What users are saying about
9 Ratings
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Score 8 out of 100
33 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Claritysoft
8.6
Infor CloudSuite CRM
7.8
Customer data management / contact management
Claritysoft
9.3
Infor CloudSuite CRM
8.4
Workflow management
Claritysoft
9.0
Infor CloudSuite CRM
10.0
Territory management
Claritysoft
8.3
Infor CloudSuite CRM
5.4
Opportunity management
Claritysoft
8.8
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
Claritysoft
8.5
Infor CloudSuite CRM
5.4
Quote & order management
Claritysoft
7.5
Infor CloudSuite CRM
7.3
Interaction tracking
Claritysoft
9.0
Infor CloudSuite CRM
10.0
Channel / partner relationship management
Claritysoft
8.3
Infor CloudSuite CRM
10.0
Contract management
Claritysoft
Infor CloudSuite CRM
5.7

Customer Service & Support

Claritysoft
10.0
Infor CloudSuite CRM
8.3
Help desk management
Claritysoft
10.0
Infor CloudSuite CRM
10.0
Case management
Claritysoft
Infor CloudSuite CRM
10.0
Call center management
Claritysoft
Infor CloudSuite CRM
5.0

Marketing Automation

Claritysoft
8.8
Infor CloudSuite CRM
2.5
Lead management
Claritysoft
8.8
Infor CloudSuite CRM
3.9
Email marketing
Claritysoft
8.8
Infor CloudSuite CRM
1.0

CRM Project Management

Claritysoft
9.2
Infor CloudSuite CRM
4.2
Task management
Claritysoft
10.0
Infor CloudSuite CRM
7.1
Billing and invoicing management
Claritysoft
9.0
Infor CloudSuite CRM
3.6
Reporting
Claritysoft
8.5
Infor CloudSuite CRM
2.1

CRM Reporting & Analytics

Claritysoft
9.3
Infor CloudSuite CRM
4.2
Forecasting
Claritysoft
9.0
Infor CloudSuite CRM
3.6
Pipeline visualization
Claritysoft
9.0
Infor CloudSuite CRM
7.0
Customizable reports
Claritysoft
10.0
Infor CloudSuite CRM
2.1

Customization

Claritysoft
8.8
Infor CloudSuite CRM
8.6
Custom fields
Claritysoft
8.7
Infor CloudSuite CRM
10.0
Custom objects
Claritysoft
8.3
Infor CloudSuite CRM
7.0
API for custom integration
Claritysoft
9.3
Infor CloudSuite CRM
10.0
Scripting environment
Claritysoft
Infor CloudSuite CRM
7.2

Security

Claritysoft
9.0
Infor CloudSuite CRM
10.0
Single sign-on capability
Claritysoft
8.5
Infor CloudSuite CRM
10.0
Role-based user permissions
Claritysoft
9.5
Infor CloudSuite CRM
10.0

Platform

Claritysoft
6.5
Infor CloudSuite CRM
5.0
Mobile access
Claritysoft
6.5
Infor CloudSuite CRM
5.0

Social CRM

Claritysoft
Infor CloudSuite CRM
3.5
Social data
Claritysoft
Infor CloudSuite CRM
4.0
Social engagement
Claritysoft
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

Claritysoft
Infor CloudSuite CRM
2.9
Marketing automation
Claritysoft
Infor CloudSuite CRM
3.0
Compensation management
Claritysoft
Infor CloudSuite CRM
2.7

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

Claritysoft

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

Claritysoft

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Support Rating

Claritysoft

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Infor CloudSuite CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Claritysoft
8.4
Infor CloudSuite CRM
9.0

Likelihood to Renew

Claritysoft
Infor CloudSuite CRM
9.0

Usability

Claritysoft
Infor CloudSuite CRM
7.8

Reliability and Availability

Claritysoft
Infor CloudSuite CRM
9.0

Support Rating

Claritysoft
Infor CloudSuite CRM
8.0

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