Webex Contact Center vs. C-Zentrix Contact Center
Webex Contact Center vs. C-Zentrix Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
C-Zentrix Contact Center | N/A | CZ Contact Centre, from C-Zentrix headquartered in Gurgaon, is available both on premise and on cloud. It is scalable and customisable to suit contact centers at businesses of all sizes, with different product suites made available to large enterprises, and smaller SMBs. | N/A |
Webex Contact Center | C-Zentrix Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | C-Zentrix Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | C-Zentrix Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | C-Zentrix Contact Center | |
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Likelihood to Recommend | 8.7 (28 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | C-Zentrix Contact Center | |
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Likelihood to Recommend | Cisco | C-Zentrix No answers on this topic |
Pros | Cisco | C-Zentrix No answers on this topic |
Cons | Cisco | C-Zentrix No answers on this topic |
Alternatives Considered | Cisco | C-Zentrix No answers on this topic |
Return on Investment | Cisco | C-Zentrix No answers on this topic |
ScreenShots | Webex Contact Center Screenshots |