What users are saying about
24 Ratings
20 Ratings
24 Ratings
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Score 8.7 out of 100
20 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

Mailshake

Mailshake is best-suited sales, cold, and leads email outreach, the amount of personalized email you can send is excellent plus the follow-up. The sequence and lead catcher feature will save so much time.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Close
8.6
Mailshake
Customer data management / contact management
Close
7.8
Mailshake
Workflow management
Close
8.2
Mailshake
Territory management
Close
8.0
Mailshake
Opportunity management
Close
8.4
Mailshake
Integration with email client (e.g., Outlook or Gmail)
Close
9.0
Mailshake
Contract management
Close
10.0
Mailshake
Interaction tracking
Close
7.5
Mailshake
Channel / partner relationship management
Close
9.7
Mailshake

Customer Service & Support

Close
9.2
Mailshake
Case management
Close
8.0
Mailshake
Call center management
Close
9.7
Mailshake
Help desk management
Close
10.0
Mailshake

Marketing Automation

Close
8.9
Mailshake
Lead management
Close
7.7
Mailshake
Email marketing
Close
10.0
Mailshake

CRM Project Management

Close
7.4
Mailshake
Task management
Close
5.5
Mailshake
Billing and invoicing management
Close
10.0
Mailshake
Reporting
Close
6.7
Mailshake

CRM Reporting & Analytics

Close
9.3
Mailshake
Forecasting
Close
10.0
Mailshake
Pipeline visualization
Close
8.0
Mailshake
Customizable reports
Close
10.0
Mailshake

Customization

Close
8.0
Mailshake
Custom fields
Close
8.0
Mailshake
Custom objects
Close
10.0
Mailshake
Scripting environment
Close
8.0
Mailshake
API for custom integration
Close
6.0
Mailshake

Security

Close
7.8
Mailshake
Single sign-on capability
Close
8.0
Mailshake
Role-based user permissions
Close
7.5
Mailshake

Social CRM

Close
10.0
Mailshake
Social data
Close
10.0
Mailshake
Social engagement
Close
10.0
Mailshake

Integrations with 3rd-party Software

Close
7.0
Mailshake
Marketing automation
Close
7.0
Mailshake

Platform

Close
10.0
Mailshake
Mobile access
Close
10.0
Mailshake

Pros

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

Mailshake

  • It has an email editor which is easy to use.
  • Email sequences are comprehensive in their functionality--all the options you would expect from a cold emailing solution
  • Campaign and List management are also good
Jessica Otero | TrustRadius Reviewer

Cons

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

Mailshake

  • Mailshake works only with Gmail/G Suite accounts.
  • The only option for customizing emails is in the CSV file. It would be great if there were a feature in the tool for this.
  • Missing starts about the total number of opens of an email (it is only tracked once).
Frank Hunt | TrustRadius Reviewer

Usability

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Mailshake

Mailshake 8.0
Based on 1 answer
I found it pretty good - we were able to put email templates and campaigns together almost immediately. The reason I gave it an 8 is because if you want to edit those templates, the saving and making sure they were part of the campaigns was a little tricky and not intuitive.
Jessica Otero | TrustRadius Reviewer

Support Rating

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Mailshake

Mailshake 7.7
Based on 6 answers
Quick support. They offer very extensive and detailed tutorials on how to use the tool, as well as how to succeed in sending emails the right way. It probably reduces the number of support tickets and general support needs. The videos make it very easy to use their solutions. Great way to educate new clients.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Mailshake

These tools are undoubtedly reputable products that are used by millions of users. However, for the goal of lead generation by cold emailing, Mailshake shines by its genius approach of highest possible personalization of the messages. We see incredible results with every campaign; literally, multiples more of reply rates than we were able to achieve with the traditional email tools like Mailchimp.
Michael Brennan | TrustRadius Reviewer

Return on Investment

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

Mailshake

  • Mailshake has made link building outreach less messy and saves time.
  • Fill in the template and prospects and we are good to go!
Rohit Langde | TrustRadius Reviewer

Screenshots

Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

Mailshake

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailshake Editions & Modules

Edition
Email Outreach$50.001
Sales Engagement$99.001
  1. per month
Additional Pricing Details

Rating Summary

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