Cisco Unified Contact Center vs. AgentHub
Cisco Unified Contact Center vs. AgentHub
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
AgentHub | N/A | Vistio AgentHub's live on-screen guidance aims to eliminate guesswork and stress so agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, AgentHub is designed to put the right answers at agents’ fingertips right when they need it—allowing them to navigate interactions, regardless of their experience level. Vistio states the result is specific and measurable improvements in KPIs in just 90 days. | N/A |
Cisco Unified Contact Center | AgentHub | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | AgentHub | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Unified Contact Center | AgentHub | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | AgentHub | |
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Likelihood to Recommend | 9.6 (49 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (16 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | AgentHub | |
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Likelihood to Recommend | Cisco | Vistio No answers on this topic |
Pros | Cisco | Vistio No answers on this topic |
Cons | Cisco | Vistio No answers on this topic |
Likelihood to Renew | Cisco | Vistio No answers on this topic |
Usability | Cisco | Vistio No answers on this topic |
Support Rating | Cisco | Vistio No answers on this topic |
Alternatives Considered | Cisco | Vistio No answers on this topic |
Contract Terms and Pricing Model | Cisco | Vistio No answers on this topic |
Professional Services | Cisco | Vistio No answers on this topic |
Return on Investment | Cisco | Vistio No answers on this topic |
ScreenShots | AgentHub Screenshots |