Clover Networks, a First Data company (merged with Fiserv July 2019) offers a modular suite of Point of Sale systems (PoS) for restaurant and retail. This modular suite features fixed PoS stations, a customer loyalty program and gift card, an analytics module, as well as a mobile point of sale that Iplugs into the users smartphone and tablet to accept secure credit card swipes, as well as dips and taps like Apple Pay®, Samsung Pay™ and Android Pay™.
$9.95
per month
SkyTab POS
Score 8.1 out of 10
N/A
SkyTab POS (formerly Harbortouch POS) delivers a touch-screen point of sale system that will streamline your business operations and automate your management activities. SkyTab is a product from Shift4.
Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.
Harbortouch is a powerful and robust POS system. After using other methods and training on a couple of different designs, Harbortouch is far ahead of the rest regarding functionality, ease of use, and error-free transactions. It has an excellent reporting tool that is easy to use and "item" editing features that make using the system quick and easy. As checkout is in process, and the customer keeps changing their mind, or the cashier makes errors, the system makes it very quick and easy to edit to keep the transaction in process.
BluePay has been very responsive when we've had questions and gone out their way to make sure that users understand the answers that are given.
During our cut over to BluePay we found that there were reports that our users were used to having that didn't have an equivalent on BluePay's site. Our account rep went above and beyond to make sure that our users had the information that they needed by having custom reports sent on the schedule that we determined.
Overall our interchange rates are much lower with BluePay than they were with our previous gateway provider.
There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
None are available on the list. Clover competes with HotSauce, Paradise, Poynt, and many more POS systems. We easily sell Clover more than anything else and everyone loves it. It's easily one of the best products I've seen since I have been in integrations. The sales managers love it, our sales reps love it, and most importantly our merchants love it.
We currently use Harbortouch and TouchBistro at our restaurant. We were going to switch to just using TouchBistro because Harbortouch's customer support and technical team were having trouble believing we were having ongoing issues with our system. Unfortunately, it took us telling Harbortouch that we were leaving them for them to get to the root of the system's problems. Finally, they worked three days straight to fix all of the issues. We decided to keep both systems for now as Harbortouch has a much more robust system. Still, each uses different credit card processing companies, so hopefully, we can avoid downtime during our three-month, hectic tourist season. Now that Harbortouch fixed all of the issues, their system is much more robust and powerful.
Definitely makes us look more professional, and we are able to handle products much smoother and faster
The reporting allows us to see what is really selling and how much money we have actually made, which is also great, especially when you are selling things you have made or grown because you may not always have an inventory, but you can tell how much you've sold.
We can't pause the fees for the "off-season," so it definitely is wasted money during those times.
