Webex Contact Center vs. MightyCall
Webex Contact Center vs. MightyCall
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
MightyCall | Small Businesses (1-50 employees) | MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface. Some of these features include: Auto dialers Real-time feedback tools for on-the-spot coaching and quality monitoring. Supervisor Workspace for streamlined management of call center operations. Detailed Agent Reports to facilitate performance analysis and… | $15 per month per user |
Webex Contact Center | MightyCall | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Core - Advanced business phone system Pro - Intelligent cloud call center Power - Call center solution powered by auto dialer | ||||||||||||||
More Pricing Information |
Webex Contact Center | MightyCall | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | MightyCall | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | MightyCall | |
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Likelihood to Recommend | 8.5 (23 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | MightyCall | |
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Likelihood to Recommend | Cisco | MightyCall |
Pros | Cisco | MightyCall No answers on this topic |
Cons | Cisco | MightyCall No answers on this topic |
Alternatives Considered | Cisco | MightyCall |
Return on Investment | Cisco | MightyCall No answers on this topic |
ScreenShots | Webex Contact Center Screenshots | MightyCall Screenshots |