Webex Contact Center vs. Google Cloud Contact Center AI
Webex Contact Center vs. Google Cloud Contact Center AI
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
Webex Contact Center | Google Cloud Contact Center AI | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Google Cloud Contact Center AI | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Google Cloud Contact Center AI | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Google Cloud Contact Center AI | |
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Likelihood to Recommend | 8.5 (24 ratings) | 8.5 (13 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 9.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Webex Contact Center | Google Cloud Contact Center AI | |
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Likelihood to Recommend | Cisco | Google |
Pros | Cisco | Google |
Cons | Cisco | Google |
Likelihood to Renew | Cisco No answers on this topic | Google |
Usability | Cisco No answers on this topic | Google |
Alternatives Considered | Cisco | Google |
Return on Investment | Cisco | Google |
ScreenShots | Webex Contact Center Screenshots |