Webex Contact Center vs. ViewPoint Wave
Webex Contact Center vs. ViewPoint Wave
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
ViewPoint Wave | N/A | ViewPoint Wave with Touchless Technology Touchless feedback to help users with the goal of reducing Covid infection concerns. Battery Operated, Plug and play ready The Wave helps users collect feedback. Designed to maximize response… | N/A |
Webex Contact Center | ViewPoint Wave | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | ViewPoint Wave | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | ViewPoint Wave | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | ViewPoint Wave | |
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Likelihood to Recommend | 8.6 (30 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Usability | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | ViewPoint Wave | |
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Likelihood to Recommend | Cisco | ViewPoint Feedback No answers on this topic |
Pros | Cisco | ViewPoint Feedback No answers on this topic |
Cons | Cisco | ViewPoint Feedback No answers on this topic |
Usability | Cisco | ViewPoint Feedback No answers on this topic |
Alternatives Considered | Cisco | ViewPoint Feedback No answers on this topic |
Return on Investment | Cisco | ViewPoint Feedback No answers on this topic |
ScreenShots | Webex Contact Center Screenshots |