What users are saying about
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Top Rated
889 Ratings
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Top Rated
1314 Ratings

Webex Meetings

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Top Rated
889 Ratings
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Score 8.1 out of 100

Zoom

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Top Rated
1314 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Webex Meetings

Comunicación entre ciudades y países. Intercambio de información, ya sea locales o internacionales. Así mismo se considera de las nuevas tendencias para promover la comunicación a cualquier lugar del mundo, sin importar el sitio o lugar de de trabajo. Así mismo el manejo de envío de información de empresa a empresaCommunication across cities and countries. We can exchange information, whether locally or international.ly It is considered a new trend to promote communication any place in the world, regardless of the place or place of work. Likewise, handling the sharing of information across companies.
Jesus Moctezuma | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Webex Meetings
8.1
Zoom
8.2
High quality audio
Webex Meetings
8.2
Zoom
8.9
High quality video
Webex Meetings
8.3
Zoom
9.0
Low bandwidth requirements
Webex Meetings
7.5
Zoom
8.0
Mobile support
Webex Meetings
8.4
Zoom
7.0

Screen Sharing

Webex Meetings
8.6
Zoom
8.9
Desktop sharing
Webex Meetings
8.8
Zoom
9.3
Whiteboards
Webex Meetings
8.4
Zoom
8.4

Online Meetings / Events

Webex Meetings
8.4
Zoom
8.6
Calendar integration
Webex Meetings
8.7
Zoom
8.6
Meeting initiation
Webex Meetings
8.6
Zoom
8.9
Integrates with social media
Webex Meetings
7.4
Zoom
7.7
Record meetings / events
Webex Meetings
8.5
Zoom
9.0
Slideshows
Webex Meetings
8.6
Zoom
8.8

Online Events Collaboration

Webex Meetings
8.4
Zoom
8.5
Live chat
Webex Meetings
8.4
Zoom
8.7
Audience polling
Webex Meetings
8.4
Zoom
8.4
Q&A
Webex Meetings
8.4
Zoom
8.4

Online Events Security

Webex Meetings
8.3
Zoom
8.7
User authentication
Webex Meetings
8.3
Zoom
8.8
Participant roles & permissions
Webex Meetings
8.5
Zoom
8.7
Confidential attendee list
Webex Meetings
8.0
Zoom
8.5

Pros

Webex Meetings

  • Webex was easily accessible throughout the org for meetings - the integration with Outlook was pretty good.
  • Webex did a good job with screen sharing and the standard webconference (non-audio) features.
  • The Webex app was not insignificant. I used it on an iphone as a supplement and it was very useful.
Chris Carpenter | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Webex Meetings

  • Integration with a company's teleconference system is not always smooth. If it were up to me, I'd only allow VoIP through the Webex Meetings for audio.
  • For new Webex host users, the learning curve can be steep since there are many features that the host needs to be sure to configure and know how to control.
  • The user interface has changed quite a bit throughout the years. I feel in the last few years the colors and arrangements have made it more difficult to find things in the Webex Meeting's window and panels.
  • Sometimes attendees are joining from their company which has specific desktop restrictions that may make joining the meeting not intuitive for the users. It would help if they could detect that and make it more intuitive for the user to know they should run the stand-alone temporary exe file, for example.
Cordell Yin | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

Webex Meetings

Webex Meetings 1.2
Based on 9 answers
ES UNA APLICACION EXCELENTEQUE NOS SIRVE PARA AHORAR TIEMPOS Y POTENCIA LA PRODUCTIVIDAD It's an excellent application that saves us time and increases productivity
Salvador Pineda | TrustRadius Reviewer

Zoom

Zoom 9.4
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Webex Meetings

Webex Meetings 5.9
Based on 18 answers
It's extremely easy to learn how to use the WebEx Meetings platform. All attendees have to do is join the meeting and then they'll see the presenters screen. Presenters just have to learn how to share their desktop, documents and videos and how to add additional presenters if need be
Jess Messenger | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 14 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Webex Meetings

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Webex Meetings

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support

Webex Meetings

Webex Meetings 8.1
Based on 43 answers
It's just easy to speak to someone in Webex support and get answers to your problems. The system is so intuitive a new user becomes an expert by the end of the first call. The help sections answer pretty much everything I have ever asked and only really needed to contact support once which was a seamless interaction.
David Marsh | TrustRadius Reviewer

Zoom

Zoom 9.2
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation

Webex Meetings

Webex Meetings 5.2
Based on 3 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Zoom

Zoom 9.6
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Webex Meetings

I do like WebEx a lot but GlobalMeet really has some additional features that I do like. GlobalMeet has abilities to record and send out the recorded training and also has a higher attendees option. I do like the basic options available within WebEx and would like to see some additional features in the future. If their price point would come down a little that would be preferred as well.
Samantha McMahon | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

Webex Meetings

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Webex Meetings

  • Saving Business Hours: It saves huge amount of business hours (especially in consulting environments) which can be used in various other business processes generating huge amount of revenue.
  • Employee Efficiency: Sometimes email exchanges between various consultants and clients can be extremely time consuming and can take up a lot of individual hours from each person (be it a consultant or a client) and hosting a single virtual meeting can eliminate this issue and future action items can be discussed and documented using the WebEx all in one single meeting.
  • File Sharing: File sharing as always is a huge bonus that this product provides to all users. Having the ability to share a file also saves time overall improving the quality of business.
Ratulsnigdha Saha | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Pricing Details

Webex Meetings

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webex Meetings Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      Webex Meetings
      8.3
      Zoom
      9.2

      Likelihood to Renew

      Webex Meetings
      1.2
      Zoom
      9.4

      Usability

      Webex Meetings
      5.9
      Zoom
      9.7

      Reliability and Availability

      Webex Meetings
      Zoom
      10.0

      Performance

      Webex Meetings
      Zoom
      10.0

      Support

      Webex Meetings
      8.1
      Zoom
      9.2

      Implementation

      Webex Meetings
      5.2
      Zoom
      9.6

      Scalability

      Webex Meetings
      Zoom
      10.0

      Add comparison