CloudTalk vs. Google Cloud Speech-to-Text

Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.

Google Cloud speech-to-text is best suited when you want to work on live calls and transcribe interviews, meetings, customer service calls, and other audio or video recordings into text format. This helps create searchable archives, generate meeting minutes, and improve accessibility for individuals with hearing impairments. The service can provide real-time captioning for live events, webinars, broadcasts, and presentations. This enhances accessibility for individuals who are deaf or hard of hearing and those viewing content in noisy environments or without sound. It does not work well where the internet bandwidth is not that good; it requires a very good and strong internet connection to work well. And also where there are strong accents, especially in the Mandarin language.

Incentivized

• It's extremely simple to install and integrate
• Their smart dialer option reduces time spent typing in number and helps make more calls
• It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made

Incentivized

• An amazing tool which helps a lot in a meetings.
• It's an efficient tool for improving efficiency by saving a lot of time typing. It saves at least 40-50% of our time, thus increasing efficiency.
• Incredible accuracy with multiple accents & multiple language.
• It takes punctuation into consideration.

Incentivized

• A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
• Desktop app has had some instability issue.
• IVR needs to be self-recorded which can lead to a lower quality.

Incentivized

• The software does occasionally get confused by confusing terminology.
• Its web-based interface can also feel a tad hard to use compared to more appealing desktop apps.
• I've experienced the occasional technical issue, though the provider's support team is quick to troubleshoot.

It is working and affordable

Incentivized

CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.

I can share insights with stakeholders in record time. And robust API connections let me pipe text into my CRM, marketing automation, and other mission-critical systems

They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.

The accuracy of Google Cloud Speech-to-Text is much better than any other tool. It has better API integration with 3rd party tools. The transcription is on at real-time basis with the best efficiency. It has good language support from across the globe. It provides better noise robustness compare to other tools.

Incentivized

• For a similar price it is not necessary to manage so many cell phone accounts
• Unlike basic telephony. It is possible to have more control of the interactions with our clients.
• For administrators it allows better control of commercial actions or the corresponding area for communication issues

• Automating the transcription process saved time and resources compared to manual transcription.
• Speech-to-text enabled us to make audio content accessible to a wider audience, including individuals with disabilities.
• We gained valuable insights into customer preferences, behaviors, and sentiment by analyzing voice data.

Incentivized