What users are saying about
2 Ratings
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96 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

ServiceNow Now Platform

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96 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Attribute Ratings

  • Claris is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

Claris

96%
2 Ratings
8.8

ServiceNow Now Platform

88%
25 Ratings

Likelihood to Renew

Claris

N/A
0 Ratings
10.0

ServiceNow Now Platform

100%
1 Rating

Usability

Claris

N/A
0 Ratings
8.8

ServiceNow Now Platform

88%
19 Ratings

Support Rating

Claris

N/A
0 Ratings
8.7

ServiceNow Now Platform

87%
23 Ratings

Contract Terms and Pricing Model

Claris

N/A
0 Ratings
8.8

ServiceNow Now Platform

88%
9 Ratings

Professional Services

Claris

N/A
0 Ratings
8.5

ServiceNow Now Platform

85%
4 Ratings

Likelihood to Recommend

Claris

FileMaker handles the small to mid-size company or department use extremely well. Scaling beyond that is not its sweet spot.
Read full review

ServiceNow

Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
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Pros

Claris

  • multi-user support
  • database integrity
  • simple user interfaces
Read full review

ServiceNow

  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
Read full review

Cons

Claris

  • Not great for use by multiple developers at the same time.
  • Could benefit from built-in audit logging of field level changes.
Read full review

ServiceNow

  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Read full review

Pricing Details

Claris

Starting Price

$540 per month

Editions & Modules

Claris editions and modules pricing
EditionModules
Claris FileMaker Essentials191
Claris FileMaker Standard392
Claris Connect - Developer193
Claris Connect - FileMaker Plus49.994
Claris Connect - Essentials995
Claris Connect - Standard2496
Claris FileMaker Server157
Claris FileMaker Pro540.008

Footnotes

  1. per month, billed annually
  2. per month, billed annually
  3. per month, billed annually
  4. per month, billed annually
  5. per month, billed annually
  6. per month, billed annually
  7. per user, per month, billed annually
  8. single license (perpetual)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

ServiceNow Now Platform

Starting Price

Editions & Modules

ServiceNow Now Platform editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Claris

    No answers on this topic

    ServiceNow

    Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
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    Usability

    Claris

    No answers on this topic

    ServiceNow

    As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
    Read full review

    Support Rating

    Claris

    No answers on this topic

    ServiceNow

    They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
    Read full review

    Alternatives Considered

    Claris

    Claris just takes everything to the next level - there's nothing we've thrown at it that it can't do
    Read full review

    ServiceNow

    ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
    Read full review

    Contract Terms and Pricing Model

    Claris

    No answers on this topic

    ServiceNow

    Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
    Read full review

    Professional Services

    Claris

    No answers on this topic

    ServiceNow

    Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
    Read full review

    Return on Investment

    Claris

    • It has saved countless staff hours any improving work flows
    • Reporting is also a huge benefit which can bring better insight into operations
    • Quickly becomes indispensable in an organization
    Read full review

    ServiceNow

    • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
    Read full review

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