What users are saying about
171 Ratings
1 Rating
171 Ratings
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Score 8 out of 100
1 Rating
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Score 8 out of 100

Feature Set Ratings

    File Sharing & Management

    8.4

    Citrix ShareFile

    84%

    Sync.com

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 7/7 features

    Versioning

    9.8
    98%
    41 Ratings
    N/A
    0 Ratings

    Video files

    6.2
    62%
    35 Ratings
    N/A
    0 Ratings

    Audio files

    5.6
    56%
    34 Ratings
    N/A
    0 Ratings

    Document collaboration

    9.7
    97%
    50 Ratings
    N/A
    0 Ratings

    Access control

    9.0
    90%
    52 Ratings
    N/A
    0 Ratings

    File search

    9.8
    98%
    51 Ratings
    N/A
    0 Ratings

    Device sync

    8.6
    86%
    46 Ratings
    N/A
    0 Ratings

    Cloud Storage Security & Administration

    9.6

    Citrix ShareFile

    96%

    Sync.com

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 3/3 features

    User and role management

    9.0
    90%
    49 Ratings
    N/A
    0 Ratings

    File organization

    9.9
    99%
    52 Ratings
    N/A
    0 Ratings

    Device management

    9.8
    98%
    41 Ratings
    N/A
    0 Ratings

    Cloud Storage Platform

    9.8

    Citrix ShareFile

    98%

    Sync.com

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 3/3 features

    Performance

    9.8
    98%
    51 Ratings
    N/A
    0 Ratings

    Reliability

    9.8
    98%
    52 Ratings
    N/A
    0 Ratings

    Storage Reports

    9.8
    98%
    43 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Citrix ShareFile is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.9

    Citrix ShareFile

    99%
    57 Ratings
    8.0

    Sync.com

    80%
    1 Rating

    Likelihood to Renew

    10.0

    Citrix ShareFile

    100%
    4 Ratings

    Sync.com

    N/A
    0 Ratings

    Usability

    8.3

    Citrix ShareFile

    83%
    15 Ratings

    Sync.com

    N/A
    0 Ratings

    Performance

    9.0

    Citrix ShareFile

    90%
    26 Ratings

    Sync.com

    N/A
    0 Ratings

    Support Rating

    8.7

    Citrix ShareFile

    87%
    16 Ratings

    Sync.com

    N/A
    0 Ratings

    Likelihood to Recommend

    Citrix

    If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
    Read full review

    Sync.com

    Sync.com is well suited for all organizations who want to both store & share files in the cloud. Sync.com is only good when dealing with a single account at a time. This means all projects need to reside on a single Sync.com location since there's no app solution currently available to monitor more than one cloud storage location.
    Read full review

    Pros

    Citrix

    • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
    • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
    Read full review

    Sync.com

    • Store files in the cloud.
    • Share files with others.
    • Have file version history.
    Read full review

    Cons

    Citrix

    • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
    • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
    • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
    Read full review

    Sync.com

    • Provide an option on the desktop app to monitor more than a single account.
    • Offer a way to see deleted files on the app.
    Read full review

    Pricing Details

    Citrix ShareFile

    Starting Price

    $50 per month

    Editions & Modules

    Citrix ShareFile editions and modules pricing
    EditionModules
    Standard$55 ($50)1
    Advanced$85 ($77)2
    Premium$135 ($122)3
    Virtual Data Room$375 ($338)4

    Footnotes

    1. per month (billed annually)
    2. per month (billed annually)
    3. per month (billed annually)
    4. per month (billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sync.com

    Starting Price

    Editions & Modules

    Sync.com editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Citrix

      The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
      Read full review

      Sync.com

      No answers on this topic

      Usability

      Citrix

      ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
      Read full review

      Sync.com

      No answers on this topic

      Performance

      Citrix

      Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
      Read full review

      Sync.com

      No answers on this topic

      Support Rating

      Citrix

      Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
      Read full review

      Sync.com

      No answers on this topic

      Alternatives Considered

      Citrix

      Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
      Read full review

      Sync.com

      Sync does an excellent job stacking up against the competitors. Like the others, Sync.com has an app that helps monitor files uploaded or downloaded into the cloud. Sync.com offers a free account that has a capacity of 6GB which is more than many of the other competitors. With security and version history, Sync.com is the software program to beat.
      Read full review

      Return on Investment

      Citrix

      • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
      • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
      • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
      Read full review

      Sync.com

      • Sync.com has major ROI in not having to invest in more storage space on premise.
      • Files on Sync.com are all secure and are backed up so we don't need to spend the time doing backups.
      • Sync.com does an excellent job of allowing us to share files with others by just entering their email address.
      Read full review

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