What users are saying about
151 Ratings
1 Rating
151 Ratings
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Score 8.4 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Citrix ShareFile

If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
Mike Narumiya | TrustRadius Reviewer

Sync.com

Sync.com is well suited for all organizations who want to both store & share files in the cloud. Sync.com is only good when dealing with a single account at a time. This means all projects need to reside on a single Sync.com location since there's no app solution currently available to monitor more than one cloud storage location.
Paul Li | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.0
Sync.com
Versioning
Citrix ShareFile
8.7
Sync.com
Video files
Citrix ShareFile
6.5
Sync.com
Audio files
Citrix ShareFile
5.9
Sync.com
Document collaboration
Citrix ShareFile
8.1
Sync.com
Access control
Citrix ShareFile
9.3
Sync.com
File search
Citrix ShareFile
8.9
Sync.com
Device sync
Citrix ShareFile
8.7
Sync.com

Cloud Storage Security & Administration

Citrix ShareFile
9.0
Sync.com
User and role management
Citrix ShareFile
8.9
Sync.com
File organization
Citrix ShareFile
9.1
Sync.com
Device management
Citrix ShareFile
9.0
Sync.com

Cloud Storage Platform

Citrix ShareFile
8.8
Sync.com
Performance
Citrix ShareFile
8.7
Sync.com
Reliability
Citrix ShareFile
9.0
Sync.com
Storage Reports
Citrix ShareFile
8.7
Sync.com

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

Sync.com

  • Store files in the cloud.
  • Share files with others.
  • Have file version history.
Paul Li | TrustRadius Reviewer

Cons

Citrix ShareFile

  • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
  • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
  • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
Anonymous | TrustRadius Reviewer

Sync.com

  • Provide an option on the desktop app to monitor more than a single account.
  • Offer a way to see deleted files on the app.
Paul Li | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

Sync.com

No score
No answers yet
No answers on this topic

Usability

Citrix ShareFile

Citrix ShareFile 8.4
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

Sync.com

No score
No answers yet
No answers on this topic

Performance

Citrix ShareFile

Citrix ShareFile 9.0
Based on 26 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

Sync.com

No score
No answers yet
No answers on this topic

Support Rating

Citrix ShareFile

Citrix ShareFile 8.8
Based on 16 answers
Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
Anonymous | TrustRadius Reviewer

Sync.com

No score
No answers yet
No answers on this topic

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

Sync.com

Sync does an excellent job stacking up against the competitors. Like the others, Sync.com has an app that helps monitor files uploaded or downloaded into the cloud. Sync.com offers a free account that has a capacity of 6GB which is more than many of the other competitors. With security and version history, Sync.com is the software program to beat.
Paul Li | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

Sync.com

  • Sync.com has major ROI in not having to invest in more storage space on premise.
  • Files on Sync.com are all secure and are backed up so we don't need to spend the time doing backups.
  • Sync.com does an excellent job of allowing us to share files with others by just entering their email address.
Paul Li | TrustRadius Reviewer

Pricing Details

Citrix ShareFile

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile Editions & Modules

Edition
Standard$55 ($50)1
Advanced$85 ($77)1
Premium$135 ($122)1
Virtual Data Room$375 ($338)1
  1. per month (billed annually)
Additional Pricing Details

Sync.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sync.com Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Citrix ShareFile
9.0
Sync.com
8.0

Likelihood to Renew

Citrix ShareFile
10.0
Sync.com

Usability

Citrix ShareFile
8.4
Sync.com

Performance

Citrix ShareFile
9.0
Sync.com

Support Rating

Citrix ShareFile
8.8
Sync.com

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