145 Ratings
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Score 9 out of 100
16 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Cloud PBX

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    Pexip

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    7.9
    79%
    18 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    6.8
    68%
    27 Ratings
    N/A
    0 Ratings

    User templates

    8.5
    85%
    36 Ratings
    N/A
    0 Ratings

    Call reports

    6.4
    64%
    35 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.7
    87%
    36 Ratings
    N/A
    0 Ratings

    Call Management

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    Pexip

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    8.8
    88%
    39 Ratings
    N/A
    0 Ratings

    Call recording

    6.8
    68%
    26 Ratings
    N/A
    0 Ratings

    Call park

    8.6
    86%
    35 Ratings
    N/A
    0 Ratings

    Call screening

    6.4
    64%
    32 Ratings
    N/A
    0 Ratings

    Message alerts

    7.5
    75%
    36 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%

    Pexip

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    8.3
    83%
    27 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.0
    80%
    37 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.2
    82%
    14 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.0
    80%
    17 Ratings
    N/A
    0 Ratings

    Mobile apps

    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%

    Pexip

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    7.9
    79%
    23 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    7.8
    78%
    21 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Pexip is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.9

    Cisco Unified Communications Manager (Call Manager)

    89%
    42 Ratings
    9.0

    Pexip

    90%
    6 Ratings

    Likelihood to Renew

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating

    Pexip

    N/A
    0 Ratings

    Usability

    7.1

    Cisco Unified Communications Manager (Call Manager)

    71%
    4 Ratings

    Pexip

    N/A
    0 Ratings

    Support Rating

    8.3

    Cisco Unified Communications Manager (Call Manager)

    83%
    27 Ratings
    10.0

    Pexip

    100%
    2 Ratings

    Implementation Rating

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    Pexip

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco Unified Communications Manager (Call Manager)

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    RAJESH VENGILOT | TrustRadius Reviewer

    Pexip

    This video meeting software is good for all those who want to collaborate with their teams on some serious business discussions and it provides the best quality of video without any interruption. Its features work perfectly well from recording to scheduling. But it is not favorable when someone is facing a weak internet connection.
    Diana Richerdson | TrustRadius Reviewer

    Pros

    Cisco Unified Communications Manager (Call Manager)

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Anonymous | TrustRadius Reviewer

    Pexip

    • It is really easy to use, even people with little to no technical background can use it.
    • No extra installation is required since it can work through browser too.
    • It can be used with android and ios as well.
    • It gives stable video feed even with slower internet and consumes few resources on pc.
    • It can be integrated with many software.
    Varun Kainthla | TrustRadius Reviewer

    Cons

    Cisco Unified Communications Manager (Call Manager)

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Leonardo Gonzalez | TrustRadius Reviewer

    Pexip

    • Lack of a chat feature which I hope to eventually be part of the product in case someone's mic cuts out.
    Duncan Hernandez | TrustRadius Reviewer

    Pricing Details

    Cisco Unified Communications Manager (Call Manager)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Pexip

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 1 answer
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Brian Munn | TrustRadius Reviewer

    Pexip

    No score
    No answers yet
    No answers on this topic

    Usability

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 7.1
    Based on 4 answers
    Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
    Eduardo Viero | TrustRadius Reviewer

    Pexip

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 8.3
    Based on 27 answers
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Anonymous | TrustRadius Reviewer

    Pexip

    Pexip 10.0
    Based on 2 answers
    Pexip Infinity's customer support function deserves a full score for their work. The ironic thing is, I have never had to deal with them at all, which means that their entire development team is actually a support team because they have crafted a product that the client never has to talk to them about; it is just that good and works seamlessly. There are very few products out there that works as easily as Pexip Infinity.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 2 answers
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Brian Munn | TrustRadius Reviewer

    Pexip

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cisco Unified Communications Manager (Call Manager)

    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Anonymous | TrustRadius Reviewer

    Pexip

    We were with GoToMeeting far too long, but we had settled in and so many others were just as clunky and expensive. We did try Zoom, but it was more complex for the price then we wanted. Videxio is a solution we'll be with for a very longtime.
    Jackie Bassett | TrustRadius Reviewer

    Return on Investment

    Cisco Unified Communications Manager (Call Manager)

    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Anonymous | TrustRadius Reviewer

    Pexip

    • Ease of use ensures immediate ROI, which for me helped get an important project unstuck!
    • Video call recording to capture and share interviewees insights is brilliant, multipurpose usage with immediate positive ROI
    • Customer support was as great as the technology!
    Chris McCarthy | TrustRadius Reviewer

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