Webex Contact Center vs. Emplifi Service Cloud
Webex Contact Center vs. Emplifi Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Emplifi Service Cloud | N/A | Emplifi Service Cloud (formerly Astute Agent) is a customer service cloud, designed to help customers get fast answers and minimize repetitive tasks for agents. With Emplifi’s chatbot and email automation solutions, users can deliver more convenient and effective CX at scale without sacrificing the personal touch. | N/A |
Webex Contact Center | Emplifi Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Emplifi Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Emplifi Service Cloud | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Emplifi Service Cloud | |
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Likelihood to Recommend | 8.5 (23 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | Emplifi Service Cloud | |
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Likelihood to Recommend | Cisco | Emplifi Inc No answers on this topic |
Pros | Cisco | Emplifi Inc No answers on this topic |
Cons | Cisco | Emplifi Inc No answers on this topic |
Alternatives Considered | Cisco | Emplifi Inc No answers on this topic |
Return on Investment | Cisco | Emplifi Inc No answers on this topic |
ScreenShots | Webex Contact Center Screenshots | Emplifi Service Cloud Screenshots |