings
Hosted PBX9.819 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.129 Ratings00 Ratings
User templates8.338 Ratings00 Ratings
Call reports5.537 Ratings00 Ratings
Directory of employee names8.138 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.4
43 Ratings
13% below category average
Pexip
-
Ratings
Answering rules7.841 Ratings00 Ratings
Call recording5.826 Ratings00 Ratings
Call park8.137 Ratings00 Ratings
Call screening7.534 Ratings00 Ratings
Message alerts7.938 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.8
39 Ratings
6% below category average
Pexip
-
Ratings
Video conferencing9.429 Ratings00 Ratings
Audio conferencing8.839 Ratings00 Ratings
Video screen sharing6.415 Ratings00 Ratings
Instant messaging6.818 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.8
23 Ratings
6% above category average
Pexip
-
Ratings
Mobile app for iOS8.523 Ratings00 Ratings
Mobile app for Android9.121 Ratings00 Ratings
Best Alternatives
Cisco Unified Communications Manager (Call Manager)Pexip
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
Zoom
Zoom
Score 8.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
Cisco Webex DX80 (discontinued)
Cisco Webex DX80 (discontinued)
Score 9.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Webex DX80 (discontinued)
Cisco Webex DX80 (discontinued)
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Unified Communications Manager (Call Manager)Pexip
Likelihood to Recommend
9.1
(44 ratings)
9.0
(5 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.7
(4 ratings)
-
(0 ratings)
Support Rating
8.0
(14 ratings)
10.0
(1 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)Pexip
Likelihood to Recommend
Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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Pexip
This video meeting software is good for all those who want to collaborate with their teams on some serious business discussions and it provides the best quality of video without any interruption. Its features work perfectly well from recording to scheduling. But it is not favorable when someone is facing a weak internet connection.
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Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Pexip
  • Ease of use - The product is extremely user-friendly
  • Being able to use many video conference devices with minimal hassle is a nice bonus.
  • The sound and video quality are some of the best I've experienced
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Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Pexip
  • It's hard to find anY cons. But perhaps, the "getting started" manual which is available, and they do send it when you first start, which is needless and far too big whould be replaced by a 15 minute videocall. That's so much better a way to go as no one has time to read so much anymore.
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Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Pexip
No answers on this topic
Usability
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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Pexip
No answers on this topic
Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Pexip
Pexip Infinity's customer support function deserves a full score for their work. The ironic thing is, I have never had to deal with them at all, which means that their entire development team is actually a support team because they have crafted a product that the client never has to talk to them about; it is just that good and works seamlessly. There are very few products out there that works as easily as Pexip Infinity.
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Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Pexip
No answers on this topic
Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Pexip
Gotomeeting and WebEx are overpriced and quite old technologies in a market ripe for real change.
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Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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Pexip
  • There is better collaboration in our team.
  • We don’t need to be present in the office to discuss something important as we can collaborate from almost anywhere.
  • We cannot add a large number of participants as it gets disturbed and the system gets clunky.
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ScreenShots