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Webex Meetings

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Score 8.3 out of 100

Zoom

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Score 8.8 out of 100

Highlights

Cisco Webex Meetings and Zoom are among the most popular web conferencing platforms currently available. Both products specialize in web conferences, but they’re also part of larger software suites that help users manage web conferencing, webinar, VoIP, and other communication software all through one system. Cisco Webex Meetings and Zoom also offer video conferencing equipment for use with their web conferencing software.

Cisco Webex Meetings is primarily used by enterprise-level organizations, likely because companies at that level are more likely to use the broader Cisco suite of business software. By contrast, Zoom’s user base is fairly evenly spread across small businesses, mid-size companies, and enterprises.

Features

Although Cisco Webex Meetings and Zoom have many similarities, they each have standout features that are important to consider when choosing a video conferencing solution.

Cisco Webex Meetings is often best suited for larger companies that host plenty of external meetings. The software is designed to be used with Cisco’s other Webex communications tools, making it a solid choice for companies that want to consolidate web conferencing, webinar, and cloud-based telephony tools. Recently, Cisco has updated Webex Meetings with features designed to enhance its video conferencing capabilities. The software now includes features such as virtual camera backgrounds, a redesigned audio/video preview window, and educator-focused features like attendance management tools.

Zoom is often a good solution for business of all sizes. Designed to scale with your business’s needs, Zoom can help integrate online meetings, webinars, and conference calls into a single platform. Reviewers particularly appreciate Zoom’s high audio/video quality, breakout and sidebar room features, and overall ease of setup and use. Zoom’s recent updates have added new chat features with public channels, private channels, and direct messages. The software also now includes a calendar pane, allowing users to schedule meetings from Zoom and import calendar items from Google or Office 365 calendar apps.

Limitations

Although both Cisco Webex Meetings and Zoom are popular choices for video conferencing, they also have certain limitations to consider when choosing a solution.

Webex Meetings is commonly praised for its ability to host meetings from multiple types of devices. However, the software can also have a steep learning curve. Some of its advanced features, such as interface customization, can be difficult to learn and configure. Some reviewers also experienced frustrating intermittent lag issues, even if their overall internet connection was solid.

Zoom, on the other hand, is often praised for having a shallow learning curve, but some users find its UI sparse and clunky at times. Its “leave meeting” button is a particular pain point for reviewers, due to its screen placement and tendency to disappear at odd times. Some users also find that basic tasks in the UI take far too many clicks, with important or commonly-used features buried too far in menus or configuration panels. While Zoom does have clients for many platforms, some operating systems or implementations (such as Chromebook) might lack polish or feature parity.

Pricing

Webex Meetings uses a tiered, monthly per-host pricing plan. The Free tier includes all basic functionality and allows up to 100 participants in meetings of up to 50 minutes. The Starter tier is $14.95 per host per month with a maximum of 9 hosts. It extends the maximum meeting length to 24 hours, and adds 5 GB of cloud storage. The Plus tier is $19.95 per host per month for up to 50 hosts and has similar features to the Starter tier. The Business tier is $29.95 per host per month for up to 100 hosts. It allows up to 200 participants per meeting and increases cloud recording storage to 10 GB. The Enterprise tier is priced via quote and includes unlimited recording storage and up to 100,000 meeting participants.

Zoom’s Basic pricing tier is free and allows unlimited one-on-one meetings and 40-minute group meetings with up to 100 participants. The Pro pricing tier costs $15.00 per license per month and allows meetings as long as 24 hours. The Business tier costs $20.00 per license per month and includes custom branding and SSO options, with group meetings of up to 300 participants. The Zoom United Business tier costs $30.00 per license per month and requires at least 10 licenses. This plan includes unlimited cloud storage and phone features. Finally, the Enterprise plan is $19.99 per license per month with a 100-license minimum and allows up to 1,000 participants per meeting with transcription features.

Which is Right for You?

Zoom and Webex Meetings have fairly comparable pricing, however, if you’re on a budget, Webex Meetings will cost significantly less per month, but you trade 50 fewer participants for the cheaper price.

And while Webex Meetings is more commonly used amongst mid-sized companies and enterprises, Zoom is more popular with small businesses. When comparing these two powerhouses, consider your budget as well as the average size of online meetings you wish to host regularly.

Likelihood to Recommend

Webex Meetings

Document sharing (rather than screen sharing) needs to be improved so that there can be guaranteed consistency between what the host see and what the attendee sees. At the moment the only way to guarantee this is by using the discontinued UCF format. Screen sharing is nit a viable solution as the annotation toools for the attendees is not available.Apart from that [Cisco] Webex Meetings is reliable and comfortable way to conduct online classes.Ability for users accessing meetings from phones or tablets to be able to use the annoation tools would be useful.
Alexander Ellul | TrustRadius Reviewer

Zoom

I [suppose] every organization has different needs and based on that they can choose the app that suits them. There are several apps now like Google Meet, Zoho Meetings, Cisco, Teams, etc. Zoom is useful for instant meets and where you don't have a large number of participants. We felt Zoom was more than enough for our work and it could be easily accessed anywhere from any device.
Rakshith Ramesh | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Webex Meetings
8.1
Zoom
8.5
High quality audio
Webex Meetings
8.4
Zoom
8.8
High quality video
Webex Meetings
8.3
Zoom
8.9
Low bandwidth requirements
Webex Meetings
7.5
Zoom
7.8
Mobile support
Webex Meetings
8.2
Zoom
8.6

Screen Sharing

Webex Meetings
8.6
Zoom
8.7
Desktop sharing
Webex Meetings
8.8
Zoom
9.2
Whiteboards
Webex Meetings
8.3
Zoom
8.3

Online Meetings / Events

Webex Meetings
8.4
Zoom
8.5
Calendar integration
Webex Meetings
8.7
Zoom
8.5
Meeting initiation
Webex Meetings
8.5
Zoom
8.9
Integrates with social media
Webex Meetings
7.5
Zoom
7.7
Record meetings / events
Webex Meetings
8.7
Zoom
8.9
Slideshows
Webex Meetings
8.7
Zoom
8.7

Online Events Collaboration

Webex Meetings
8.5
Zoom
8.4
Live chat
Webex Meetings
8.4
Zoom
8.7
Audience polling
Webex Meetings
8.6
Zoom
8.2
Q&A
Webex Meetings
8.4
Zoom
8.3

Online Events Security

Webex Meetings
8.4
Zoom
8.5
User authentication
Webex Meetings
8.5
Zoom
8.6
Participant roles & permissions
Webex Meetings
8.6
Zoom
8.6
Confidential attendee list
Webex Meetings
8.0
Zoom
8.4

Pros

Webex Meetings

  • it is very robust and Stable
  • Security is one important strength
  • it is easy to use, and even when shared to arrange meetings with customer that are more familiar in using other Meeting Tools, they find it easy to use and better than the tools they have been using.
  • It is curious how they like the way they could change the Virtual Background and how better it looks than others
Mike Martinez | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Webex Meetings

  • Better performance playing videos; higher frame rates.
  • Lower cost to compete with MS Teams and Zoom.
  • Participant panel minimized to the right side by default instead of having to manually move it every meeting.
  • Make it easier to migrate from legacy Webex sites to Control Hub.
(Brian) Keith Klevenski | TrustRadius Reviewer

Zoom

  • There are a few areas of the Zoom Phone functionality that I feel like need improving, such as the 911-calling capabilities and some of the call center solutions.
  • Some of the ways in which Zoom interacts with other hardware, such as Cisco room kits and Advocor conference systems, leaves a little to be desired. Those that are partnering with Zoom to bring the meeting conference experience to the next level need to have the "bugs worked out" before launching their products.
Charles Browder | TrustRadius Reviewer

Likelihood to Renew

Webex Meetings

Webex Meetings 7.5
Based on 34 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Jess Messenger | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Webex Meetings

Webex Meetings 8.7
Based on 63 answers
The Webex system does work but the interface is quite dated. Everything is text and menu driven, sometime it is difficult to find a particular feature that may be hidden within the menus. We've utilized Webex for some time and we are familiar with the interface, we've found that new users to Webex have a hard time navigating the menus and their comments are that Webex is quite complex to navigate.
Victor Lau | TrustRadius Reviewer

Zoom

Zoom 9.6
Based on 16 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Webex Meetings

Webex Meetings 9.2
Based on 99 answers
Outages are rare. Sometimes there are features that are not immediately available after a meeting ends. I'm thinking about recording and reports. The overall availability seems very high to me. There can be peak hours and periods but this can be managed with some tips and tricks, like not scheduling meetings on top of the hours.
Maurizio Maggiora | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Webex Meetings

Webex Meetings 8.8
Based on 77 answers
It is good enough, but it is no longer a serious competitor among its peers because of the business model that created complex licensing models rather than simple access. Our organization decommissions Cisco WebEx and we are no longer using it as part of our technology portfolio. There is no organizational desire to re-visit WebEx as a solution going forward.
Chris Carpenter | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Webex Meetings

Webex Meetings 8.3
Based on 115 answers
Support for this product has always been magnificent. The help section and online content via their website and or YouTube have been major contributors to the support of this product. The support personnel have always been courteous, engaging, understanding and knowledgeable. The support beyond this product in terms of integrations with other products and solutions have also contributed to their score
Gary Slebrch | TrustRadius Reviewer

Zoom

Zoom 7.4
Based on 16 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Webex Meetings

Webex Meetings 8.6
Based on 17 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Webex Meetings

We work alongside Cisco and the is the tool of choice for this channel. Most of the other tools we have access too, prospects and partner struggle with as they don't have it installed or have locked down systems and can't launch the meetings.
Chris Krystalowich | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

Webex Meetings

Webex Meetings 8.9
Based on 77 answers
It has flexible, scalable software via different sites but it comes with a price tag when you want to interact with other items. This is due to license requirements that sometimes can be costly and hard to understand which one suits better for your organization because the license model is complex. But when you set it up, it lives up to expectations.
Adrian Polanco | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Webex Meetings

  • We got approval to test this solution in 3 rooms (that is all the budget we got).
  • People loved it so much that we got enough budget to do 30 more rooms.....then 300.
  • And now this year because our 300 rooms are so successful we got 10 million and were able to start a huge project of rolling out 1000 new rooms.
  • This is just showing that the product proves itself. Start small, set it up right and the users and execs will LOVE it.
Joshua Baever | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Screenshots

Webex Meetings

Pricing Details

Webex Meetings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Meetings Editions & Modules

Edition
Free$0.001
Starter$13.501
Plus$17.951
Business$26.951
  1. per month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      Webex Meetings
      8.5
      Zoom
      9.1

      Likelihood to Renew

      Webex Meetings
      7.5
      Zoom
      9.5

      Usability

      Webex Meetings
      8.7
      Zoom
      9.6

      Reliability and Availability

      Webex Meetings
      9.2
      Zoom
      10.0

      Performance

      Webex Meetings
      8.8
      Zoom
      10.0

      Support Rating

      Webex Meetings
      8.3
      Zoom
      7.4

      In-Person Training

      Webex Meetings
      6.4
      Zoom

      Online Training

      Webex Meetings
      7.8
      Zoom

      Implementation Rating

      Webex Meetings
      8.6
      Zoom
      9.7

      Scalability

      Webex Meetings
      8.9
      Zoom
      10.0

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