Likelihood to Recommend
Personally, CloudApp ticks all the boxes when it comes to a screen recording and productivity tool. These are the most popular ways I use it (at work and home):
- Take screenshots of "marketing done well" and industry news and share with the team on Slack.
- Take screenshots of essential information and store it in notes.
- Review short copy by taking a screenshot and using annotations to highlight where changes could be made.
- Review a website page by following the same steps above to highlight the desired structure to the product designer.
- Record a GIF of our new product feature to share in a newsletter or blog.
- Record a GIF to record a user journey and share with the support team.
- Record a short video to explain how to access/find stuff.
- CloudApp makes taking GIFs, videos, and screenshots very quick and easy. Very little training was required for CloudApp because it is a straight forward tool.
- We love the feature that allows you to annotate images and videos to highlight certain areas. This is especially important in Support when explaining something to a customer.
- I like that CloudApp makes sharing files very easy. In just the click of a button, you can choose how you'd like to share a file with someone else.
Manager in Customer ServiceComputer Software Company, 51-200 employees
- While annotations are nice, editing features are lacking overall. You can't trim a screenshot or crop it once you've taken it, so you'd better be perfect with your capturing on the first try.
- The web library for managing your past captures is hellacious. There's no deleting mistakes, no real categorization like tags, and the drag and drop adding is glitchy at best.
Likelihood to Renew
Based on 1 answer
In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.
Based on 2 answers
I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.
Based on 2 answers
I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.
Based on 1 answer
I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.
I need to point out that I love Snagit. It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing. Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.
C-Level Executive in MarketingMarketing and Advertising Company, 1-10 employees
Return on Investment
- Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive.
- Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares.
- Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed.
- Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers!
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