Likelihood to Recommend CMiC is a robust platform best suited for large companies with resources for implementation and management of the program. One analogy is CMiC is like a droid phone where the user must decide how to use all the features of the program (as opposed to an iPhone where most configuration decisions are made for the user). Smaller companies with limited resources can struggle with CMiC both with the expense and configuration.
Read full review The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Read full review Pros The user interface is similar to that of other project management software applications so folks in our company that had previously used other applications have been able to switch over fairly easily. I really like the software and it was much less expensive than other applications. I like the mobile application so that our superintendents can view the documentation on their phones. I really like the punch list capability mobile field, however, we have a hard time getting our superintendents to use it for some reason. Read full review Ignore requests for support continue to collect money from users through micro-charges; apps, supports, etc. Offer no support when they do finally respond, saying that it's the app developer's duty. Creates a system that forces people that are good with software systems to pay for support Read full review Cons Needs to be more user friendly on the mobile side of the platform. Ease of use is key here. There is not much instruction or support in standing up some programs like deploying ECM for outlook, making Collaboration Gateway work, or setting up the system for getting Plans available on the mobile devices. Security configuration is extremely detailed and spread throughout the system. It is extremely hard to make adjustments to a person's security unless you know exactly where to look, which requires years of experience but shouldn't. Read full review Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable. Enterprise version is as expensive as other ERP in the market. Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform. Read full review Likelihood to Renew This is a platform that would continue to be in the best interest for our company. I just hope that CMiC support removes the gaps between the enhancements that they create to better the system to what they currently have
Read full review Usability I believe it isn't easy to use and is unintuitive. Undecipherable error messages appear throughout the application without indicating what is wrong or how to correct it, in my experience. The terminology on the screens is specific to Canada, which adds to the confusion.
Read full review I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
Read full review Reliability and Availability Sometimes since this is a cloud based product the system can become slow but we haven’t had any issues of availability without CMiC first letting us know it would be down
Read full review Performance Reports are pretty shown to run but general pages typically load pretty quick.
Read full review Support Rating The support team [has] been in touch with our deployment team and has given them effective guidance up to completion. It has helped us in [the] best methods of resource allocation and secure record-keeping process. We have tracked all our billing information and made the right payments with documentation and avoided [unnecessary losses]. [The] support team has [to] lead our teams to the right channels and empowering our team with the right skills for maximum production.
Read full review Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible. Have not EVEN had an apology from Odoo - they couldn't care less !!
Read full review In-Person Training The training was on system functions and not really how best to use it for our business. It would have been nice to be provided recommendations for use rather than just a blank slate of functionality.
Read full review Online Training I felt the training was good and the trainers knew the software.
Read full review Implementation Rating Lots of confusion between sales and implementation regarding what was included and not included...the security encountered a "bug" and made it extremely difficult to set up roles and individual responsibilities
Read full review Alternatives Considered CMiC Construction Platform is the best price point in the market. Others are revenue-based billings, and the annual fees reflect as such. CMiC Construction Platform support staff is generally amazing and offers real-time support on critical issues. The imaging and workflow functions are real-time savers. CMiC Construction Platform is generally a smaller and in touch organization that treats your team like their own and stays with you after the purchase.
Ejay Gering Vice President of Construction and Field Operations
Read full review Odoo talks with our other software (shipping, website, etc.) while our old software did not. It is also a web-based product so it is easily accessible from home, mobile, etc. Before, if I needed to work from home for some reason, I had to project my office computer screen to my home computer and that would cause it to lag. With Odoo, I can access our sales database without needing to do all of that.
Read full review Scalability CMiC has several key features that can either work together or independently depending on your companies needs.
Read full review Return on Investment Better project visibility, surely. I can step into a former project and see how well/poorly it was run. Forecasting underway - nearly complete with year 2. Cost status tracking - this has been valuable, especially when figuring out how much of a liquid budget is left over. Read full review In older versions, it was super expensive to make it even work. You had to hire third-party developers all the time. Newest versions have better built in functionality. Cost is pretty high. Odoo plus developers to support it could bankrupt a small business. Read full review ScreenShots CMiC Construction Platform Screenshots