What users are saying about
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Top Rated
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Webex Meetings

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Score 8.2 out of 100

Zoom

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Score 8.9 out of 100

Highlights

Cisco Webex Meetings and Zoom are both among the most popular web conferencing platforms on the market right now. They both specialize in web conferences but are parts of larger suites of tools that can allow users to manage their web conferencing, webinar, VoIP, and other communication software all through one system. Both also have complimentary video conferencing equipment hardware to use in tandem with their web conferencing features.

When it comes to the company size of their users, Zoom is fairly evenly spread across small businesses, mid-size companies, and enterprises. Webex Meetings is more commonly used by enterprise buyers. Cisco is a popular company across both software and hardware categories, so it may make sense for users of several Cisco products to consider also choosing Cisco for their web conferencing tool.

Features

On the surface, Zoom and Webex Meetings are very similar products, but they do have standout features that are important to consider when choosing between the two.

Webex Meetings might be better suited for larger organizations and enterprises that host a large number of external meetings. Given that Webex Meetings can be easily utilized alongside Cisco’s other Webex communications tools, it’s a good choice for buyers looking to consolidate their web conferencing, webinar, and cloud-based phone system tools.

Zoom is a good fit for organizations of all sizes or those in a period of rapid growth or change. It is designed to scale with your business needs. It provides flexibility in integrating your online meetings, webinars, and conference calls with one another. It is also a great fit for those looking to consolidate their web conferencing software with their VoIP and/or team chat software. Reviewers particularly enjoy the high quality of Zoom’s online meetings in terms of audio and video, and find its user interface easy to use.

Limitations

While Webex Meetings and Zoom are leaders in web conferencing applications, they both have certain limitations.

Webex Meetings receives praise for users’ ability to host meetings on multiple device types. However, accessing and learning how to use some of its more advanced features like, interface customization for example can prove difficult. Reviewers also report that compared to other web conferencing tools, Webex Meetings experiences more occasional lag.

Zoom is often lauded for its overall ease-of-use, however, its user interface is well-known for being a bit too sparse at times, if not a bit clunky. It’s “leave meeting” button, in particular, receives ire from reviewers, due to where it is placed on one’s screen and its ability to “disappear” when not being toggled over. Zoom may not also be a good choice for those who want the most simplistic of setups. While it does have a browser-based client, it does not have all the same features as the desktop version.

Zoom Pricing vs Webex Pricing

Webex Meetings and Zoom have comparable pricing plans. They both offer Free plans with similar capabilities. The key difference between the two softwares’ offerings is that Webex Meeting’s Free plan allows users to host meetings of any length, whereas Zoom caps meeting times to 40 minutes per meeting.

Compared to Zoom, Webex Meetings next two tiers designed for small teams and mid-sized teams are cheaper at $13.50/mo per host and $17.95/mo per host respectively. With Zoom it costs $14.99/mo per host for small teams and $19.99/mo per host for mid-size teams. These offerings expand upon the tools’ integrations with other applications and expansions to using other communication tools such as webinar, VOIP, etc.

When it comes to their Enterprise plans, Zoom becomes the cheaper option at $19.99/mo per host compared to Webex Meetings’ $26.95/mo per host. This tier allows users to expand upon their total number of participants. Whereas Webex Meetings allows up to 200 participants, Zoom increases that number to 500, plus allows users to benefit from its webinars and room systems solutions as well. Owing to this, buyers from larger organizations seeking to adopt online meetings across all departments may see bigger cost savings with Zoom.

Which is Right for You?

Zoom and Webex Meetings have fairly comparable pricing, however, if you’re on a budget, Webex Meetings will cost significantly less per month, but you trade 50 fewer participants for the cheaper price.

And while Webex Meetings is more commonly used amongst mid-sized companies and enterprises, Zoom is more popular with small businesses. When comparing these two powerhouses, consider your budget as well as the average size of online meetings you wish to host regularly.

Likelihood to Recommend

Webex Meetings

This solution is built for business. They have the back end support and metrics that administrators love and they have the one button to push features that make joining meetings so easy. This solution works for the technical and non-technical and is a great fit for any company. It's also built to be video first so make sure your users are ready for that because it's an important feature that if missed or turned off (which you can do) will just make the solution lose so much of its depth.
Joshua Baever | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Webex Meetings
8.1
Zoom
8.2
High quality audio
Webex Meetings
8.3
Zoom
8.9
High quality video
Webex Meetings
8.2
Zoom
9.0
Low bandwidth requirements
Webex Meetings
7.5
Zoom
8.0
Mobile support
Webex Meetings
8.3
Zoom
7.0

Screen Sharing

Webex Meetings
8.6
Zoom
8.9
Desktop sharing
Webex Meetings
8.8
Zoom
9.3
Whiteboards
Webex Meetings
8.4
Zoom
8.4

Online Meetings / Events

Webex Meetings
8.3
Zoom
8.6
Calendar integration
Webex Meetings
8.7
Zoom
8.6
Meeting initiation
Webex Meetings
8.5
Zoom
8.9
Integrates with social media
Webex Meetings
7.4
Zoom
7.7
Record meetings / events
Webex Meetings
8.5
Zoom
9.0
Slideshows
Webex Meetings
8.6
Zoom
8.9

Online Events Collaboration

Webex Meetings
8.4
Zoom
8.5
Live chat
Webex Meetings
8.4
Zoom
8.8
Audience polling
Webex Meetings
8.4
Zoom
8.4
Q&A
Webex Meetings
8.4
Zoom
8.4

Online Events Security

Webex Meetings
8.3
Zoom
8.7
User authentication
Webex Meetings
8.3
Zoom
8.8
Participant roles & permissions
Webex Meetings
8.6
Zoom
8.7
Confidential attendee list
Webex Meetings
8.0
Zoom
8.6

Pros

Webex Meetings

  • Webex was easily accessible throughout the org for meetings - the integration with Outlook was pretty good.
  • Webex did a good job with screen sharing and the standard webconference (non-audio) features.
  • The Webex app was not insignificant. I used it on an iphone as a supplement and it was very useful.
Chris Carpenter | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Webex Meetings

  • The call me feature doesn’t work sometimes and we have to make attendees physically dial in.
  • The screen share feature sometimes stops working while in the middle of a meeting but the audio still works. There’s no way to reconnect and continue to share the screen.
Melissa Rances, PMP | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

Webex Meetings

Webex Meetings 6.0
Based on 11 answers
ES UNA APLICACION EXCELENTEQUE NOS SIRVE PARA AHORAR TIEMPOS Y POTENCIA LA PRODUCTIVIDAD It's an excellent application that saves us time and increases productivity
Salvador Pineda | TrustRadius Reviewer

Zoom

Zoom 9.4
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Webex Meetings

Webex Meetings 6.7
Based on 19 answers
It's extremely easy to learn how to use the WebEx Meetings platform. All attendees have to do is join the meeting and then they'll see the presenters screen. Presenters just have to learn how to share their desktop, documents and videos and how to add additional presenters if need be
Jess Messenger | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 15 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Webex Meetings

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Webex Meetings

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Webex Meetings

Webex Meetings 8.2
Based on 92 answers
It's just easy to speak to someone in Webex support and get answers to your problems. The system is so intuitive a new user becomes an expert by the end of the first call. The help sections answer pretty much everything I have ever asked and only really needed to contact support once which was a seamless interaction.
David Marsh | TrustRadius Reviewer

Zoom

Zoom 8.0
Based on 15 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Webex Meetings

Webex Meetings 6.4
Based on 8 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Webex Meetings

Por la integración de los componentes que tiene con Meraki y Webex en su uso ha digo necesario integrar los compañeros y todos los factores que realizan la interconexión para favorecer el uso y conectividad de cada usuario y o sistema implementado. Que ayuda a el uso correcto de Cisco Webex.For the integration of the components that it has with Meraki, I have said that it is necessary to integrate the partners and all the factors that make the interconnection to favor the use and connectivity of each user and system implemented. That helps ensure the correct use of Cisco Webex.
Jesus Moctezuma | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

Webex Meetings

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Webex Meetings

  • Allows our organization to collaborate easily with outside vendors and externally based employees.
  • Doesn't limit the flexibility of telecommuting if there are onsite meetings. Adding to work/life balance benefits.
  • More often than not, being able to share content in a remote meeting allows for less misunderstanding and miscommunication about topics and objectives discussed.
Cordell Yin | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Pricing Details

Webex Meetings

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webex Meetings Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      Webex Meetings
      8.4
      Zoom
      9.2

      Likelihood to Renew

      Webex Meetings
      6.0
      Zoom
      9.4

      Usability

      Webex Meetings
      6.7
      Zoom
      9.7

      Reliability and Availability

      Webex Meetings
      Zoom
      10.0

      Performance

      Webex Meetings
      Zoom
      10.0

      Support Rating

      Webex Meetings
      8.2
      Zoom
      8.0

      Implementation Rating

      Webex Meetings
      6.4
      Zoom
      9.7

      Scalability

      Webex Meetings
      Zoom
      10.0

      Add comparison