Based on 996 reviews and ratings
Based on 1617 reviews and ratings
Cisco Webex Meetings and Zoom are both among the most popular web conferencing platforms on the market right now. They both specialize in web conferences but are parts of larger suites of tools that can allow users to manage their web conferencing, webinar, VoIP, and other communication software all through one system. Both also have complimentary video conferencing equipment hardware to use in tandem with their web conferencing features.
When it comes to the company size of their users, Zoom is fairly evenly spread across small businesses, mid-size companies, and enterprises. Webex Meetings is more commonly used by enterprise buyers. Cisco is a popular company across both software and hardware categories, so it may make sense for users of several Cisco products to consider also choosing Cisco for their web conferencing tool.
On the surface, Zoom and Webex Meetings are very similar products, but they do have standout features that are important to consider when choosing between the two.
Webex Meetings might be better suited for larger organizations and enterprises that host a large number of external meetings. Given that Webex Meetings can be easily utilized alongside Cisco’s other Webex communications tools, it’s a good choice for buyers looking to consolidate their web conferencing, webinar, and cloud-based phone system tools.
Zoom is a good fit for organizations of all sizes or those in a period of rapid growth or change. It is designed to scale with your business needs. It provides flexibility in integrating your online meetings, webinars, and conference calls with one another. It is also a great fit for those looking to consolidate their web conferencing software with their VoIP and/or team chat software. Reviewers particularly enjoy the high quality of Zoom’s online meetings in terms of audio and video, and find its user interface easy to use.
While Webex Meetings and Zoom are leaders in web conferencing applications, they both have certain limitations.
Webex Meetings receives praise for users’ ability to host meetings on multiple device types. However, accessing and learning how to use some of its more advanced features like, interface customization for example can prove difficult. Reviewers also report that compared to other web conferencing tools, Webex Meetings experiences more occasional lag.
Zoom is often lauded for its overall ease-of-use, however, its user interface is well-known for being a bit too sparse at times, if not a bit clunky. It’s “leave meeting” button, in particular, receives ire from reviewers, due to where it is placed on one’s screen and its ability to “disappear” when not being toggled over. Zoom may not also be a good choice for those who want the most simplistic of setups. While it does have a browser-based client, it does not have all the same features as the desktop version.
Zoom Pricing vs Webex Pricing
Webex Meetings and Zoom have comparable pricing plans. They both offer Free plans with similar capabilities. The key difference between the two softwares’ offerings is that Webex Meeting’s Free plan allows users to host meetings of any length, whereas Zoom caps meeting times to 40 minutes per meeting.
Compared to Zoom, Webex Meetings next two tiers designed for small teams and mid-sized teams are cheaper at $13.50/mo per host and $17.95/mo per host respectively. With Zoom it costs $14.99/mo per host for small teams and $19.99/mo per host for mid-size teams. These offerings expand upon the tools’ integrations with other applications and expansions to using other communication tools such as webinar, VOIP, etc.
When it comes to their Enterprise plans, Zoom becomes the cheaper option at $19.99/mo per host compared to Webex Meetings’ $26.95/mo per host. This tier allows users to expand upon their total number of participants. Whereas Webex Meetings allows up to 200 participants, Zoom increases that number to 500, plus allows users to benefit from its webinars and room systems solutions as well. Owing to this, buyers from larger organizations seeking to adopt online meetings across all departments may see bigger cost savings with Zoom.
Which is Right for You?
Zoom and Webex Meetings have fairly comparable pricing, however, if you’re on a budget, Webex Meetings will cost significantly less per month, but you trade 50 fewer participants for the cheaper price.
And while Webex Meetings is more commonly used amongst mid-sized companies and enterprises, Zoom is more popular with small businesses. When comparing these two powerhouses, consider your budget as well as the average size of online meetings you wish to host regularly.
Provided by the TrustRadius Research Team
Published on April 24, 2020
Likelihood to Recommend
Feature Rating Comparison
High quality audio
High quality video
Low bandwidth requirements
Integrates with social media
Record meetings / events
Participant roles & permissions
Confidential attendee list
- Webex was easily accessible throughout the org for meetings - the integration with Outlook was pretty good.
- Webex did a good job with screen sharing and the standard webconference (non-audio) features.
- The Webex app was not insignificant. I used it on an iphone as a supplement and it was very useful.
- It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
- Dashboard is fantasitic. Can access real time information to troubleshoot calls.
- Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
- Tickets get resolved quickly.
- Feature requests are realized quickly.
- The call me feature doesn’t work sometimes and we have to make attendees physically dial in.
- The screen share feature sometimes stops working while in the middle of a meeting but the audio still works. There’s no way to reconnect and continue to share the screen.
- When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Likelihood to Renew
Reliability and Availability
Return on Investment
- Allows our organization to collaborate easily with outside vendors and externally based employees.
- Doesn't limit the flexibility of telecommuting if there are onsite meetings. Adding to work/life balance benefits.
- More often than not, being able to share content in a remote meeting allows for less misunderstanding and miscommunication about topics and objectives discussed.
- Allowed for us to start meetings at a faster speed especially with its Slack integration.
- Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
- Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Premium Consulting/Integration Services—
Entry-level set up fee?
Webex Meetings Editions & Modules
Additional Pricing Details—
Premium Consulting/Integration Services
Entry-level set up fee?
Zoom Editions & Modules
|Virtual H.323/SIP Room Connector||49/month|
|Zoom Room Conference Room||49/month|