What users are saying about
2 Ratings
2 Ratings
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Score 6.6 out of 100
3 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

cleverbridge

Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
Madina Mukhamedova | TrustRadius Reviewer

Kibo eCommerce

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

cleverbridge
7.9
Kibo eCommerce
8.4
Product catalog & listings
cleverbridge
8.0
Kibo eCommerce
8.0
Product management
cleverbridge
8.0
Kibo eCommerce
7.0
Bulk product upload
cleverbridge
6.3
Kibo eCommerce
9.0
Branding
cleverbridge
6.3
Kibo eCommerce
9.0
Mobile storefront
cleverbridge
8.3
Kibo eCommerce
9.0
Product variations
cleverbridge
9.3
Kibo eCommerce
8.0
Website integration
cleverbridge
8.3
Kibo eCommerce
9.0
Visual customization
cleverbridge
8.0
Kibo eCommerce
9.0
CMS
cleverbridge
8.7
Kibo eCommerce
8.0

Online Shopping Cart

cleverbridge
8.7
Kibo eCommerce
9.0
Abandoned cart recovery
cleverbridge
8.0
Kibo eCommerce
Checkout user experience
cleverbridge
9.3
Kibo eCommerce
9.0

Online Payment System

cleverbridge
9.7
Kibo eCommerce
9.0
eCommerce security
cleverbridge
9.7
Kibo eCommerce
9.0

eCommerce Marketing

cleverbridge
8.2
Kibo eCommerce
7.0
Promotions & discounts
cleverbridge
8.3
Kibo eCommerce
7.0
Personalized recommendations
cleverbridge
7.3
Kibo eCommerce
SEO
cleverbridge
9.0
Kibo eCommerce
7.0

eCommerce Business Management

cleverbridge
8.8
Kibo eCommerce
8.0
Multi-site management
cleverbridge
8.3
Kibo eCommerce
10.0
Order processing
cleverbridge
10.0
Kibo eCommerce
9.0
Inventory management
cleverbridge
9.3
Kibo eCommerce
9.0
Shipping
cleverbridge
9.0
Kibo eCommerce
9.0
Custom functionality
cleverbridge
7.3
Kibo eCommerce
3.0

Pros

cleverbridge

  • Excellent partnet
  • Terrific at subscription software
  • Excellent security and uptime
Anonymous | TrustRadius Reviewer

Kibo eCommerce

  • Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
  • Native responsive design in the latest version is great.
  • Dynamic product categories is a big win.
Anonymous | TrustRadius Reviewer

Cons

cleverbridge

  • Because of the many different settings, it becomes hard sometimes to set everything up
  • The slow system can take up to 10 seconds to save something
Madina Mukhamedova | TrustRadius Reviewer

Kibo eCommerce

  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo | TrustRadius Reviewer

Usability

cleverbridge

cleverbridge 8.0
Based on 1 answer
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
Madina Mukhamedova | TrustRadius Reviewer

Kibo eCommerce

No score
No answers yet
No answers on this topic

Support Rating

cleverbridge

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo | TrustRadius Reviewer

Implementation Rating

cleverbridge

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo | TrustRadius Reviewer

Alternatives Considered

cleverbridge

DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful
Anonymous | TrustRadius Reviewer

Kibo eCommerce

Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo | TrustRadius Reviewer

Return on Investment

cleverbridge

  • We couldn’t have done this on our own
  • They provided cost-effective eCommerce for us
Anonymous | TrustRadius Reviewer

Kibo eCommerce

  • Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

cleverbridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kibo eCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

cleverbridge
6.6
Kibo eCommerce
8.0

Usability

cleverbridge
8.0
Kibo eCommerce

Support Rating

cleverbridge
Kibo eCommerce
1.0

Implementation Rating

cleverbridge
Kibo eCommerce
1.0

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