Cisco Unified Contact Center vs. ebankIT Contact Center
Cisco Unified Contact Center vs. ebankIT Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
ebankIT Contact Center | N/A | The Contact Centre application gives the opportunity to be in permanent contact with customers at anytime, including managing contacts and execute relevant transactions, all in one screen. ebankIT presents it as a specialized solution with telephony integration for a complete customer service. Contacts are made as voice calls and the application enables users to both follow up and reply to contacts. For a full optimized experience, a media bar allows users to manage contacts from customers with… | N/A |
Cisco Unified Contact Center | ebankIT Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | ebankIT Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Unified Contact Center | ebankIT Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | ebankIT Contact Center | |
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Likelihood to Recommend | 9.6 (49 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (16 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | ebankIT Contact Center | |
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Likelihood to Recommend | Cisco | ebankIT No answers on this topic |
Pros | Cisco | ebankIT No answers on this topic |
Cons | Cisco | ebankIT No answers on this topic |
Likelihood to Renew | Cisco | ebankIT No answers on this topic |
Usability | Cisco | ebankIT No answers on this topic |
Support Rating | Cisco | ebankIT No answers on this topic |
Alternatives Considered | Cisco | ebankIT No answers on this topic |
Contract Terms and Pricing Model | Cisco | ebankIT No answers on this topic |
Professional Services | Cisco | ebankIT No answers on this topic |
Return on Investment | Cisco | ebankIT No answers on this topic |
ScreenShots |