Likelihood to Recommend CMW has less integration capabilities, this is something that can definitely be improved in the future. On a side note, the MS Outlook integration option is excellent. The UI is decent for its purpose and the platform is well suited for a range of business requirements - customer order management, document tracking and approval management. You name it, they have it.
Read full review Workflow automation where you need business resiliency adjusting processes during time to enhance client experience. Zuri is easy. It allows easy updates on stablished (simple and robust!) processes to enhance the workflow. Operations Eficiency gets focus on reducing the human hours and human errors in communications (e-mails), manuals tasks such as spreadsheets and data treatments, all types of repetitive tasks can be automated. Easy, simple and fast by non technical people. Scenarios where you need to automate workflows to ensure qualify and controlling the progresses and productivity of teams, people and organizations. Dashboards and reports specifically created for my own KPIs and goals. I could benefit from more business intelligence, getting my operations data structured (structurated data) and then used Analytics to better understand where and how to improve my operations to: increase client experience, improve profit margins while I was decreasing costs and waist.
Read full review Pros Graphical workflow builder capability makes it easy to set workflow in form of spreadsheets to improve visibility. Workflow automation in the cloud unifies tasks, documents and resources in real-time. Integration with outlook makes it easy to manage workloads direct to the email. Read full review Workflow automation made simple and fast by non technical people. Hyperautomation (technology and processes orchestration). Visual and intuitive interface developed for citizen developers and IT teams. Accelerate the automation solutions development by IT teams (from simple to complex). Read full review Cons I would like to see Comindware Tracker come in a free pricing tier. I would like to see Comindware Tracker offer more granular roles to be assigned to workflow users. I would like to see Comindware Tracker integrate with more ERP systems and to offer more import/export/migration capabilities from other workflow management systems. Read full review AI can be slightly improved. Process mining can be slightly improved. Read full review Likelihood to Renew Very likely.
Read full review Usability You don't have to be from IT to get started and working on it. They have made it really simple from almost everybody to work on it. You get comfortable real quick as it is similar to Outlook. Max to max you won't take more than 2 weeks to get a hang of it
Read full review Support Rating It's more of drag and drop functionality. It is quite easy to set up. Creation of form is very easy. Support Team of Comindware Tracker is good and very friendly. It is efficient in terms of task management, project management, team management, vendor/client tracking.
Read full review Alternatives Considered Other than trying Comindware Tracker it is newer to me, I have used Adobe software multiple times and are familiar with their products. I won't stack Comindware Tracker against them because they both are amazing. I like using Comindware tracker because it is easy to use and is great for me, it helps optimize and maintain my workflows.
Read full review We tried other options, saw many demos, some customized, and used some Trials. Zuri was faster and simpler to model processes and activate the automation solutions. Zuri does now require technical knowledge to automate processes. Business people (citizen developers) can easily create their own automations in simple way, in minutes. Despite, Zuri is less expensive. And, it is used by entire organization, not only IT teams. Although IT teams have the governance (full governance and control - including auditing reports ready in clicks) the business people are on the spot too. IT teams use it to accelerate (faster and better, more controlled!) automation solutions (from simple to complex - all with drag and drop feature) the business people (Sales, Marketing, HR, Suppliers, Logistics...) they can easily automate their processes without the waiting time until IT team can deliver what is needed today.
Read full review Return on Investment Comindware Tracker is versatile and can be used to automate common business processes. Comindware Tracker offers process adjustments and visibility in real time. Comindware Tracker anticipates the organization's document and data management in a unified way. It provides analytical analysis as well as complex reports to help us run our business more efficiently. It is ideal for the automation and execution of processes by classifying tasks. Comindware Tracker helps in quick and easy simplification of operations. Comindware Tracker improves the agility of routine activities. Read full review ROI was around 7 to 9x the second option we had. Less expensive than other BPMS tools (options), very fast to implement. Additionally, this is a BPMS tool that is used by all organization, not only IT teams. Democratized expertise on automation leaving IT team free for more strategic projects rather than creating processes/workflow automation solutions for businesses teams. Read full review ScreenShots