What users are saying about
3 Ratings
3 Ratings
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Score 6 out of 100
8 Ratings
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Score 7.2 out of 100

Feature Set Ratings

  • cleverbridge ranks higher in 3 feature sets: Online Payment System, eCommerce Marketing, eCommerce Business Management
  • Kibo eCommerce ranks higher in 2 feature sets: Online Storefront, Online Shopping Cart

Online Storefront

7.9

cleverbridge

79%
8.4

Kibo eCommerce

84%
Kibo eCommerce ranks higher in 7/9 features

Product catalog & listings

8.0
80%
2 Ratings
8.4
84%
6 Ratings

Product management

8.0
80%
2 Ratings
8.4
84%
6 Ratings

Bulk product upload

6.3
63%
2 Ratings
7.6
76%
5 Ratings

Branding

6.3
63%
2 Ratings
8.4
84%
6 Ratings

Mobile storefront

8.3
83%
2 Ratings
8.6
86%
6 Ratings

Product variations

9.4
94%
2 Ratings
8.8
88%
5 Ratings

Website integration

8.3
83%
2 Ratings
8.1
81%
4 Ratings

Visual customization

8.0
80%
2 Ratings
8.4
84%
6 Ratings

CMS

8.7
87%
2 Ratings
9.0
90%
4 Ratings

Online Shopping Cart

8.7

cleverbridge

87%
9.0

Kibo eCommerce

90%
cleverbridge ranks higher in 2/2 features

Abandoned cart recovery

8.0
80%
2 Ratings
N/A
0 Ratings

Checkout user experience

9.4
94%
2 Ratings
9.0
90%
2 Ratings

Online Payment System

9.7

cleverbridge

97%
8.7

Kibo eCommerce

87%
cleverbridge ranks higher in 1/1 features

eCommerce security

9.7
97%
2 Ratings
8.7
87%
6 Ratings

eCommerce Marketing

8.2

cleverbridge

82%
7.8

Kibo eCommerce

78%
cleverbridge ranks higher in 2/3 features

Promotions & discounts

8.3
83%
2 Ratings
8.6
86%
6 Ratings

Personalized recommendations

7.3
73%
2 Ratings
N/A
0 Ratings

SEO

9.0
90%
1 Rating
7.0
70%
2 Ratings

eCommerce Business Management

8.8

cleverbridge

88%
7.7

Kibo eCommerce

77%
cleverbridge ranks higher in 5/5 features

Multi-site management

8.3
83%
2 Ratings
8.3
83%
6 Ratings

Order processing

10.0
100%
2 Ratings
9.0
90%
2 Ratings

Inventory management

9.4
94%
2 Ratings
9.0
90%
1 Rating

Shipping

9.0
90%
1 Rating
9.0
90%
1 Rating

Custom functionality

7.3
73%
2 Ratings
3.0
30%
1 Rating

Attribute Ratings

  • Kibo eCommerce is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.6

cleverbridge

66%
2 Ratings
8.2

Kibo eCommerce

82%
6 Ratings

Usability

8.0

cleverbridge

80%
1 Rating

Kibo eCommerce

N/A
0 Ratings

Support Rating

cleverbridge

N/A
0 Ratings
1.0

Kibo eCommerce

10%
2 Ratings

Implementation Rating

cleverbridge

N/A
0 Ratings
1.0

Kibo eCommerce

10%
2 Ratings

Likelihood to Recommend

cleverbridge

Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
Madina Mukhamedova | TrustRadius Reviewer

Kibo eCommerce

The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
Brandon Finch | TrustRadius Reviewer

Pros

cleverbridge

  • Excellent partnet
  • Terrific at subscription software
  • Excellent security and uptime
Anonymous | TrustRadius Reviewer

Kibo eCommerce

  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Mickey Luongo | TrustRadius Reviewer

Cons

cleverbridge

  • Because of the many different settings, it becomes hard sometimes to set everything up
  • The slow system can take up to 10 seconds to save something
Madina Mukhamedova | TrustRadius Reviewer

Kibo eCommerce

  • Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
  • Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
  • Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
Tim Lavinder | TrustRadius Reviewer

Pricing Details

cleverbridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Kibo eCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

cleverbridge

cleverbridge 8.0
Based on 1 answer
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
Madina Mukhamedova | TrustRadius Reviewer

Kibo eCommerce

No score
No answers yet
No answers on this topic

Support Rating

cleverbridge

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 2 answers
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo | TrustRadius Reviewer

Implementation Rating

cleverbridge

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 2 answers
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo | TrustRadius Reviewer

Alternatives Considered

cleverbridge

DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful
Anonymous | TrustRadius Reviewer

Kibo eCommerce

We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
Brandon Finch | TrustRadius Reviewer

Return on Investment

cleverbridge

  • We couldn’t have done this on our own
  • They provided cost-effective eCommerce for us
Anonymous | TrustRadius Reviewer

Kibo eCommerce

  • Kibo has always delivered rapid & exceptional support to our organization
  • Kibo has been cost-competitive when considering other vendors
  • The platform continues to add value without requiring substantial additional investments
Anonymous | TrustRadius Reviewer

Screenshots

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